Reviews
Subaru sc
Always avilable when I had questions Able to order car since it wasn't on the lot, let me know day it arrived Explained everything to me (I'm a first time buyer) Friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vanessa, it was a pleasure to read about your first car buying experience. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Good deal and good sevice
Use of online service to negotiate fair price. Minimal push for extras (service contracts, etc.). Thorough review of car features as part of the purchase process. Salesman had good product knowledge (not true for many dealers).
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, Phillip! Congratulations on your new car! It is great to know that our salesman was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Smooth process, but delayed at the end.
Smooth process in the morning. My car was delayed into the next morning, but this was due to packed schedule. However, I had to call to find out, wish I would have gotten a notification beforehand because I arranged a ride to pickup my car that afternoon.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Kuan. We do appreciate for your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Excellent customer service by Cemal Unal.
Client Advisor Cemal Unal is very professional and has extensive knowledge about Subaru line of cars. Cemal was a pleasure to work with through out the purchase process. Wish all sales person were like him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sun, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Cemal was able to meet your needs. At Stevens Creek Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Go-to Subaru dealership.
Friendly associates, clean dealership, good selection of cars on lot. First time buyer from here and would recommend to friends and family to stop by for their next vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nathan, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Stevens Creek Subaru satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Don't forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Warm regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great customer service
Customer service was great, we were in and out promptly with our new car. Mr. Payman was awesome. I will definitely check me back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean alot to us, Jose. We appreciate your feedback and are happy to hear that Payman was able to meet your needs. At Stevens Creek Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you again down the road! Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
buy a car
friendly assistance to know about a car. explain about a car with good knowledge. thank you for taking time to show car feature and options
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Kazuyuki! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Wonderful service team
Great customer service, awesome work and a comfortable place to wait. Always provide clear, honest direction on what services need to be completed and by when. Thank you wonderful Service Team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you for using our service department and the kind words about Stevens Creek Subaru. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Enjoyable Experience
I'm glad we came here. We got a good deal comparing several services to what Michael Marsh offered us. Also the friendly, knowledgeable staff seem willing to help even after the sale. I've emailed a few times about questions on the vehicle and received helpful answers each time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joy, thanks so much for this 5-star review and congratulations on your purchased! We always enjoy hearing from our customers. I am pleased to hear that Michael and the team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Warm regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service to buy a car
The think that I like about the dealership - their team who helps on all steps of purchase and do not push you to make a decision but rather advice and guide. That's just an awesome experience. And they were extremely patient and gave me as much time as I needed to tailor the ar and the services / tools that I need there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kostyantyn, I sincerely thank you for going out of your way to write this review about Stevens Creek Subaru. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Be well, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com