Reviews
the friendly group of people i dealt with
The friendly nature of all the people I dealt with and the openness with how everything worked. would buy from this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Darman. It is our commitment to ensure quality customer care by providing friendly and professional service as well as comfortable and relaxing facilities to our guests. Please come see us for any future needs! Thanks again. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Quick easy service
Prompt service overtime Early bird drop off facility overnight is a big advantage Painless check out process after repairs Support on the internet via chat
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, Shankar! The goal of the Stevens Creek Subaru team is to ensure a painless and enjoyable car service process for each of our customers. We're happy to read that the service was done in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great transaction! Love our Outback!
The dealership was quite helpful in helping us locate and purchase our beautiful Subaru Outback. Once the car arrived, our transaction was quick and easy. We also received follow-up emails immediately after our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Karen! Congratulations on your new Outback. The goal of the Stevens Creek Subaru team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Exceptional Customer Service
I called your dealership and Mr. Gurpreet Grewal answered the phone. It was late when I called, around 7:45 pm. I asked if he had the car I was looking for. He said "yes" and I then asked him if I can come look at the car. He also said "yes" even though your dealership closes at 9 pm. I drove from Castro Valley and arrived at your dealership by 8:30 pm. Gurpreet had the car waiting for us when we got there and immediately took us for a test drive. He was very knowledgeable with all the information with the car and answered all our questions. He also gave us a super good deal with the price of the car which lead me to purchase the vehicle. In addition he stayed really late to make sure everything was done before leaving. By the time we left the dealership it was 11:30 pm, two and half hours after closing. Then Gurpreet went way beyond his call of duty when I forgot my personal checkbook as a result of rushing out of the house and he drove to my place to get the check so I didn't have to bring it back the next day. He gave us the best customer service I ever experienced in any dealership. The way he treat his customers are truly exceptional. Thank you for such a positive experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pauline, thank you for writing this fantastic review and giving our dealership such an excellent star rating! Congratulations on your new vehicle. It is great to hear that Gurpreet was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Review
Very friendly customer service. I felt that the people in the service department cared about my car and my own wellbeing. They explained all services completed on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Kalie! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook for access to our special offers! Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Stevens Creek Subaru
I loved it. This is my first time buying a new car. The personnel was very good at explaining every singles feature of the car and guiding me through the purchase process. I also love my new Subaru Crosstrek! Great car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yana, thanks for this marvelous review and congratulations on your new car! We are so pleased that we were able to provide you with such exceptional service. Enjoy your new Crosstrek and be sure to like us on Facebook to catch the latest service specials. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Fast Service
I was happy with my experience at this dealership. The staff was friendly, and service was completed faster than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Kiscelle! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Buying a Subaru at Stevens Creek Subaru
It was friendly and right to the point. We knew what we wanted and knew a fair price. The negotiation was minimal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your car service experience with Stevens Creek Subaru was so positive. We look forward to seeing you again. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service reps
Very pleasant and professional customer service. Very pleasant and professional customer service. Very pleasant and professional customer service. Very pleasant and professional customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marit, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Good service
The service was very prompt, they were faster than estimated in servicing and cleaning my car as well. They also replaced a burnt out tail light free of charge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Liana for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Warm regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com