Stevens Creek Subaru

My service rep was nice enough to come outside in the rain and help me understand the headlight dial in my car.

Everyone we met was nice and courteous. The purchasing process was easy and fast. The facility was spacious and clean. Pricing is very compatible with other local dealers.

Your employee, Jonathan Starrett, was definitely superb as your ambassador hosting our education about our selection, a 2016 Legacy. As a Registered Professional Engineer, I had done quite a bit of research on the car and Jon was even able to answer some of the more obscure questions that I asked. With his low keyed friendly approach, Jon made this a very positive experience. I must also say that your Finance Manager was a pleasure to deal with also. He made the paperwork painless and we got a very good deal. I would certainly recommend another purchase for my younger child so hope we can do it again. Promote him but don't let him leave!

Quick service for an oil change. However have brought my car in multiple times for various rattle issue and have never been solved. Rattles are getting worse, happens regardless of temp and road conditions. Door panels rattle like crazy when playing music at any volume level. Passenger carpet pulling away, can see inside center console. Passenger seat rattles when no passenger, can hear springs rattling inside. Not a very enjoyable driving experience. I don't feel the interior of these cars is of good quality, very plastic-y. Lots of drivers complaining about these issues of various Subaru forums. For a new car, this is not really acceptable. I drive older trucks that are much quieter than this Subaru. This should be looked into.

Everyone that helped was very thorough Daniel, Jon, and Ali gave great costumer service. I would definitely recommend friends and family to visit this dealership and i am very satisfied with my purchase! I love my new car!

Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated that I would get a call back next day about all the testing and what is wrong, never got a call back. I figured it was holiday week to cut some slack. Waited 3 days and called on Saturday, due to no call back. Then stated my service advisor was not in on Saturday Dec 26,15 and to call back Monday. Called back Monday Dec 28th, and was stated I need to change parts, which they have on HAND and it should be done by Weds Dec 30th. Waited till Weds and call backs, nothing. Left another message for Service advisor which still did not get back to me. Took time out of my day to drive to Stevens Creek Subaru the following Saturday Jan 2nd, 2016 and was stated that they were missing a part to change the clutch assembly and it won't come in until Mon. Jan 4th, and since the tech is on vacation Mon, it won't be repaired till Tues Jan 5th, 2016. Called today Jan 4th just to see if things are in order and if we are on track so I can get my car back. Was stated I would get a call back from my service advisor. (I am not putting the name of my service advisor down, because although I am very upset by not getting my call backs and status on my car, I do not want anyone to get into trouble) I just want this issue to be known by Subaru that keeping customer's in the dark about there car is very nerve racking. Borrowing cars from Family members and basically asking friends to plan ahead to take me to the dealership is not easy when you have a toddler running around. Just follow ups and actual customer service, a quick call about status on my car is all I wanted. If the car is gonna take a week it's fine. If the car takes two weeks or a month that's fine too, just don't make me chase and call in waiting for a call back and info on my car telling me it would be done this day, and I call in and then actually come to the shop and get the answer face to face vs. just a call. At this point still no status if the part came in, and if the car is still on track to get on the expected date.

They were very personable and accommodating. The time to complete the tasks should have been much more efficient though as it took over 3 hours to complete some basic installments and services.

Your Internet Sales Specialist, Cemal Unal was very persistent, knowledgeable, pleasant and easy to get along with but most importantly he is straightforward, responsive & VERY HONEST. The best car buying experience I ever had!

This dealership made our family's second buying experience of a Subaru more awesome. Mr Hossein's perseverance, patience and knowledge of the product, also earned my friend's confidence in purchasing her first vehicle, a 2016 Legacy four days after my purchase. Mr Bijan of finance was straight forward, extending the best deal with the numbers making all the facets of our purchases hassle free from A to Z. Their overall handling was a "total package" that mirrorized what a good and reputable auto dealership should be. Go Subaru!

The staff was friendly and easy to work with. And no high pressure to buy extras. We were very satisfied.