Reviews
Great Buying Experience!
Perfect salesman (Manny Chua) was helpful, thorough, patient and not pushy. He helped us find a used vehicle that has the rare option we wanted and negotiated a fair price. The financing process was also relatively painless, thanks to an experienced sales manager. The sales was completed in a timely manner---even on a busy day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Clifford, I sincerely thank you for going out of your way to write this review about Stevens Creek Subaru. We are pleased to hear Manny did a great job in assisting you in your purchase. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
I recommend Steven Creek Subaru
Hamed gave good advice and a good deal. Finance man was helpful. All the people I dealt with made for a good experience. I'll be back later this year for a wrx.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thanks so much for taking the time to share your feedback with us! Hamed is a great people person and he strives to create a positive experience for every customer. We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
On-time service
I like that the dealer matches other service coupons, the people are friendly, and service is completed on-time. A negative is that the parking lot is a bit tight and busy.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting others know about your experience! We appreciate your feedback and if you ever need anything in the future, please don't hesitate to let us know. Take care! Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service
Pleasant waiting area with doughnuts and coffee. Car was ready almost on time. Also got it cleaned. The guy who helped me was very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Janis. Our team is dedicated to provide a pleasant and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Service with a Smile
The fast speed to which my car was fixed and my car got washed! Always a good experience at Steven Creek Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Katherine. Glad to hear that you are consistently impressed with the service we offer here at Stevens Creek Subaru. If there is anything more we can do for you please come back and see us any time! Take care! Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Good buying experience
I didn't feel pushed into the sale. I felt like I was able to negotiate a good deal. Sales person was polite, attentive and respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michele and thank you for your kind words. We are very happy to hear that our staff was so polite, attentive and respectful during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service and attitude
David Gomez(?) and other staff at Stevens Creek, San Jose were very friendly and helpful, which made me decide to buy a Subaru Forester (2.5i) on Sunday 1/2/2016, way ahead of my schedule. Thanks for your attitude and services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zhi, we appreciate you taking time to leave us a great review! We are pleased to hear David and the rest of the staff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service
Good service,Test Driving is awesome, the dealer was trying to help is to get our favor car and get the best price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Ruishan. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
new car process
salesperson spent a lot of time making sure I knew all about the new car. Overall process was fairly simple
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, we appreciate you taking time to leave us a great review! We are pleased to hear that our staff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Warm regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great, professional service
The service advisor, Troy, was out the door to greet me before I stepped out of the car! He was very friendly, personable +professional. He took the time to walk around my car and look everything over. He was very quick to get me checked in and when everything was done, he reviewed and explained the service results to me. Very impressed and satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, we are truly grateful for this awesome review! We are thrilled that Troy was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! Regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com