Reviews
No pressure, no mysteries, ultimate happiness
I liked the lack of pressure, openness, friendliness, and professionalism of the staff. Communication was a bonus - I always felt fully informed and aware of timelines, facts and costs. The financial process was clear and relaxed. Going over the features of the vehicle and trying them out was done at perfect speed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your awesome review, Sarah! I'm very happy to hear that our staff was of such great help to you. We takes pride in our customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Service was Excellant as usual.
I was very satisfied that they performed the service as required. They also fixed my right wheel fender cover the rubber strip cam loose.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Vincent. We are glad that we could get your car fixed up and back in good order. And happy to hear that you were very satisfied with the service performed at your vehicle. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Wonderful Service, great cars
Having a sales rep with me, giving me customer time with me, explaination of features was easy to understand the car and to make my decision
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, thank you for taking the time to write this great review. It is wonderful to hear that our sales rep was able to provide you with a wonderful service experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Best regards, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great efficient service
There was excellent, efficient and timely follow through by Troy on a warranty matter that resulted in my warranty being extended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, David! The goal of the Stevens Creek Subaru team is to ensure a painless and enjoyable service of our customers. We're happy to read that Troy was efficient and timely follow through was done on a warranty matter that resulted in warranty being extended. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Take care, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Exactly what I needed
I was specifically looking for a new Crosstrek. Given the online search, I was able to confirm that they had a couple of options in stock. The entire process from test drive to purchase was smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean lot to us, Steven. Congratulations on your new Crosstrek! We appreciate your feedback and are happy to hear that we were able to meet your needs. At Stevens Creek Subaru, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Positive Experience
Troy was very good at keeping me informed and my car was ready when he said it would be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your fantastic review was quite a refreshing read, Deborah! I am happy Troy provided you with pressure-free, efficient and well-informed customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great Staff, good facilities, nice cars.
Hamed was very timely in his email responses. During the trip to the dealership, Hamed was very easy to work with and did not pressure us at all. He presented solutions to the problems we encountered and we left as happy Subaru Outback owners.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Outback, Brian! Thank you for taking the time to write about your experience. It's great to know Hamed was able to provide you with the pressure-free and knowledgeable service Stevens Creek Subaru is known for. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service
I waited for my car and it only took about 1.5 hours. The time went by quickly. Enjoyed the coffee. Liked being able to use the tables to do work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Teresa! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook for access to our special offers! Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
Great service knowledgeable service representative
the service represen6tative was honest about the repairs for the car she contacted me for every change in the original plan
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, thank you for taking the time to write about your experience with us. At Stevens Creek Subaru, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers. Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com
great service
the customer service was excellent. I would not hesitate to return in the future if our vehicle needed to be service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jonathan, thank you for the awesome feedback at Stevens Creek Subaru ! We're very happy to hear that we could provide you with great service. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best, Ron Bellehumeur Service Manager 408-984-2001 ronb@stevenscreeksubaru.com