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Jeremy Franklin Mitsubishi

(1,582 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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My car buying experience was hassle free.

My car buying experience was hassle free. Unlike other dealerships/car lots, no pressure was applied. I said what I wanted and they did accommodated me where available. Very friendly before and after. Usually, once the lender pays them for the vehicle the catering ends, not here. For me a person can say anything, but it's great to be shown that I'm a valued customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Marvinemiller, thank you so much for the positive review! Thank you for taking the time to share such a thoughtful review! We’re glad to hear that your car-buying experience with us was hassle-free and pressure-free. Our goal is always to listen to our customers, meet their needs, and ensure they feel valued not just during the purchase, but also long after. It means a great deal to us that you recognized our commitment. We truly appreciate your trust in us and look forward to being here for you whenever you need us! Thank you, and have a fantastic day!

Friendly and fast service Friendly and fast service

Friendly and fast service Friendly and fast service everyone answered our questions and no pressure

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Shannonmontgomery17, we are glad we could help! Thank you for your wonderful feedback! We’re glad to hear our team provided you with friendly, fast service and answered all your questions without any pressure. Creating a comfortable and stress-free experience is always our goal. We truly appreciate your support and look forward to helping you again in the future!

Levi was great!

Levi was great! He worked hard along with the service department to figure out what was wrong with my daughters car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brakie81, your wonderful feedback and rating mean a lot to us. Thank you for taking the time to share your experience! We’re glad to hear that Levi and our service team worked hard to resolve the issue with your daughter’s car. Providing thorough and dependable care is always our goal, and it’s wonderful to know you felt supported throughout the process. We truly appreciate your trust and look forward to helping again whenever you need us. Thank you, and have a fantastic day!

Service is courteous efficient and thorough.

Service is courteous efficient and thorough. I appreciate the multipoint check, which gives me confidence that all is in working order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Michael Grimaldi, thank you so much for your positive comments about Jeremy Franklin Mitsubishi! We’re glad to hear you found our service courteous, efficient, and thorough. Our team takes pride in providing detailed care, and the multipoint check is one of the ways we make sure you can drive away with confidence. We truly appreciate your trust and look forward to serving you again. Thank you, and have a fantastic day!

I know this dealership has had problems in the past but I

I know this dealership has had problems in the past but I feel they have upped their game. I have been several times for oil changes, and service and they have been professional and friendly.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Barbsreview, we're happy to hear you had such a positive experience with our team! Thank you for giving us the opportunity to earn your trust. We truly appreciate your honesty and are glad to hear you’ve noticed the positive changes we’ve made. Our team is committed to providing professional, friendly service every time you visit, whether it’s for an oil change or any other service. Your feedback means a lot as we continue to raise the bar for our customers. We look forward to serving you again!

Needs oil change and tires need air check engine light is

Needs oil change and tires need air check engine light is on thank God for John and I believe the other mans name was Hector without their help I wouldn’t have a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Lhardin0360! We're so happy we were able to help you out! Thank you for sharing your experience with us! We’re so glad that John and Hector were able to step in and help keep you on the road when you needed it most. Our team is always here to make sure you and your vehicle are taken care of, whether it’s routine maintenance or unexpected issues. We truly appreciate your trust and look forward to assisting you again in the future.

They' always take care of me.

They' always take care of me. I ve been going to get service since I purchased suv in 2015

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Gtreasures, we are glad we could help! Thank you for being such a loyal customer since 2015! We’re grateful for the trust you’ve placed in us over the years, and it means so much to know that our team continues to take good care of you and your SUV. We truly value your business and look forward to serving you for many more years to come.

Best experience we've ever had buying a new car, we would

Best experience we've ever had buying a new car, we would recommend anyone looking to get a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Brandyhunsaker, we are so happy to read such a great review about Jeremy Franklin Mitsubishi! Thank you so much for sharing your experience with us! We’re thrilled to hear this was the best car-buying experience you’ve ever had. Our team takes pride in making the process smooth, enjoyable, and stress-free, and it means a lot to know we succeeded for you. We truly appreciate your recommendation and look forward to helping you, your family, and your friends in the future. Enjoy your new car!

Professional and easy direction.

Professional and easy direction. I was guided through each step of my service appointment and appreciated that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mchamm55, we're glad you had such a wonderful experience with us! Thank you for taking the time to share your feedback! We’re glad to hear that our team provided clear guidance, making your service appointment smooth and easy. We always strive to keep our customers informed and comfortable throughout the entire process. We truly appreciate your trust and look forward to serving you again!

Understanding quick easy and affordable !

Understanding quick easy and affordable !! Very friendly and listening to customers needs/ wants A great salesman for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Rochestertaye, we are very happy to have provided you with such a positive experience and for sharing your experience with us! We’re so glad to hear that our team was able to provide quick, easy, and affordable service while also taking the time to truly listen to your needs. It’s great to know your salesman made the process a positive one. We appreciate your kind words and look forward to helping you again in the future!