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Jeremy Franklin Mitsubishi

(1,582 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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Very friendly and helpful.

Very friendly and helpful. Never pushy. Their knowledge of the product is amazing. Very informative and helpful

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Mitchellgoodlet60, thank you for taking the time to share your experience! We’re so glad to hear that our team’s friendliness, product knowledge, and no-pressure approach made a positive impression. We strive to make every visit informative and comfortable, and it’s great to know we hit the mark. We appreciate your kind words and hope you’re loving your vehicle!

Great customer service, and friendly staff.

Great customer service, and friendly staff. Was more than accommodating. Would recommend to friends and family.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Bgeary27, thank you for your kind review! We’re delighted to hear that you enjoyed our great customer service and friendly team. Being accommodating and making our customers feel valued is always our goal. We truly appreciate your recommendation and look forward to helping your friends and family in the future!

Fast, friendly.

Fast, friendly. Went in for oil change and they actually did the vehicle inspection and removed nail from tire and patched.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gamirobken, thank you so much for sharing your experience! We’re glad to hear our team provided fast and friendly service during your oil change. It’s always our goal to go the extra mile, so we’re happy we could take care of the inspection and patch your tire as well. We truly appreciate your trust in us and look forward to serving you again!

Great experience until I signed on the dotted line.

Great experience until I signed on the dotted line. It took me over a week & multiple calls/texts to get someone to tell me if my paperwork was ready. It went from the best car buying experience I have ever had, to the absolute worse. My salesman Juan was great at communicating until the sale was final & then ghosted me. Very disappointing!!!

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Kristinen Johnson979, thank you for taking the time to share your feedback. We’re glad to hear that your initial experience with Juan was positive, but we are truly sorry to hear about the frustration you experienced afterward. We want to assure you that our team never intends to leave a customer feeling “ghosted” or ignored after their purchase. Sometimes finalizing paperwork can take additional time due to lender processes, state requirements, or documentation outside of our immediate control, but that should have been better communicated to you. We appreciate you bringing this to our attention, and we’ll be reviewing this internally to ensure that future customers receive consistent communication from start to finish. We value your business and would like the opportunity to regain your trust—please don’t hesitate to reach out directly so we can make this right.

Evebrone was friendly.

Evebrone was friendly. They halp all who come to them. I would recommend to friends.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Robyn Brown2380, Thank you for sharing your experience! We’re so glad to hear that you felt welcomed by our friendly team and that we were able to help. Your recommendation means a lot to us, and we look forward to assisting you, your friends, and your family in the future!

In the know very friendly and hard working The service

In the know very friendly and hard working The service team is professional and keep my Vehicle running smoothly and safe year to year

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeremy, thank you for the wonderful feedback! We’re glad to hear that our service team’s professionalism and hard work have kept your vehicle running smoothly and safely year after year. Your trust means a lot to us, and we look forward to continuing to provide you with excellent care for many more miles ahead!

Kenneth and Joseph are amazing.

Kenneth and Joseph are amazing. They succeeded where other dealerships failed. To me, that translates to caring about the customer, and their effort/work ethic. Unfortunately, those values are less commonly found these days. Fortunately, those two men have them. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

B.Valdez74, thank you so much for sharing your kind words! We’re thrilled to hear that Kenneth and Joseph were able to provide you with the level of care and dedication you deserve. Their commitment to putting customers first truly reflects the values we strive to uphold every day, and we’re proud to have them on our team. We appreciate your trust in us and look forward to being here for you whenever you need us in the future. Enjoy your vehicle, and thank you again for choosing us!

Dealership was very accommodating well knowledgeable

Dealership was very accommodating well knowledgeable about the Auto industry. Great customer service, very professional and explaining what to expect with purchasing a new car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Tonya Higgins10, thank you for sharing your experience with us! We’re glad to hear that our team was able to provide you with knowledgeable guidance, excellent customer service, and a clear understanding of the car-buying process. Our goal is always to make purchasing a new vehicle as smooth and stress-free as possible. We truly appreciate your kind words and your trust in us. Enjoy your new car, and we look forward to serving you again in the future!

Bought my second Mitsubishi from this dealership in 2020.

Bought my second Mitsubishi from this dealership in 2020. Thoroughly satisfied with my buying experience. Service department rocks! Highly recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust and loyalty! We’re honored that you chose us again for your Mitsubishi purchase and are so glad to hear you’ve had great experiences with both our sales and service teams. Your recommendation means the world to us, and we look forward to serving you for many more years to come!

Kenneth is the best this is our 2nd visit, and we always

Kenneth is the best this is our 2nd visit, and we always prefer to work with him. I have already recommend him to someone. Thanks Kenneth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Larhonda, thank you for your continued trust in us and for choosing to work with Kenneth again! We’re thrilled to hear he’s provided you with such a positive experience, and we truly appreciate your recommendation. Kenneth and our team look forward to assisting you on future visits.