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Jeremy Franklin Mitsubishi

(1,442 reviews)
Visit Jeremy Franklin Mitsubishi
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Mitsubishi from DealerRater.

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They always forget to put something back in mycar.

They always forget to put something back in mycar..thru 5 years and 2 cars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Tcw197046, we appreciate your feedback and sincerely apologize for any inconvenience you've experienced. Your trust and satisfaction are very important to us, and we want to make things right. Please reach out to us directly so we can address this and ensure a better experience for you moving forward. We truly value your business and would love the opportunity to improve your next visit.

It was very professional and the work was done in a

It was very professional and the work was done in a timely manner. Only complaint was that the day after I found that my oil reset wasn't done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jsproat1955, we are glad we could help! Thank you for your feedback! We're glad to hear that you had a professional and timely experience with us. We apologize for the oversight on the oil reset and appreciate you bringing it to our attention. Please feel free to stop by, and we'd be happy to take care of it for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Let us know how we can assist you further! Thank you, and have a fantastic day!

This was the easiest auto transaction I have ever

This was the easiest auto transaction I have ever encountered. Deon Willis is fantastic! Best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jessterbar, thank you so much for your high rating! Thank you for your kind words! We're thrilled to hear that your experience was smooth and effortless. Deon truly goes above and beyond to make the car-buying process as easy as possible. We appreciate your support and hope you enjoy your new vehicle! Thank you, and have a fantastic day!

Very poor was not satisfied at all waited for 20 mins on

Very poor was not satisfied at all waited for 20 mins on the service drive for someone to assist me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Daryl Thomas, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. Providing prompt and attentive service is important to us, and we sincerely apologize for the wait you encountered. We would love the opportunity to make things right—please reach out to our service team so we can address your concerns and ensure a better experience moving forward.

my experience was very good and I'll recommend your

my experience was very good and I'll recommend your dealership to all my friends and relatives

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mlganoe, we really appreciate your positive review! Thank you for your kind words and recommendation! We're so glad to hear you had a great experience with us. Your support means the world to our team, and we truly appreciate you spreading the word. If you ever need anything, we're always here to help! Thank you, and have a fantastic day!

The dealership was great.

The dealership was great. I made my appointment the week before. Dropped off my vehicle and picked up a loaner. Was back to work within 15 minutes. Dealership called me when the vehicle was ready to be picked up and said there was no hurry. I finished my work day and went to pick it up. There was no issues and I was out of there within 10 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dunnka1, thank you so much for the positive review and for sharing your experience! We're so glad to hear that everything went smoothly and efficiently, from your appointment to picking up your vehicle. Our goal is to make service as convenient as possible, and it's great to know we met that expectation for you. We appreciate your business and look forward to assisting you again in the future!

They delivered fast and courteous sevice while making

They delivered fast and courteous sevice while making sure I was comfortable while I waited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jamesjfuller, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you for your kind review! We're delighted to hear that our team provided fast and courteous service while ensuring your comfort during your visit. Your satisfaction is our top priority, and we’re grateful for the opportunity to serve you. We look forward to assisting you again soon!

My appointment was a very fast and friendly service

My appointment was a very fast and friendly service personnel who made it a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pj, thank you so much for the positive review! We're so glad to hear that your appointment was quick and that our friendly team made it a pleasant one. Providing efficient and welcoming service is always our goal. We appreciate your business and look forward to assisting you again in the future! 😊

Great local dealership staff are nice and friendly.

Great local dealership staff are nice and friendly. Would recommend and use in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rachel, thank you for sharing your positive experience! Thank you for your kind words and recommendation! We're thrilled to hear you had a positive experience with our friendly and helpful staff. Your support means a lot to us, and we look forward to assisting you again in the future. If you ever have any questions or need anything, please don't hesitate to reach out. Safe travels!

Extraordinaria atención muy recomendable.

Extraordinaria atención muy recomendable. Algunas situaciones escapan a su control originadas por suministros de terceros.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hernans307, Muchas gracias por tu reseña y por tus amables palabras! Nos alegra saber que tuviste una experiencia extraordinaria con nosotros. Siempre nos esforzamos por brindar el mejor servicio posible, aunque algunas situaciones externas puedan estar fuera de nuestro control. Apreciamos tu comprensión y tu recomendación. Estamos aquí para ayudarte en lo que necesites. ¡Gracias por confiar en nosotros! 🚗✨