Reviews
Very great customer service.
Very great customer service. The service person was helpful and took care of service needs plus financial assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
William Hunt30, thank you for taking the time to share your experience! We’re glad to hear our service team was able to assist with both your vehicle needs and financial assistance. Providing great customer service is always our goal, and we truly appreciate you choosing us. We look forward to serving you again in the future!
Everyone there is extremely nice, and they have wonderful
Everyone there is extremely nice, and they have wonderful customer service. I would definitely recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ConnieMoore030, thank you for your kind words! We’re happy to hear that our team’s friendliness and customer service made such a positive impression. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Brandon was a joy to work with.
Brandon was a joy to work with. He was very helpful and listened to exactly what I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Afolken67, thank you for sharing your experience! We’re so glad to hear Brandon made the process enjoyable and took the time to listen to your needs. We’ll be sure to share your kind words with him, and we look forward to helping you again in the future!
I have had a Wonderful Experience at Jeremy Franklin
I have had a Wonderful Experience at Jeremy Franklin Mitsubishi. Kenneth was Awesome! I will definitely refer friends or family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim, thank you for sharing your wonderful experience! We’re thrilled to hear that Kenneth made such a positive impact, and we truly appreciate your willingness to refer friends and family. We look forward to assisting you again in the future!
Brought the car in for a recall and when I picked it up,
Brought the car in for a recall and when I picked it up, multiple things were stolen from the car. When it was addressed they said “oh so and so quit last week.” And didn’t do a single thing to fix it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Miriam Bryant20, we take situations like this extremely seriously. The security of our customers’ vehicles is always a top priority, and we do not tolerate any misconduct from our team. We understand how upsetting this experience must have been, and we sincerely apologize for the frustration it caused. We encourage you to contact our management team directly so we can work with you to address your concerns and make this right.
The service department is impossible to contact.
The service department is impossible to contact. Left voicemails back and forth for a week before finally getting in contact to find out if my car was completed. They completed service on my timing belt (under the hood) and also decided to "inspect" the contents of my center compartment, emptying it. Some items were located in the car, on the floorboards, while others were not. They helped themselves to one of my rear view mirror accessories. When I called to speak with the service manager, I was told they were gone for the weekend and would return the following Monday morning. I waited for 2 weeks with no contact from anyone. I'm extremely disappointed and feel violated. I will not be returning for any further service and will make sure to recommend any other service department so they don't steal anything from anyone I know.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Trinity, we take allegations like this very seriously and want to clarify our position. Our service team follows strict protocols to ensure the safety and security of every customer’s vehicle and belongings while in our care. We understand your frustration with the delays in communication and apologize for the inconvenience you experienced in reaching our service manager. Regarding the items in your vehicle, our team has no record of any intentional removal or theft of personal belongings. We encourage all customers to secure personal items before bringing a vehicle in for service. That said, we are reviewing our procedures to prevent any misplacement of items in the future. We take your concerns seriously and would like the opportunity to resolve this matter. Please contact our management team directly so we can work with you and address any outstanding issues.
Great service Excellent Nice Good guality Friendly
Great service Excellent Nice Good guality Friendly Welcome Hospitality Careless Coaching Satisfying Brilliant Wonderful Successful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thoughtful feedback! We’re so glad to hear that you had such a positive experience with our team. Providing great service, quality, and hospitality is always our goal, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again!
I didn't feel pressured over all and the service I
I didn't feel pressured over all and the service I received was above and beyond I appreciate you guys...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We’re glad to hear you felt no pressure and that our team went above and beyond to take care of you. We truly appreciate your kind words and look forward to serving you again in the future!
Very nice people and worked around my work schedule!
Very nice people and worked around my work schedule! Made sure all my issues were taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear our team was able to work around your schedule and take care of everything you needed. We truly appreciate your feedback and look forward to helping you again in the future!
Upfront and honest.
Upfront and honest. Great communication Got the vehicle right in and had an answer the same day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Slarkin1, thank you for sharing your positive experience! Thank you for sharing your experience! We’re happy to hear that our team was able to provide you with upfront, honest service and quick communication. Providing prompt answers and solutions is something we always strive for, and we’re glad we could deliver that for you. We appreciate your trust and look forward to helping you again whenever you need us! Thank you, and have a fantastic day!