Crest Honda

Recently purchased new vehicle at dealership. Experience overall was pleasant. Salesmen was friendly and answered all our questions. Would likely use dealership again when shopping for a car.

The salesman was exceptional. He answered all my questions and concerns. All of the staff I encountered were very nice. I would definitely recommend the Crest Honda dealership to family and friends.

I travel a lot for work so I needed a new vehicle. I came in 15 minutes before closing, we took the vehicle for a test drive and then went over numbers. Zevin Martin was my sales guy and worked with me to get the car down to a comfortable number for my budget. The 25 civic is great and everyone I interacted with were chill and professional.

Thank you to Hudson and Nathaniel for helping me make the right choice. They were great at being accommodating and listening to what I needed when choosing my new car.

Everyone who worked here so was friendly and helpful with the whole process. Truly made the process very easy and not stressful at all! Murdock answered every question I had, showed me lots of options and made sure I got the best value for what I was looking for!

Preston was very nice and helpful made my car buying experience amazing, quick and simple . They were remodeling the showroom it is going to look very nice.Thank you so much again

Hudson our salesman and Nathan in finance were a pleasure to work with to buy my first car. Very patient and thorough, well spoken and good communicators!

We tried repeatedly to provide this feedback directly to the dealership rather than through a public review including sending an email right after our experience, following up with a contact us form through the website (through which we immediately got call saying that our inquiry had been escalated and we could expect a quick response - and have yet to receive a response), following up from the call and following up with another contact us. We have received ZERO communication or response from any of these attempts so will now post a public response (as they requested). First the positive. our salesperson did a great job answering our questions and understanding what we were looking for in a car. He was personable and engaging and we enjoyed working with him. We had an appointment at 1:00 and had taken our test drive and finalized the deal a little over an hour. After that, it went downhill. We were taken to a back corner and told that it would be about 20 minutes before we could finalize our paperwork. 20 minutes turned into an hour with no one coming to give us an update. We finally tracked someone down to find out what was happening. Then, we were told to give them 30 more minutes which turned into another hour. Again, we tracked someone down for an update to be told that you were very busy and to give it more time. We were finally offered floor mats. . .but even those required us having to return to the dealership to pick them up taking another 45 minutes of my time. Finally, after waiting 2.5 hours, we signed the 15 minutes worth of paperwork and were able to leave. We were not the only ones impacted. When were first sat down to negotiate the deal, there was another couple who had also been waiting hours to finalize their paperwork and had to track down several people to find out what was happening. While we understand that some of this was out of the dealership's control due to volume of the sales and some problems with a lease agreement, there were so many things that could have been done to make this less miserable for customers who are spending tens of thousands of dollars on a purchase. Just a few thoughts are: having a nice waiting area with televisions, etc., having food brought in or offering to go and get food from a nearby restaurant, offering additional services, regular communications initiated by the staff. And, so much could have been done AFTER such as having the general manager reach out with an apology and a "gift." We have yet to receive a call from anyone at the dealership to apologize or even to check in to see if we are enjoying our car. As two other complaints: * We spent a good bit of time researching cars and prices at dealerships throughout Middle Tennessee. We were surprised to learn that the "price" of the car was $1,200 more than the price that was listed on the website due to the non-negotiable features of lojack and another warranty. . .neither of which we wanted or needed but were told that they are already installed and part of the package. If the price includes these, make that the price that is listed and not a surprise. As further frustrations, even though we were told that lojack was already installed on the car, when we went to activate it, we received the message that we had to schedule a time to have something installed. . .again for something that we don't want or need and that was a significant additional cost not to mention the hassle of having to go back to the dealership to have something installed. We also asked about this in the follow up to the contact us and again have received ZERO response. * When we finally got finished we received only one car key and told that was all there was. We didn't even think to ask about that as it should be standard to provide two keys. And at that point, we were so ready to leave. We are planning to purchase a car for our son in the near future and now it is highly unlikely that we would go to Crest for this purchase.

Matthew was a pleasure to work with. He was kind, helpful, knowledgeable, and he answered whatever questions we had and was so polite. He made this experience a 10/10 and I went home with a new Odyssey!

Crest Honda models what outstanding customer service looks like. Every individual was extremely courteous, kind, and facilitated a seamless car buying process. The 2025 Honda Pilot Touring AWD is a fantastic SUV with several great features. My wife loves her new car and any future Hondas will be purchased here!