Bob Smith BMW

We have bought numerous vehicles from multiple dealerships in the last 15 years but never received the type of customer service that we did from Bob Smith BMW. The staff at Bob Smith BMW are amazing. They were there for every step of the sale, they made it extremely easy for us. Thank you and we will be back to get another car.

David Prince was very helpful. He thoroughly answered all my questions. He was patient and very knowledgeable. Everyone seemed friendly and hospitable while I waited for the financing part of the deal. I would definitely recommend this dealership to my family and friends.

I would have to say this was the least painful car buying experience ever. I reached out to them via the Internet and Brian Mayers was quick to get back to me. He was so friendly and knowledgeable. This was my first luxury car buying experience and it was painless. Brian educated me on the models, showed me price points and made me feel at home. Paul asked me what it would take to earn my business and I told him I wasn't ready yet, however, Paul made it happen. He wanted my business on my terms. He spoke to BMW financial and got me approved. The girl in finance was super nice and explained everything in detail and was more than happy to answer questions, even though they were closed. I loved the customer service and the sales team. I would HIGHLY recommend Bob Smith for your next or first BMW purchase/lease.

First time at Bob Smith BMW. Scheduling a car services is very covenient!! They took care of my X3. Thanks to Paul Simms!

Found the perfect car in stock via Cars.com - Phoned the dealer and made an appointment that same day. When we pulled up the car was ready and waiting for a test drive. You couldn't find a better dealer to take a test drive from - Winding roads, beautiful scenery - it really makes the experience amazing and allows you to push the BMWs to their max. After the test drive we immediately moved on to negotiating and financing. There was no back and forth. They valued OUR time and you could see they were the moving objects, we just had to sit back and make an informed decision. By the time we finished the dealer was literally closed (lights off, doors locked) and the sales person STILL was providing amazing customer service from a dark lot. Other observations - The support personnel (one of the cleaners/porters) was very generous and attentive while sales & finance worked their parts. Never ignore the 'behind the scenes' people - you could tell people at this dealer have big hearts.

We had a great experience with leasing this car. Anthony and David took great care of us. They were very patient and made the entire process enjoyable.

Reza was great in taking care of my car. They detailed my car while they did the oil change. They always give your a great loaner. Very happy with the experience.

This is a great dealer! My salesperson Neil and the rest of the Bob Smith team were very professional and courteous.

I was promptly greeted upon pulling into the service dept. Explained my concerns to the service advisor. After being supplied with a rental while my car was being looked at I then went About my day. That afternoon I received a call advising my car was ready. Dealing with car issues is never fun but everyone I came in contact with at Bob Smith defiantly made it better!

My family members and I were 30+ year customers of Bob Smith BMW in Calabasas, CA. We've bought/leased 10+ cars from them over the years. And I've just come through a really eye-opening ordeal with them that left me without use of my car for two weeks. Beware of Bob Smith BMW and their service dept. and how you will be treated by management, even though they admit in writing that the entire service department was clearly in the wrong with a gross misdiagnosis. Here's the story: I towed in my 2006 X3 on February 10th as it wouldn't start. Was told without any empirical data that my rings were shot -- which is why the engine, with just under 80,000 miles, suddenly had zero compression. The car had just passed the CA Smog Test the week before. Rings don't just suddenly wear out. Was told by my Bob Smith BMW service rep that I could either replace the engine ($13,000 plus cost of diagnostics of $2000, total $15,000) and BMW might kick some money in, or I could buy a new car. I looked into buying a new car. Even "built one" on BMWusa.com and spoke to a sales rep for quite a while based on Bob Smith BMW's say-so that my engine was dead! But something didn't feel right. After repeated calls, and three emails for the GM Catherine Smith to email/call me back -- as she was out of town, we agreed to meet. For nearly four days Bob Smith BMW's service department maintained it was the rings and that my engine was dead. I didn't buy it and told them so. And suddenly on the fourth day (2/13) that they had my car, the engine suddenly had compression again. I towed it out of Bob Smith BMW to another mechanic for an independent review. Gio's Automotive looked at the car, tested it, and verified that I had 165psi across all cylinders, and drove it for hundreds of miles. No compression problem then or now, almost two months later. But I sure seemingly had a compression problem for four days while it was at Bob Smith BMW. And they still can't even tell me how my car suddenly regained compression, but they were sure it was the rings. The GM at Bob Smith BMW, Catherine Smith wrote me: "I am completely horrified and disappointed by the experience you have had with our service department. This is the antithesis of the quality of care we strive to provide. I am very sorry to say the least." Bob Smith BMW owner Tim Smith wrote: "While it may appear to you that you don't matter, nothing could be further from the truth. The problem here is, aside from the fact that some serious mistakes were made, there still remain areas that have no clear answers. One thing is for sure, we have a broken customer. Not one who just arrived on the scene last week, but one with whom we have shared repeated experiences for thirty years and ten or so BMWs." Bob Smith BMW clearly acknowledged that they have a big problem with how I've been treated. What would have happened if I'd not questioned the misdiagnosis and bought a new car? No one at Bob Smith BMW would have ever spent another minute on my 2006 X3. We'd never known that the engine actually still worked. Bob Smith BMW did nothing in the way of repairs, just diagnostics. What did Bob Smith BMW offer to do for me following a very serious misdiagnosis? Two very pleasant face to face meetings -- never any anger on either side. At the first meeting Catherine did offer me an opportunity to help me into a new car. No specifics, but a nice start! Told them I needed some time to consider. However, when I didn't jump at that immediately, and following a meeting at my office with Tim Smith and a followup letter from me suggesting they simply put me into a new car, it all came to a big abrupt halt. Tim Smith wrote: "That's not going to happen. I'm happy to explain in a phone conversation." A phone call took place where Tim pulled the offer of helping me into a new car off the table and basically told me "you go your way and I'll go mine." What? No negotiation at all? Is that how you treat a 30-year customer, who never once got angry, and who probably would buy/lease another 5-7+ cars in the years ahead if he'd been treated with some care and respect? So, if you are a Bob Smith BMW customer, beware when they tell you that your car needs costly repairs. Do your homework! And instead of seeing this through with a calm customer who wanted to solve this, they told me -- we don't want your business. There are now three things I know: 1) I'm happy driving my 2006 X3 that still runs fine. 2) I have no car payments as I wasn't mislead into buying a new car or engine. 3) I know that I won't shop at Bob Smith BMW ever again. Please, read this and pass it along to your fellow BMW owners before they make a costly mistake and accept the diagnosis of an expensive repair at Bob Smith BMW, or elsewhere for that matter.