Bob Smith BMW

Referred to Bob Smith by a good friend of mine for service. Ken Firmin went above and beyond to make sure I was taken care of. Ken provided excellent customer service and I was very impressed. Clearly explained to him what was going on with the car and what needed to be done and he did everything in his power to make sure I walked out with a big smile on my face. Thanks Ken for all your hard work. I definitely recommend Ken in Service. He's the best hands down! -Ron V.

Great place to buy a BMW! The staff is friendly and professional!

Please see Anthony Fagundes or Michael Ball for your next purchase or lease in a BMW... They are really helpful and great to work with...

This dealership really made me feel special. Everyone is so helpful and kind. So very glad I leased my new car from them.

I absolutely LOVE this dealership. Not only are the cars in excellent condition (New and/or used), but the service is wonderful. The sales consultant are very present and the Financing staff is willing to help/work with you. Go TO BOB SMITH BMW :-)

The car buying process was made much easier with Greg Huber at Bob Smith BMW. The facilities at Bob Smith showroom were impressive. Through the internet we did a lot of the work in advance and it made the process quicker and much less painful than the last car I purchased. Greg was efficient and positive (great sense of humor) in his approach to our car purchase and helped us get exactly what we wanted in options and colors. He was very thorough in briefing us on all the options and how they worked. The technology of the BMW is outstanding. I am just learning.......fantastic service. Highly recommend Greg Huber at Bob Smith BMW.

Great service! Collaborative.. ease of help and willingness to help. No hard driving sales tactics, while keep integrity of the numbers and cars. Just GREAT! Greg Huber was fantastic!!

Hats off to the first NO PRESSURE sales force. I merely stopped by to check out the color of a car (that I was about to buy elsewhere). When I told approaching salesman "Hovik" of my intentions and that I was NOT going to be buying from them and that I already had a deal elsewhere, Hovik simply responded "no problem" let me show you the color and said not to feel as if I was wasting his time. He even wished me well. I offered him information about my other deal and he simply said it sounded good and asked if I wanted him to see if he could do better. SURE, WHY NOT I thought but I was pretty sure he could not do better for me....but he was so so nice, I thought I would at least let him try. If saving $27.00 a month on a 36 month lease is a good thing ( saving $972 ), then I did well at Bob Smith... And Hovik IS THE MAN. Ask for him directly!

Perfect customer service. I am really glad to come to that dealership, Thanks John

I purchased my last 3 cars (all new), a Ford Mustang, a Toyota 4Runner, and a Volvo XC60, in the last 10 years through internet price negotiation. In all 3 occasions, I communicated with the internet staffs at the car dealers first to settle on a car price, and then went to the dealership to pick up the car and sign the necessary paperworks. From time to time, the salesmen would try to sell me additional stuffs, which was annoying, but I understood they were trying to make a few dollars more on the sale and I have no problem with that. My good experience with internet car purchase was stopped cold when I ran into these guys at Bob Smith BMW. The story started when I saw an X1 in the new car inventory on Bob Smith's web site. I put in an offer and received a callback from Brian Mayer promptly. I explained to him that I was in Arkansas and I'm purchasing the X1 for my wife in LA. I informed him that I already had a quote for an identical X1 from another BMW dealership in Ventura County and said my offer was based on that quote. In addition, I told him my wife drives a Toyota 4Runner and asked him to commit to a certain tradein value. Brian said he will definitely beat the Ventura County's offer. A few days later, my wife drove her 4Runner to Bob Smith, thinking that she will trade in the 4Runner, sign the necessary paperworks, and pay cash for the X1. Her first surprise came when Brian tried to sell her another X1, a used one. My wife called me from the dealership and I told Brian through Facetime in no uncertain term that I have NO interest in the used car. Next came the worst salesman I believe I've ever met, Paul Nema. The first thing Nema tried was to pretend that my previous internet negotiation with Brian never happened. Instead, he was going to re-negotiate the whole deal, and he started this by telling me how much less he thinks the 4Runner is worth. Now, Brian asked for and I emailed him the VIN of the 4Runner a few days before my wife's visit and he also knew that we bought the car new, and it was kept in top shape throughout the years by the Toyota dealership at Marina Del Ray. On top of that, I told Brian what I wanted for the tradein in my email. But Nema refused to listen. Throughout the next 1hr or so of negotiation through Facetime, Nema joked (he asked me if I like coffee???), berated our offer for the X1 (even though I forwarded him the offer from the Ventura County dealer), and when I continued to refer to Brian's promise that he would beat the other offer, he told my wife how unreasonable I was and she should just purchase the car since she had the check book. And by the way, Nema's offer was $3,000 more than the offer from the Ventura County dealership. Perhaps Nema thought we were country hicks from Arkansas, and can't do math (I'm a Mechanical Engineering Professor and spent 4 years at UCLA previously as a researcher) At the end, both my wife and I had had enough of Nema and she left Bob Smith feeling sickened by the whole ordeal. The funniest (or the saddest) thing was she never saw the car she went to buy because they never showed it to her. To be fair, since my experience with Bob Smith was limited to Nema and Brian, I cannot condemn the whole dealership based on this single incident. Also, who knows, Nema and Brian can be the best people away from work. But, what I can say for sure is that I will never go back to Bob Smith again for anything because I refuse to do business with anyone who wants to play games with me.