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Bob Smith BMW

(591 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
New (818) 334-8138 (818) 334-8138
Used (818) 334-5494 (818) 334-5494
Service (818) 334-2661 (818) 334-2661

Reviews

(591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Smith BMW from DealerRater.

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Excellent Service

It was my first time to have my car service, John was very nice and helpful on helping me. He explained everything what my car need for maintenance. Very professional and great person from start to finish he is there to assist me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bob Smith BMW What A Great Dealership!

Great Service Paul Simms and Megan! and thanks for that detail a nice surprise! We were at Bob Smith BMW for a Recall on our airbags (2003 325i) plus a free loan car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional experience!!

After about a month of looking I found my dream car in CA. Within minutes of sending an email to see if it was still available I heard from Brian Mayer. It's not exactly easy to buy a car sight unseen from 1500 miles away unless you use Brian. The man knows what he is doing and provides exceptional customer service. He kept me in the loop and was essentially available 24/7 for anything I needed. I'm pretty sure he doesn't sleep! I really don't know how the process could have gone any smoother. To be fair, at this writing I haven't actually received the car yet and can't imagine having any complaints once I get it but Brian still deserves the highest marks. Ironically, we plan to move to HI in a couple of years and I expect to be buying our next cars from CA and shipping them. I would absolutely buy from Brian at Bob Smith again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Consistent Excellence

I have purchased several vehicles from this dealership and had them serviced at this dealership and have always received superior treatment. This last, unscheduled service stop was no exception and I arrived completely confident that the issue would be resolved quickly and at reasonable expense. I was not disappointed. A shout out to Tig-he was terrific!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exceptional service-/terrific car buying exp!

Loved working with Anthony! We live 1 1/2 hours from dealer and wanted to nail down the car/price before driving up....Anthony was on the phone with us at 10pm the night before I made the drive. Truly an exceptional car buying experience. Ask for Anthony!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience

I just lesse my 2014 428i from Bob Smith BMW and I couldn't be happier! They had the exact car I wanted and their terms couldn't be beat. I was in and out in no time at all. Thank you for your great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My bmw service

very happy and satisfied, John was great and very helpful and friendly, I would defiantly recommend my friends and family to Bob Smith BMW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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X6 experience

Bought a pre certified bmw x6. What a great experience. Staff are friendly and effcient. The buying process was fast also. They explained my cars features in detail and made sure I was extremely happy before i drove off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everything is superb

Love everything about this place. The people, the facility, the service, everything is top notch. I've gotten multiple cars from this dealership and I've had the best experience every single time. When I go to get my car serviced Tig takes care of me every single time. You won't lose here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Service

This is my third BMW I've purchased from Bob Smith. Outstanding service, nice employees, easy transaction and beautiful facility. Bob Smith makes buying car easy;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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