Reviews
Best Dealer ever
We went to browse some of their 2013 line ups but little did we know that we would end up buying one of them. It was a very good experience with Mark and Greg (both from Internet Sales) and they went above and beyond to meet our budget and give us a fair deal. Would definitely recommend them for your next BMW purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Experience
Service advisor Tig Pourian is great - very attentive and seems to look out for our best interest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Best
Bob Smith BMW/Mini is simply the very best. Funny as I only dealt with women at the dealership. I buy/lease a lot of cars but these gals are really pros. No muss, no fuss. Just in and out with total professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing
Shanti and Natalie are the best. Professional, personable and beautiful. This dealer has long term employees, I will not buy or lease a BMW or Mini any place else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time at Bob Smith, likely not the last.
A great experience at Bob Smith, all thanks to Rodger. It was obvious that he put in a lot a work from letting me know about a car that I might be interested, to working a deal that I would be satisfied over a few days, to finally making it so easy to come in and pick up my prize. Great service even after the deal was done with a friendly invite to an event Bob Smith had a few weeks later. Extremely satisfied with Rodger's service and felt very comfortable with the dealership's atmosphere. I've purchased at other BMW dealerships a couple of times before, but never have I felt to comfortable with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great buying experience
I recently lgot my dream car, Z4 roadster from this dealership and it was the easiest transaction imaginable. They actually had the exact model loaded with everything that I wanted and it made my first time BMW purchase fantastic! Helpful, friendly atmosphere with great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great buying experience and excellent service.
We purchased a new 328i Touring from Bob Smith in 2007. The car has been serviced there since. We were so pleased with the buying experience and service that, last year, we purchased a new 2012 328i Sedan from Bob Smith.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry was Knowledgable, Friendly, wanted to help as much...
Larry was Knowledgable, Friendly, wanted to help as much as he could and did. I would send people to him without any hesitation. I look forward to a long working relationship with him. I want to say something about my service guy, Ken Firmin. Ken is the best. It always is a pleasure seeing him and working with him. Very Knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service in a timely manner!
Overall a great experience with the purchase of my first BMW. Anthony was very helpful throughout the process. The finance process also went smoothly and efficiently!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Problems from the first day off the lot. Oil light...
Problems from the first day off the lot. Oil light flashes on, ipod connection doesn't work and tires are bald after less than 8000 miles. Staff and management were cold and uncaring.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
