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Bob Smith BMW

(591 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
New (818) 334-8138 (818) 334-8138
Used (818) 334-5494 (818) 334-5494
Service (818) 334-2661 (818) 334-2661

Reviews

(591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Smith BMW from DealerRater.

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Greg Huber is a star. He and Matt Smith are my heroes....

Greg Huber is a star. He and Matt Smith are my heroes. Greg's client service is Truly Exceptional, and I've already referred a friend to Bob Smith BMW because working with them has been the best car experience I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Tig in the service department is AWESOME! He has always...

Tig in the service department is AWESOME! He has always gone above & beyond when it comes to helping myself & my car! My car was bought at Century West BMW & so was my mom's car. Century West BMW is NOT GOOD! I became so tired of Century West BMW not fixing my car correctly that I decided to go to Bob Smith BMW. I met Tig at Bob Smith BMW & since that day I will never go back to the nightmare at Century West BMW! Thank you Tig for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Worst dealer ever. They made us jump thru some many...

Worst dealer ever. They made us jump thru some many hoops to purchase an X5 cash and even after we did everything they said it was never enough. After paying them cash and taking delivery of our car, 40 days later they had done nothing with our dmv paperwork, still all at the dealer, no taxes paid, no registration or license plates, nothing. when I called to asked they asked why I was upset. This was normal to them. I will never go back or refer anyone to them. Buy your BMW at Rusnak or Van Nuys, even if the price is higher. Whatever Bob Smith tells you is not going to be true and you can never make them happy. An easy cash purchase has turned into a 4 week nightmare.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

A friend of mine gets all of his family's BMWs at this...

A friend of mine gets all of his family's BMWs at this dealership, and recommended that I talk to David Prince. Dave was able to find me a great BMW that was in my price range. Even though this dealership might be a little out of the way for most people, it was worth it!! I cannot recommend this dealership or David Prince any higher. 10/10...2 thumbs up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I bought my first BMW from Bob Smith in 2002 and ten...

I bought my first BMW from Bob Smith in 2002 and ten years later bought my second one. I love the cars and the service was always good. BMW is a great company, they have always treated me fairly. When I went in to look at my "second" BMW, Sam Motamedi was my sales man. He was so nice and not pushy at all, he let me make up my own mind about the car. He was very helpful on all the new gadgets my old car didn't have. All in all it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Sam helped me through my shopping experience at bob smith...

Sam helped me through my shopping experience at bob smith dealership and he was very informative and expert in explaining what car to get and i was very pleased by him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Got my first BMW there and was happy that I went there...

Got my first BMW there and was happy that I went there because it's really close to where I leave and Sam Motamedi is very friendly and accommodating to my questions since I've never owned a luxury car before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The best dealership experience I have ever had. 5 stars...

The best dealership experience I have ever had. 5 stars for all departments I had to deal with, especially, the sales department. David Prince is one of the best car salesman I have had the pleasure of dealing with. I will definitely be sending any friends/family looking for a BMW his way. 5 stars all around! If you are looking for a BMW in the Southern California area, Bob Smith BMW should be the first stop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

revision to coming from Washington to buy

I just noticed that somehow I only put 1 star when I meant 5 stars. A great dealership needs to be recognized

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I purchased a BMW 3-series from Bob Smith BMW and had a...

I purchased a BMW 3-series from Bob Smith BMW and had a great experience as a first-time buyer. The whole staff displayed professionalism to the highest degree. My salesperson, Rodger Le, was extremely knowledgeable in the field and offered valuable information. I appreciate his experience and expertise in helping me find a car that fit my needs. I was very impressed by the level of service I received at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.