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Bob Smith BMW

(591 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
New (818) 334-8138 (818) 334-8138
Used (818) 334-5494 (818) 334-5494
Service (818) 334-2661 (818) 334-2661

Reviews

(591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Smith BMW from DealerRater.

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Exceptional Service

Salesman Jake Hayden and Finance Manager Lauren Wilson De Briyn made my buying experience at Bob Smith exceptional. I walked in with my wife around midday on a rainy Saturday, and drove out that same day with a brand new 328i. They had the exact car I wanted with all the features I was looking for. Jake took me on two test drives (one without the wife), they took my trade-in no questions asked, and they got me the payments and the price I wanted. They even fed us while we were waiting for the car to be prepped. All-around amazing staff and showroom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Ninth BMW From Bob Smith Since 1977

Bob Smith is a great dealership. I've bought 9 BMWs from Bob Smith since 1977 and every transaction has been a good one. The sales people are great -- ask for Matt SMith if you have any questions -- and the service writers know their stuff. The only complaint I have is that on a couple of deliveries of cars I ordered and had configured (and shipped from Germany), in the rush to get the cars to me as soon as possible upon their arrival, the techs forgot to check the tire pressure. Forearmed, I did, and all was fine after I bled some air and re-set the TPM. Nobody can be perfect, but Bob Smith is as close to that as possible. Which is really saying something for a car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highest Customer Satisfaction

Just wanted to provide praise when due. Outstanding experience exploring car options at Bob Smith. Ended up leasing a new car with the excellent support of Larry Shapiro. Have purchased/leased new and pre-owned cars at Bob Smith and have consistently found their Customer Service and attention to detail to be the finest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hate dealing with car salesmen? Then David Prince is your...

Hate dealing with car salesmen? Then David Prince is your guy. Easiest transaction I've ever had. He gave me a lot of info most sales people wouldn't--how to get a bigger discount, how to get out of my old car in the black, etc. So easy!! And so nice. NO hard sales, just "let me know what I can help you with and how I can make your life easier". You can't go wrong with David Prince, if you want your BMW at the best price possible, with the least stress possible. THANK YOU DAVID PRINCE!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Many years

Have obtained many BMW`s from Bob Smith over the years and have found the dealership informative and helpful without exception. Price and quality of service have been very pleasing and reassuring in these difficult times. Dealing with Larry Shapiro, Customer Relations,has always been satisfying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase experience was excellent. Sales staff was very...

Purchase experience was excellent. Sales staff was very accommodating and informative of the vehicle. They spent plenty of time going over the vehicle and the test drives. Price and deal for the vehicle was very competitive. The BMW purchased was outstanding. I highly recommend Bob Smith Calabasas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bob Smith is the best place to go for a new BMW. With...

Bob Smith is the best place to go for a new BMW. With great deals, AWESOME service, no "sleazy car salesmen," this place can't be beat. As a 21 year old purchasing my first vehicle, I thought my experience would be an all day teeth-pulling event. Instead, It turned out to be one of the finest experiences of my life. I was treated with respect and fairness. In all, if youre looking for a new BMW, come to Bob Smith!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Everyone was very friendly, attentive and Larry Shapiro...

Everyone was very friendly, attentive and Larry Shapiro made me feel comfortable and helped me be knowledgeable of my purchases. Will definitely buy again from Larry Shapiro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Greg at Bob Smith was the only dealer in the greater LA...

Greg at Bob Smith was the only dealer in the greater LA area that had the tools to find the exact car I wanted and to make the deal I wanted. Buying at Bob Smith BMW was efficient and easy. All of the details were worked out online before our actual dealer visit (we live 80 miles away!) and when at the dealer every detail was taken care of as much as possible before we arrived. This is the second car we bought at Bob Smith and will buy our next car there, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

By far the best experience I’ve had purchasing a car. I...

By far the best experience I’ve had purchasing a car. I would definitely recommend purchasing an automobile for Bob Smith BMW to my friends, family, or anyone looking to purchase a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.