Reviews
Exceptional Service
Salesman Jake Hayden and Finance Manager Lauren Wilson De Briyn made my buying experience at Bob Smith exceptional. I walked in with my wife around midday on a rainy Saturday, and drove out that same day with a brand new 328i. They had the exact car I wanted with all the features I was looking for. Jake took me on two test drives (one without the wife), they took my trade-in no questions asked, and they got me the payments and the price I wanted. They even fed us while we were waiting for the car to be prepped. All-around amazing staff and showroom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Ninth BMW From Bob Smith Since 1977
Bob Smith is a great dealership. I've bought 9 BMWs from Bob Smith since 1977 and every transaction has been a good one. The sales people are great -- ask for Matt SMith if you have any questions -- and the service writers know their stuff. The only complaint I have is that on a couple of deliveries of cars I ordered and had configured (and shipped from Germany), in the rush to get the cars to me as soon as possible upon their arrival, the techs forgot to check the tire pressure. Forearmed, I did, and all was fine after I bled some air and re-set the TPM. Nobody can be perfect, but Bob Smith is as close to that as possible. Which is really saying something for a car dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Highest Customer Satisfaction
Just wanted to provide praise when due. Outstanding experience exploring car options at Bob Smith. Ended up leasing a new car with the excellent support of Larry Shapiro. Have purchased/leased new and pre-owned cars at Bob Smith and have consistently found their Customer Service and attention to detail to be the finest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hate dealing with car salesmen? Then David Prince is your...
Hate dealing with car salesmen? Then David Prince is your guy. Easiest transaction I've ever had. He gave me a lot of info most sales people wouldn't--how to get a bigger discount, how to get out of my old car in the black, etc. So easy!! And so nice. NO hard sales, just "let me know what I can help you with and how I can make your life easier". You can't go wrong with David Prince, if you want your BMW at the best price possible, with the least stress possible. THANK YOU DAVID PRINCE!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many years
Have obtained many BMW`s from Bob Smith over the years and have found the dealership informative and helpful without exception. Price and quality of service have been very pleasing and reassuring in these difficult times. Dealing with Larry Shapiro, Customer Relations,has always been satisfying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchase experience was excellent. Sales staff was very...
Purchase experience was excellent. Sales staff was very accommodating and informative of the vehicle. They spent plenty of time going over the vehicle and the test drives. Price and deal for the vehicle was very competitive. The BMW purchased was outstanding. I highly recommend Bob Smith Calabasas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bob Smith is the best place to go for a new BMW. With...
Bob Smith is the best place to go for a new BMW. With great deals, AWESOME service, no "sleazy car salesmen," this place can't be beat. As a 21 year old purchasing my first vehicle, I thought my experience would be an all day teeth-pulling event. Instead, It turned out to be one of the finest experiences of my life. I was treated with respect and fairness. In all, if youre looking for a new BMW, come to Bob Smith!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was very friendly, attentive and Larry Shapiro...
Everyone was very friendly, attentive and Larry Shapiro made me feel comfortable and helped me be knowledgeable of my purchases. Will definitely buy again from Larry Shapiro.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greg at Bob Smith was the only dealer in the greater LA...
Greg at Bob Smith was the only dealer in the greater LA area that had the tools to find the exact car I wanted and to make the deal I wanted. Buying at Bob Smith BMW was efficient and easy. All of the details were worked out online before our actual dealer visit (we live 80 miles away!) and when at the dealer every detail was taken care of as much as possible before we arrived. This is the second car we bought at Bob Smith and will buy our next car there, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
By far the best experience I’ve had purchasing a car. I...
By far the best experience I’ve had purchasing a car. I would definitely recommend purchasing an automobile for Bob Smith BMW to my friends, family, or anyone looking to purchase a BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
