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Bob Smith BMW

(591 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
New (818) 334-8138 (818) 334-8138
Used (818) 334-5494 (818) 334-5494
Service (818) 334-2661 (818) 334-2661

Reviews

(591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Smith BMW from DealerRater.

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Saturday 6/12/10 my fiancee and i arrived at Bob Smith...

Saturday 6/12/10 my fiancee and i arrived at Bob Smith BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you feel like you are being swarmed at dealorships...Not so at Bob Smiths ! Baris was totally professional,kind, and considerate... Baris knew everything about these cars , and did everything possible to make this experience a positive situation...We got a fantastic deal and left there with smiles on our faces.....When we return to buy another BMW we will be looking for Baris !!!!! thanks so much for making our day...p.s. KUDOS to Maria in the finance department for how fast she got us in and out with herself having such a busy day !!! Mr. Bob Smith you should be so proud to have employees of this CALIBER !!! sincerely Steve Martin and Jill Davis...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I just leased my 2009 Z4 from Bob Smith BMW in Calabasas,...

I just leased my 2009 Z4 from Bob Smith BMW in Calabasas, CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and courteous. He worked with Joe Kelly, the Manager, to give me a great deal on the car and on my Lexus trade-in. I was also treated very well by Dan Kras in the Finance Dept. My accessories and other options were handled by Catherine Hodac in the Service Department, who took care of my questions efficiently and expeditiously. I would highly recommend this team and dealership for your next BMW lease or purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience. Megan Hosp was great! She made...

I had a great experience. Megan Hosp was great! She made sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered all of my questions. I have recommended them to multiple people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Leased a new X5. Coming from out of town, I needed...

Leased a new X5. Coming from out of town, I needed support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in constant communication with me, gave me a payment I could afford and had all the paper work done ahead of time so I only needed to show up and sign a few documents. Great Customer service. Will be coming back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We leased a BMW 5 series from Bob Smith- the staff was...

We leased a BMW 5 series from Bob Smith- the staff was helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- very fast. And they have a hot chocolate machine that dispenses amazing hot chocolate- not that that has anything to do with buying/leasing a car- but it certainly doesn't hurt. I would and have recommended this dealership to several individuals who have all had the same great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was by far one of the best sales experiences I have...

This was by far one of the best sales experiences I have ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable, professional and very courteous. I was even introduced to the General Manager(s), which reassured me that they took pride in their dealership and cared about each customer who walked through the door. I am highly recommending my friends to visit Bob Smith if they are in the market for a BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Every person that I encountered at this dealership was...

Every person that I encountered at this dealership was friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dealership as well as go there again myself! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just leased my second 328i from this dealership. My...

I just leased my second 328i from this dealership. My sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff too. I recommend Bob Smith BMW to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

for years, I have been taking my cars to Bob Smith for...

for years, I have been taking my cars to Bob Smith for service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter more complex problems and they are especially good with explaining the situation and making the service experience very smooth. These guys know what they are doing...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

These people are amazing. I have had excellent service...

These people are amazing. I have had excellent service and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell they care. I have referred several friends to them, including to their MINI dealership, and ALL of them have given glowing reviews.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.