Mercedes-Benz of Annapolis

**UPDATE – October 25, 2026** I would like to update my previous review regarding my experience with Mercedes-Benz of Annapolis, specifically my request to cancel approximately $8,000 in optional extended warranties purchased with my 2026 Mercedes-Benz E450. First, I want to reiterate that my overall vehicle purchasing experience was positive. I appreciated the professionalism, courtesy, and customer service Mr. Casey Duffy and the sales team provided. My dissatisfaction stemmed from the lack of timely communication and follow-through regarding my warranty cancellation request, which I submitted shortly after purchasing the vehicle. Since posting my original review, the dealership's General Sales Manager, Mr. Gabriel Walman, has begun taking steps toward addressing my concerns. I appreciate their attention to this matter and their willingness to work toward a satisfactory resolution. However, the matter remains pending. I am awaiting formal confirmation that the warranties have been canceled and that the applicable refund has been processed and credited toward my outstanding vehicle loan balance. I believe in giving credit where it is due, just as I believe in holding businesses accountable for their commitments. I remain hopeful that Mercedes-Benz of Annapolis will resolve this matter promptly and professionally. Once you confirm the cancellation and refund, I will gladly update my review to reflect the final outcome. Thank you to the dealership's management team for addressing my concerns. 21 October 2026 First, to any potential customer, know that I am satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat with the finance person, Larry C., who sold me snake oil in the form of unnecessary in-house warranties. Larry's failure to help me cancel these warranties has soured my overall experience and satisfaction with this dealership. Formal Warranty Cancellation Request; Immediate Management Attention Required. To the Management of Mercedes-Benz of Annapolis: I am requesting immediate management intervention regarding my unresolved cancellation of approximately $8,000 in additional warranty products purchased with my 2026 Mercedes-Benz E450. I first requested cancellation through Larry in early September 2026, days after purchasing the vehicle. This was well within my legal rights, with no ill intent behind the request. However, despite repeated follow-ups, I have received no written confirmation that you processed my request, no refund, and no corresponding credit to my auto loan balance. My decision to cancel is final. Shortly after purchasing the vehicle, I determined these additional products were unnecessary for my needs, given the existing factory warranty. I am dissatisfied with both the sales presentation and how you handled my cancellation request. Please provide the following in writing within three business days, by this coming Friday, 23 Oct 2026: Confirmation that you have canceled all additional warranty products covered by my original request. The effective cancellation date, as reflected in my original request. The refund amount for each product, including an explanation of any deductions. Confirm whether you will issue the refund to me or credit it to my lender and provide the expected processing date. The name and direct contact information of the manager responsible for resolving this matter. If you require a cancellation form or additional documentation, please send it immediately and explain why you did not provide it when I first requested cancellation. I expect a substantive written response and prompt resolution. Respectfully, Jose W. Jaquez (631) 609-5125 [email protected]

I worked with Josh March in the sale of a Mercedes E series that a family relative inherited. I could not have been happier with the ease of the process and the communication provided by Josh. First class all the way and it was appreciated

Nice and clean dealership with many new and used vehicle options. All staff were pleasant and easy to work with during my SUV buying experience. Evan was my salesperson and he really did a great job of finding me the right vehicle and situate my trade-in as well.

Wayne did a fantastic job assisting me with the lovely GLE. I love your new facilities paint scheme! Don’t worry about what my cantankerousold neighbors think! They drive Subaru’s!

Staff were very helpfuland and professional ande worked with me to make the deal done.

I had a great experience working with Evan during my recent car purchase. He provided exceptional service, was highly knowledgeable, and answered all of my questions to help me find the right vehicle. After the purchase, he took the time to explain all the car's features to ensure I felt completely comfortable before driving off. Thank you to Josh for stepping in to help make this work. I appreciate the time and effort you put into helping me find the right vehicle. My experience working with Allen in the finance department was the best I have ever had when purchasing a vehicle. He clearly explained all of my purchase options, worked hard to secure a competitive interest rate, and ensured the signing process was fast and organized. Thank you Evan, Allen and Josh!

I have never had an issue with Mercedes of Annapolis. Great staff and service team

Scott Daniels is an excellent service advisor, a true professional who really takes care of his customers. Scott is a veteran in the service industry and I’ve had the pleasure of dealing with him at a previous luxury brand. He brings the same level of enthusiastic professional customer service and dedication to Mercedes of Annapolis. I’ve dropped in for advice and Scott never makes you feel that you are not his top priority. This service center is really fortunate to have his experience and leadership.

Took my 2023 GLC 300 in for its 40,000-mile check-up. As always, Alex Cloither greeted us with a welcoming smile and a handshake. He filled us in on the the update to come about our car. He is truly the best and an absolute pleasure to work with! He provided us with a GLE 350 loaner to use until our car was ready. We loved it! We received a video of the inspection performed on my car, and everything checked out great. MB of Annapolis always treats us well.

I had a fantastic experience purchasing my new Mercedes GLC 300 from the Mercedes-Benz of Annapolis dealership! From the moment I walked into the showroom, the level of professionalism and customer service was top-tier.The entire team especially MIA CASTLE made the process seamless, transparent, and completely stress-free. They took the time to walk me through all the incredible features of the GLC 300 and ensured I felt confident and excited leaving the lot. If you are looking for a dealership that treats you with respect and provides a true luxury buying experience, I highly recommend Annapolis Mercedes. I love my new ride!