Mercedes-Benz of Annapolis

I came here twice once earlier part of this week and today the first time I came, I was greeted by a guy, even though it was a very hot day. He offered me to test drive the car that I was looking at. I told him I will come back at the door a little research. I realize the car that I was at their lot I put in my application in the very next day Mr. Ron contact me He brought me in so that I can test drive the car and see if that’s really the car for me. I love it. I never had a salesman who took his times and show me all the features of the car. He was very polite and friendly. Thank you Mr. Ron I will be returning.

Since 2016, Alex always meets us with a smile and a handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a positive experience.

Great experience with Mia! She was helpful from the phone to the showroom and got me the car I wanted quickly! She answered all of my questions about leasing.

A very wonderful and 100% very professional experience! My Sales Representative (MIA) knows her automobiles very well from top to bottom. I found her to be very knowledgeable regarding all the car/suv capabilities.

Casey was a true professional, guiding us through the process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to future purchases and thoroughly enjoy our new car.

A wonderful buying experience. Mia Castle was extremely helpful every step in the process, from ordering our GLE to the delivery experience. She smoothed out any bumps to get us the car we wanted at a very fair price.

I was assigned to Peter after purchasing a vehicle two months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter’s customer service skills left a lot to be desired. His communication came across as snide at times, and several comments felt unnecessarily cynical and unprofessional. My vehicle was picked up through the courtesy service program, and I was provided with a loaner vehicle while my car was being diagnosed. When it was time to return the loaner, I asked about the fuel usage since I had only used a small amount of gas. In response, Peter made a comment along the lines of, “Yeah, well, that’s why we don’t really do these courtesies anymore because of the gas thing.” That remark was completely unnecessary and left a very negative impression. Customer service matters just as much as the vehicle itself, especially at a luxury dealership. Because of this experience, I will not be returning to Mercedes-Benz of Annapolis for future service.

Mia was excellent from the moment she answered the phone down til my last line of signing. I would definitely revisit her when buying another vehicle.

JD was kind and courteous. He addressed my questions without being pushy. Unfortunately I was unable to make a purchase but when I can I will look to speak with him.

Mia was fantastic to work with. Fantastic job Mia . Attentive and easy going. Would work with her again and recommend her to a friend or relatives.