Reviews
Phenomenal service starting at the door!
I drive by this dealership and its always so busy so I decided to stop in because I wasnt pleased with my car I currently had. Immediately I was greeted by a gentleman named Thomas Morales. He was very welcoming and I explained my wants and needs in a vehicle because I am very particular. He found me the perfect car, under blue book value, interior and exterior was mint condition and exactly how I described I had liked AND it had low mileage. I WAS SOLD! I have been through my fair share of dealerships I was not pleased with their customer service skills and immediately exited. Thomas had made me feel valued, I put my trust in him and was not let down. This is how salesmen are suppose to make you feel! I will definetly return because of his service alone. Thanks Thomas!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this very kind review, thank you for your business. Gary Stone General Sales Manager
Purchace of a vehicle
Worked with Frank Santino, who did a fantastic job !.... was very patient and accomidating. Cancelled the first auto i was going to purchase and there no pressure from midway auto, and specifically Frank to purchase this vehicle or any other vehicle. ,,, I did end up purchasing another vehicle, and everything went smooth. I would in closing like to thank frank, and midway auto for being so understanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this very kind review, we are very happy you decided to do you business with Midway. Gary Stone General Sales Manager
Really care for customer satisfaction
No pressure to buy. But if you choose to buy then they make sure everything is squared away so you can enjoy your purchase. I assumed prices were non negotiable but my vehicle was below the market value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. Gary Stone General Sales Manager
Excellent experience buying my Chrysler Pacifica
I had a great experience working with Joe O’Donnell. Not stressful at all. He is very trustworthy, true to his word about everything, and pointed out things I hadn’t realized. He helped me tremendously, took care of everything, and my Pacifica is beautiful. Love my car and the experience so much, we bought my son a car too! Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, we are very happy you felt that you had an excellent experience with Joe and Midway. Gary Stone General Sales Manager
Purchase
Clean and fast. Fair. No nonsense. Helpful. No bull. straight shooters. Would use again with no hesitation. Feel confident in using them in your next purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, we are happy you had a good experience at Midway. Gary Stone General Sales Manager
Good deal
Good selection of cars. Sales staff not pushy. Fair prices and Big Joe was knowledgeable regarding inventory. Cars get serviced on site. Location is convenient.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and kind review. Gary Stone General Sales Manager
Simple and Quick
Thank you Frank Henry (the one without the mustache) For not pressuring us in our car buying experience. We had done a lot of homework and found the car we wanted to get. They also got me the best financing rate possible. And all I had to do was come pick up the car...it was a great experience. Also thank you Tom for answering all the questions I had...you were very knowledgeable...Thanks again, Bruce
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, we appreciate your business. Gary Stone General Sales Manager
Smooth and seamless car buying process
“Big” Joe’s presence is larger than life as his name would suggest, though arguably this has more to do with his personality than anything else. He is about as up-front and to-the-point as anyone I’ve ever met, a trait which is both desirable and rare when you think of a car salesman. His no-BS attitude is matched by his commitment to make his customers’ car buying experience easy and fast. While I may have pushed back initially and looked around elsewhere, I ended up back at Midway, where the prices and service were unmatched by other dealerships that I visited. Further, coming from the stressful situation of a totaled car and a recent accident, they made me feel comfortable the whole way through, even offering for me to try the car overnight if it would increase my confidence in the vehicle. I would highly recommend Midway Automotive to anyone looking for their next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this awesome review! We are very happy you had a smooth and seamless car buying experience. Gary Stone General Sales Manager
Awesome
Very happy with our purchase. Joe “Big Joe” was great! Very honest, funny and personable. He didn’t make us feel pressured at any point. i would definitely recommend Midway Auto for future auto sales!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for review, enjoy your new car. Gary Stone General Sales Manager
Needed a car in a rush
I was looking around for a car after a car accident where another driver totaled my car. I was in a rush to get a car because of this. After going to a few other places without any luck, Joe helped us get into my perfect car. He was very helpful and worked with us to make sure we were comfortable with what we were getting. I got a 2018 Kia Optima for a very good price. The only problems I had was after buying, there were issues with follow up paperwork. After I went back to them they fixed everything up and made it right though! Overall I am very happy with my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and kind words. Gary Stone General Sales Manager
