Malloy Ford Charlottesville

Tj was a sweetheart friendly very helpful and I got my bronco love it thanks tj your the bomb

My 2014 Mustang with 19,500 miles was diagnosed by Malloy Ford of Charlottesville, VA with a bad clutch and pressure plate. The car sat in service for two months waiting for clutch parts. I had to initiate all calls and chase down the service people to get any kind of status. Gave up on Malloy Ford and just came in to pick up car as is. It ended up that a brake/clutch fluid change corrected the clutch issue and prevented a $3200 replacement. Don’t know if Malloy Ford is dishonest or just inattentive. Either way I will never again set foot in Malloy Ford. I was going to sell the 2014 Mustang and buy a new 2025 GT Mustang but don’t want to run a new car all the way to the Richmond Ford dealer for factory service. This experience soured me on Ford and won’t ever be back.

Good experience. Young sales professional named Hosain was very nice very helpful. Finance dude was archetypal used car guy--loud kind of obnoxious. Got good deal on low mile Edge. Very nice car. Offered me $4k for my F150. Sold it myself week later for $8.5k. That was kind of offensive that they only offered me a low ball offer.

i purchased a 2015 ford mustang from malloy ford of Charlottesville. they shipped the car down from Alexandria for me. upon seeing the car i saw the tires were low on tread. 3/32s on the outer shoulder and 4/32s on the inner shoulders of both front tires. Eric was the sales manager at the time. he offered to sell me two tires before i even signed the paper work. not via the sales dept paying for it via a we owe, but me the customer pay for it. the DOT number on the tires indicated theyre from 2015 and rolled off the assembly line with the car. after showing the photos to Eric on how dry rotted they were he finally replaced them. but like Billy mays said but wait theres more! the passenger seat was so loose the whole assembly could be shaken by hand. low and behold the seat bolts were finger loose. brought it up to eric and he got that fixed as well. this is where it gets great. the car had a sticker on the window for 2 months up north that advertised the car as having heated seats. when i went to replace the seat cover because malloy hired someone who over sprayed on my seat belt buckles and left my seats loose. i noticed the seat covers came up as black. but the seats are a milled pebble color... the car came with recaros (all black leather) yet somehow theyre advertising this car with heated seats. their fall back is another company makes the window stickers for them. and that they never advertised it with those options in cville. that stickers fine print apparently covers omissions from that sheet.... omissions would info withheld not falsely advertised. hence the definition of the word.... when a company needs to fall back on the fine print cause their sales model is that of Mathilda's father from the movies then you know something's wrong mistakes happen in any industry/business but this many in a row aren't mistakes. they are lack of integrity and work ethic. And when I come to a dealer to get copies of my paper work I shouldn’t be met with so much hostility for asking to get copy’s. Of paperwork they’re required to give me if I ask. And keep on file for 5 years. I asked for two papers and had a sales manager attempting to explain omissions to me. I didn’t even ask to speak to him. I asked for two papers and had to hear bs about how I lost them. I could lose those papers every week and they still have to keep them on file

Well my 2018 Ford Focus broke down, found out that it was the motor, I had it towed into the dealership, they said it was something inside the motor, so a new motor is needed, this was two weeks ago, the guy told me that it would be ready by the end of the second week, needless to say it’s not! I asked for a rental several times, no one could give me a solid answer, so I called for the 3nd time about a time for repair an rental, I spoke to a service manager an two weeks later they agreed to give me a rental. I still don’t know when my car will be ready. Thank goodness I still have warranty on the repair ! But who knows when I will have my car back, I appreciate the manager giving me a rental an all but it’s not my car, am just going to see how long this process will take. If I ever get another car after this one is paid off a Ford will not be in the equation that’s for sure…..

Do not expect this dealership to honor a warranty issue for auto defect or value loyal purchases over the years. This is 4th or 5th vehicle "new" purchased through them. They hop and skip all around warranty in every way and the service manager Glenn is a joke and will pass you off to his arrogant service advisor Paul who thinks he knows everything about vehicles. They assume you know nothing about vehicles and try to tell you the stupidest crap they can pack in a sentence. So long story short they are the only ones who service my vehicle at all and the last to touch it as I purchased a maintenance plan through them. So going up the highway my front end starts vibrating and shaking in the steering and I hear a noise and before I can attempt to stop traffic behind me and in front the front end drops and the wheel on the front passenger side comes completely off the vehicle as the vehicle front end drops to the ground. The brakes completely fail along with collision assist and a hill assist failure. I had to run the truck into a ditched embankment to stop the truck, luckily no injury or real harsh body damage or any other vehicles involved. Of course all the wheel studs are gone upon inspection. So I called the normal lines and talked to Malloy and they had me call A1 towing to tow out to them and they would call me after they looked it over that when it got there. I heard nothing from them so called the next day and talked with service manager for two days, they never call to update you. Then upon calling again I got the arrogant service advisor who said he was dealing with it now and his manager was not involved and I couldn't be transferred to him. His story was that someone must be out to get me and loosened up my lug nuts. He also said the brakes fail if the wheel comes off, so that is all normal. I told him that was the dumbest thing I have ever heard and I have been around vehicles my entire life and that no one was out to get me. He had an arrogant know it all rude attitude from A-Z. They told me I need to file with insurance. They gave me a what they claim to be a rough estimate of almost $4300 and said some parts will need paint. Funny that all the parts are mechanical (Ball joint, control arm, hub assembly, rotor, caliper, steering knuckle, backing plate, wheel, 2 tires, 6 lug nuts, 2 ball joint nuts, 4 hub bolts, axle nut) so what needs paint?..Also strange that I need a ball joint the part that will fail and cause a wheel to pivot and fold. I have loyally purchased vehicles from here over the years and honestly the sales department is great. The service department as a whole is horrible and dishonest and an absolute joke. After this I will never purchase a vehicle from here again or let them maintenance my vehicle in any way. I have reached out to Ford Headquarters, my insurance, and will probably be talking with an attorney. Of course Ford headquarters is useless well we really have to go with what dealership says. Never mind the track record of them hiring non experienced mechanics and anybody who holds a certification saying they passed a test that says they can work on vehicles. Have heard horror stories about this, but my first experience with it. Well other then my truck calling for full synthetic oil and they just use a blend and bill ford for the full package. Truck is still under the bumper to bumper warranty and I even brought the extended warranty which will obviously be useless and a waste of money with this group. Beware of where you deal with and their false claims. Like I said the sales department has always been great but the service group is making a mockery of this place

truck f450 broke down ,they got me in and repairs were done . very friendly and very prof. gary bachelor , we made it back home in hollister fl.

First time buying a Ford F-150. Loves the experience, the entire staff made the experience seamless. Excited to have my vehicle serviced with them in the future.

Went in on 12/7 to get my truck appraised after waiting for over an hour truck was driven but no appraisal was done. Made another appointment for 12/11 at 1pm to get the appraisal finished. Test drove two trucks decided on a 2020 F150. During the process of working out the deal the first sheet they showed me had the price of the truck minus trade appraisal, dealer incentives and rebates plus regular fees/taxes. After I gave them my payoff they brought back and updated sheet which was missing the dealer incentives. My guess is they left it off cause my payoff was less than the appraisal. It took me 30 minutes with the salesman going back and forth for them to admit that they left it off. I signed all of the paperwork that night and picked up the truck the next night. I had to pay the 12/24 loan payment on the truck I traded in for some reason they couldn't send in payoff. They finally sent in payment overnight on 1/6. My bank paid off loan and said it will take a week for me to get the difference. I am out $100 on finance charges since it took Malloy Ford 26 days to send in payoff. I highly recommend going to a different dealership since this place is a stealership or add 30 days of interest to the payoff

I had an appointment scheduled early in the morning to mitigate a safety issue/ recall. My car was there the entire day before they called to tell me they did no repairs and to come and get it. I go to pick up my still-broken car and end up waiting at the dealership another hour and a half. They couldn't even give me a simple trade in value- something I requested when I dropped off the vehicle in the morning. It was extremely frustrating. I don't know whether to hold the brand or the franchise accountable so would play it safe and avoid them both.