Malloy Ford Charlottesville

I called about a Ford bronco for my daughter ended up talking to Emile we discussed about a bronco that fell through, but it wasn’t their fault got directed to a different bronco for about the same price. The salesman did a great job. He was not pushy. He made sure we were getting what we wanted not what he wanted to sell walk me and my daughter through everything. He did an amazing job to the point. I’m not a big Ford fan, but if I could deal with him all the time I would think about putting myself in a Ford so I give them a great big thanks my daughter is happy with her purchase. She loves the one that he helped her pick out.

As someone in my 60s and now retired, I had done considerable research with a friend before beginning my vehicle search. Malloy Ford did not have the exact type of vehicle I ultimately wanted, so I purchased a different vehicle in Northern Virginia. However, I want to recognize Emile for the excellent way he treated me. He listened carefully, answered my questions honestly, and never pressured or misled me simply to make a sale. I felt comfortable, respected, and able to make my own informed decision. Emile earned my trust, and I would confidently recommend that anyone - retirees, families, business owners, or first-time buyers - ask for Emile at Malloy Ford of Charlottesville. He is trustworthy and genuinely puts the customer’s interests first.

My experience was great, given the situation. Ford (the corporation) had a few issues with their new Bronco. It needed moderate servicing, per Technical Service bulletins, to replace faulty parts. Luckily, I got one of the best service reps at the place and he took care of us. We were covered under factory warranty, the parts were replaced, and vehicle is like new again. Late last year, I did try the Ford up the mountain (you know which), and was ghosted, so I am thankful that Malloy came through with this one.

Brought a Ford Escape in for inspection,23,000 miles,was told it needed $3400. of work to pass,asked them to show me,couldn't go back in service bay,liability, brought it elsewhere, had work done for a third of what they said,also,some of the work didn't need to be done,this is the second time same thing happened

I am not sure what all the negative reviews are about. I bought my second vehicle from them this year for a reason. They were reasonable about price the first time and the second time, they were easy to work with and the transactions were quick both times, they were not pushy about sales in the finance office both times, the salesman (John Lucas), sales managers, and even the GM were transparent, knowledgeable, and easy to work with. The first vehicle I got was a new vehicle and I had a vehicle to trade in. Everything went great. A few days after I bought the vehicle and was washing it, I noticed what I thought was a paint flaw on the roof of my truck. I contacted them and they promised to get it taken care of. Their detailer gave it a light go (staying within his means and making sure h didn't mess up the paint) but made no progress. Then they put me in contact with their paint/body professional. Weeks later, when I finally had the time, that gentleman took care of the paint issue which turned out to be some adhesive residue left over from the protection Ford used during shipping. They held true to their word and it went easier/better than anything I have ever experienced with a dealer in my life. I am not sure what is going on with all the negative reviews. Honestly, I think they may be some people who had bad experiences for whatever reason along with others trolling the dealership. I did not have a moment I would even consider average with them. Every experience I have had with them has been great! Buy with confidence in my opinion. I highly recommend John Lucas at Malloy Ford for both new and used vehicles. We bought one new and one used through him and it was a great experience.

Tj was a sweetheart friendly very helpful and I got my bronco love it thanks tj your the bomb

I contacted Malloy Ford via their website about a new Ford. Their published price and discount were very competitive. Unfortunately, the salesperson that contacted me confirmed that the price was a bit misleading. They told me that all cars on the lot have RESISTALL (mop and glow garbage) applied to them at a cost of $1395. Very disappointing! There is no mention of this mandatory add on anywhere on the website. Malloy Ford wasted my time and their time. I'm rating the dealership 1 star and the salesperson that I talked to 3 stars - I don't know where the deception lies but I will give the person the benefit of the doubt and assume they told me the truth about the dealership policy.

My 2014 Mustang with 19,500 miles was diagnosed by Malloy Ford of Charlottesville, VA with a bad clutch and pressure plate. The car sat in service for two months waiting for clutch parts. I had to initiate all calls and chase down the service people to get any kind of status. Gave up on Malloy Ford and just came in to pick up car as is. It ended up that a brake/clutch fluid change corrected the clutch issue and prevented a $3200 replacement. Don’t know if Malloy Ford is dishonest or just inattentive. Either way I will never again set foot in Malloy Ford. I was going to sell the 2014 Mustang and buy a new 2025 GT Mustang but don’t want to run a new car all the way to the Richmond Ford dealer for factory service. This experience soured me on Ford and won’t ever be back.

Malloy Service diagnosed my 2007 Mustang with a bad PCM and wanted $2,200 to replace it. I sent the PCM toa diagnostic shop in Herndon and was told that it was good. I took the car to a local shop and they replaced two relays. Malloy Service is a ripoff.

A few months back I took my car to MALLOY FORD for a recall and to fix my back up camera which was under warranty. When I got the car back they told me my brakes wouldn’t pass inspection and they could do them for $1600. I balked at that. They then said they could work on the two that needed it for $400 something each. I told them I would talk to my mechanic. I went to Charlottesville Tire & Auot. He just rolled his eyes and said I probably don’t need them and they offer a package deal for $400 something. Today I had my annual inspection. They said I only need front brake pads. So inspection, oil change and both brake pads cost $371. I never hear good stories at Malloy. Something to remember.