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Crown Acura Richmond

(1,047 reviews)
Visit Crown Acura Richmond
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2021 consumer dealer award
New (888) 266-5994 (888) 266-5994
Used (888) 263-8201 (888) 263-8201
Service (888) 269-2320 (888) 269-2320

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura Richmond from DealerRater.

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Always friendly, courteous, and prompt.

Always friendly, courteous, and prompt. It does not take long, and the service is quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and excellent sales team.

Excellent service and excellent sales team. Will recommend them when needed. Great selection of used cars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mike did a great job!

Mike did a great job!! Punctual, Answered all my questions and very courteous!! Always a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is very easy to work with and they

The service department is very easy to work with and they always update you on the status of your car. A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Willie in the service department is awesome!

Willie in the service department is awesome! Always has a smile on his face and is very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was friendly and helpful answering my questions

Everyone was friendly and helpful answering my questions and giving thoughtful feedback. That would include everyone I spoke with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Crown Acura is always ready to help me with maintenance

Crown Acura is always ready to help me with maintenance of my vehicle. They are great communicators and provide accurate estimates of both cost and time required.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Chris at Crown was extremely helpful during my visit.

Chris at Crown was extremely helpful during my visit. He was attentive and friendly! All the staff members were. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I bought my MDX from Crown Acura and they did an

I bought my MDX from Crown Acura and they did an outstanding job through the sale process. I have 45K miles on the car now and they have done all of the service, which has also gone very well. I appreciate all that Alton in the service department does for me too. I give the dealership the highest of ratings!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is my "GO TO" dealership because of the friendly

This is my "GO TO" dealership because of the friendly atmosphere and the wonderful people who work there. They have been upfront with me on my recent car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.