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Crown Acura Richmond

(1,047 reviews)
Visit Crown Acura Richmond
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2021 consumer dealer award
New (888) 266-5994 (888) 266-5994
Used (888) 263-8201 (888) 263-8201
Service (888) 269-2320 (888) 269-2320

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura Richmond from DealerRater.

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Prompt, helpful service.

Prompt, helpful service. Chris was friendly and knowledgeable . I am very satisfied with my experience with Crown Acura!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!

Great service! Attention to detail , kind and courteous. The service staff was very helpful knowledgeable and informative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

David was great in helping us purchase our Acura.

David was great in helping us purchase our Acura. He was very knowlegable about the car. It was a pleasure meeting Anthony, Matt and Kevin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The atmosphere is nice.

The atmosphere is nice. The service coordinator was kind and informative. Vehicle is running 🎽 great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have always received good service on my vehicle in the

I have always received good service on my vehicle in the service department greatly appreciated 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The great service.

The great service.Assistant so professional ,answering for all questions,do everything quick and nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service dept is what keeps me coming back to Crown

The service dept is what keeps me coming back to Crown Acura. Chris Arnold is top notch as well as his team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Each tie i visit for service my experience is awesome my

Each tie i visit for service my experience is awesome my service provider Willie is the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jarret and Wesley were great!

Jarret and Wesley were great!! They were very concerned with ensuring the vehicle I was getting was right for me and that the financial aspects were well explained and beneficial to me. Thank you guys!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service.

Great service. Great customer service. Keeps customer up to date on maintenance. My service rep Alton is a wonderful young man

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.