Crown Acura Richmond

The service is carried out competantly and quickly. The employees are helpful and curteous, never leaving one waiting.

Will Alford has never failed me. He always bent over backwards to ensure quality service. He even went as far as giving me advice on choosing my next vehicle when I toldchim I wasn't sure what to get next. He is a keeper. Thanks to the mechanics. This makes a big difference when you will be soon in the market for a new vehicle.

Best and most professional dealership I've ever worked with. Darrell had everything ready for us to sign when we got to the dealership and Mr Kevin Johnson worked diligently to complete all the additional paperwork. Everything ran smoothly.

Everything is always done on time and correctly! Service people are friendly and helpful. I trust them.

I have nothing but good things to say about this dealership’s service dept. They are a fantastic group of people and I am always confident that they repaired or serviced my vehicle with excellence.

I have a natural suspicion of automobile dealerships and have avoided them my entire life. Recently, I purchased a 2020 Subaru BRZ at Crown Acura. I was completely surprised! I worked with salesman, Jamel Chatman. He turned out to be gracious, fair, and entirely attentive throughout the transaction. Should you be looking for a new or used car, I'd highly suggest you contact him! In addition, General Manager, Matt Perry, was equally fair and honest throughout the process. Both men have been attentive and available at all times to address my questions and concerns. I'm very happy with my purchase! So, before you give up on dealerships, try working with Crown Acura. Dr. Eric Pappas

All the staff was very helpful and well informed. Purchased our last 3 cars from them

My experience at Crown Acura was exceptional, truly a 10/10. As a first-time car buyer, I was impressed by the professionalism and warmth of the staff. They made me feel like a valued customer, treating me with the utmost care and respect. I had complete trust in their expertise and competence throughout the entire process. Moving forward, Crown Acura will be my dealership of choice for all future vehicle purchases.

Came in because my car was leaking something and didn't know what it was . Service Tech Mike came back and said my oil filter was loose and they had tighten it and tired to clean the oil up the best they could. Problem is I only get my oil change at the dealership so this issue had to happen with the last mechanic. I hope this mistake didn't mess anything up.

I appreciate Will, he is patient and takes the time to explain what’s happening with each service I get. OUTSTANDING!