Reviews
I recently purchased a 2024 Nissan Altima from Ed
I recently purchased a 2024 Nissan Altima from Ed Cushing. This is the third vehicle I’ve purchased from Ed. Ed is great to deal with. He makes the process very comfortable. He is very laid back and patient. Also, a great sense of humor. He cares that you get the best vehicle for yourself. It was worth the 45 minute ride to Mendon. I highly recommend Ed and Imperial.
I recently purchased a 2024 Nissan Altima from Ed
I recently purchased a 2024 Nissan Altima from Ed Cushing. This is the third vehicle I’ve purchased from Ed. Ed is great to deal with. He makes the process very comfortable. He is very laid back and patient. Also, a great sense of humor. He cares that you get the best vehicle for yourself. It was worth the 45 minute ride to Mendon. I highly recommend Ed and Imperial.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a 2024 Jeep Wrangler.
Purchased a 2024 Jeep Wrangler. It was time to get a newer car with test driving of my top 3 cars I was able to pick the right one! With the help of Ed it was a smooth transition from my old car as he helped with the technology and keyless startup to help us pick the right car! Plus the music playing on Saturday was our taste of Rock music!
Purchased a 2024 Jeep Wrangler.
Purchased a 2024 Jeep Wrangler. It was time to get a newer car with test driving of my top 3 cars I was able to pick the right one! With the help of Ed it was a smooth transition from my old car as he helped with the technology and keyless startup to help us pick the right car! Plus the music playing on Saturday was our taste of Rock music!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Smooth and seamless process.
Smooth and seamless process. Our Salesman Ed was excellent!! No Pressure and very helpful. Great Follow through.
Smooth and seamless process.
Smooth and seamless process. Our Salesman Ed was excellent!! No Pressure and very helpful. Great Follow through.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My wife and I just so happened to stop in just to look at
My wife and I just so happened to stop in just to look at vehicles. We saw a few that we liked and we ended up working with Ed Cushing. Immediately I felt comfortable with Ed being in sales myself. Ultimately, the decision to buy the vehicle was ours to make and we were glad that Ed was part of it. I will definitely use Imperial and Ed if I need a vehicle.
My wife and I just so happened to stop in just to look at
My wife and I just so happened to stop in just to look at vehicles. We saw a few that we liked and we ended up working with Ed Cushing. Immediately I felt comfortable with Ed being in sales myself. Ultimately, the decision to buy the vehicle was ours to make and we were glad that Ed was part of it. I will definitely use Imperial and Ed if I need a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My complements to Ali Kehail.
My complements to Ali Kehail. I had what I had in mind when I stopped to see what he had in stock and set me up with some choices. I got just what I wanted, and his service work is great. I have been purchasing Ford products for over 50 years and have purchased most threw IMPERIAL FORD. I would highly recommend this dealership. Thank You again Mr. Ali Kehail Arthur Brown, Cumberland, RI
My complements to Ali Kehail.
My complements to Ali Kehail. I had what I had in mind when I stopped to see what he had in stock and set me up with some choices. I got just what I wanted, and his service work is great. I have been purchasing Ford products for over 50 years and have purchased most threw IMPERIAL FORD. I would highly recommend this dealership. Thank You again Mr. Ali Kehail Arthur Brown, Cumberland, RI
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible dealership and used cars all around!
Horrible dealership and used cars all around! Bought a car, had issues, they did not want to fix said issues even being under warranty! Car has since gone back I took my money and ran. Do not be fooled by this dealership!
Horrible dealership and used cars all around!
Horrible dealership and used cars all around! Bought a car, had issues, they did not want to fix said issues even being under warranty! Car has since gone back I took my money and ran. Do not be fooled by this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a 2020 Jeep Wrangler at the end of July 2025
Purchased a 2020 Jeep Wrangler at the end of July 2025 had to return it a week later due to electrical issues.Thats what the service manager at Jeep said also there was a code the vehicle threw and they didn’t want to replace the part the code was giving.Now mid August the jeep is for sale again so BUYERS BEWARE its Blue
Purchased a 2020 Jeep Wrangler at the end of July 2025
Purchased a 2020 Jeep Wrangler at the end of July 2025 had to return it a week later due to electrical issues.Thats what the service manager at Jeep said also there was a code the vehicle threw and they didn’t want to replace the part the code was giving.Now mid August the jeep is for sale again so BUYERS BEWARE its Blue
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service.
Great customer service. Easy to work with. I would buy from them again. Great overall experience
Great customer service.
Great customer service. Easy to work with. I would buy from them again. Great overall experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Call to inquire about a 2022 Ford F150 listed on their
Call to inquire about a 2022 Ford F150 listed on their website and several others for $41,977. When I call and spoke to a sales rep a little later comes back with a price of $44,977 saying it was posted wrong however, spoke to management and would honor the original price. I then proceed to move forward with purchase and she said sales manager would call me which does not happen. After me having to call 3 more time and message sales rep. I speak with Eberson (sales manager) who tells me they can't do anything on price and it would be $44,977 plus the applicable dealer fees, not willing to compromise at all. This is an extremely bad business practice and disheartening for such a large dealership which has Ford and Toyota.
Call to inquire about a 2022 Ford F150 listed on their
Call to inquire about a 2022 Ford F150 listed on their website and several others for $41,977. When I call and spoke to a sales rep a little later comes back with a price of $44,977 saying it was posted wrong however, spoke to management and would honor the original price. I then proceed to move forward with purchase and she said sales manager would call me which does not happen. After me having to call 3 more time and message sales rep. I speak with Eberson (sales manager) who tells me they can't do anything on price and it would be $44,977 plus the applicable dealer fees, not willing to compromise at all. This is an extremely bad business practice and disheartening for such a large dealership which has Ford and Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very friendly helpful they have a great selection of
Very friendly helpful they have a great selection of vehicles and are very knowledgeable especially Ali
Very friendly helpful they have a great selection of
Very friendly helpful they have a great selection of vehicles and are very knowledgeable especially Ali
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
