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Imperial Ford

(1,456 reviews)
Visit Imperial Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 7 awards
2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (508) 286-6870 (508) 286-6870
Used (508) 286-6949 (508) 286-6949
Service (508) 286-6946 (508) 286-6946

Inventory

See all 478 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2023.
At Imperial we have over 52 acres of new and pre-owned vehicles for you to choose from! Stop and and join us for a shopping experience like no other! Along with our outstanding inventory we also offer a fun comfortable showroom for your whole family to enjoy! Plus stop in to our on site diner for a great meal! We look forward to meeting you!
52 Acres of New and Pre-Owned Cars! Drive a Little to Save a Lot in the Little Town of Mendon!

Service center

Phone number (508) 286-6946

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Ford from DealerRater.

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Dean was fantastic to work with from start to finish.

Dean was fantastic to work with from start to finish. He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept me informed throughout the process, and made sure I was comfortable every step of the way. This was one of the best dealership experiences I’ve had, and it was thanks to Dean.

Dean was fantastic to work with from start to finish.

Dean was fantastic to work with from start to finish. He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept me informed throughout the process, and made sure I was comfortable every step of the way. This was one of the best dealership experiences I’ve had, and it was thanks to Dean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I had a great experience working with Dean at the

I had a great experience working with Dean at the dealership. He was knowledgeable, patient, and never made me feel pressured. Dean took the time to answer all my questions and made the entire car-buying process smooth and stress-free. I would absolutely recommend asking for Dean if you’re in the market for a vehicle.

I had a great experience working with Dean at the

I had a great experience working with Dean at the dealership. He was knowledgeable, patient, and never made me feel pressured. Dean took the time to answer all my questions and made the entire car-buying process smooth and stress-free. I would absolutely recommend asking for Dean if you’re in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Dean Childs was very knowledgeable about the trucks we

Dean Childs was very knowledgeable about the trucks we were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision.

Dean Childs was very knowledgeable about the trucks we

Dean Childs was very knowledgeable about the trucks we were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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From the moment I walked onto the lot, Dean Childs was

From the moment I walked onto the lot, Dean Childs was professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found the perfect truck that fit my budget. The entire process was seamless and transparent. Dean went above and beyond to ensure the vehicle was in pristine condition and even took the time to walk me through every feature before I drove off. If you’re looking for a stress-free car-buying experience with someone who truly cares about their customers, go see Dean Childs. Five stars all the way!"

From the moment I walked onto the lot, Dean Childs was

From the moment I walked onto the lot, Dean Childs was professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found the perfect truck that fit my budget. The entire process was seamless and transparent. Dean went above and beyond to ensure the vehicle was in pristine condition and even took the time to walk me through every feature before I drove off. If you’re looking for a stress-free car-buying experience with someone who truly cares about their customers, go see Dean Childs. Five stars all the way!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I really like the truck but the salesman was rude and

I really like the truck but the salesman was rude and appeared to care less about anything but his commission. There is a reason why people dread buying a car. I bought a nice truck because it's a Ford but I feel that I overpaid and the salesman didn't even take the time to go over the truck with me. "You had a Ford already. It's just a newer model." Unfortunately, the salesman and their approach really impact your perception of the process of buying a new car.

I really like the truck but the salesman was rude and

I really like the truck but the salesman was rude and appeared to care less about anything but his commission. There is a reason why people dread buying a car. I bought a nice truck because it's a Ford but I feel that I overpaid and the salesman didn't even take the time to go over the truck with me. "You had a Ford already. It's just a newer model." Unfortunately, the salesman and their approach really impact your perception of the process of buying a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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This is the second time I bought a vehicle from imperial

This is the second time I bought a vehicle from imperial Ford. Morgan was professional and courteous . Morgan worked around my schedule and was upfront with everything. Morgan was awesome to work with

This is the second time I bought a vehicle from imperial

This is the second time I bought a vehicle from imperial Ford. Morgan was professional and courteous . Morgan worked around my schedule and was upfront with everything. Morgan was awesome to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

But i am still waiting for a check from imperial ford for my inspection sticker its been awhile

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My Wife and I would like to say thank you to Edward

My Wife and I would like to say thank you to Edward Cushing, he was very helpful and informative. We felt that he took his time to answer all our questions needed to make our decision on purchasing a car with Imperial Ford. Even after purchasing the car and leaving. Whenever we had a question or concern he got right back with us and help solve our problem. Our experience in the past with car dealerships is as soon as you buy the car you can never get a hold of the salesman, never mind have them get right back to you like Ed did for us. Thanks you again Rick

My Wife and I would like to say thank you to Edward

My Wife and I would like to say thank you to Edward Cushing, he was very helpful and informative. We felt that he took his time to answer all our questions needed to make our decision on purchasing a car with Imperial Ford. Even after purchasing the car and leaving. Whenever we had a question or concern he got right back with us and help solve our problem. Our experience in the past with car dealerships is as soon as you buy the car you can never get a hold of the salesman, never mind have them get right back to you like Ed did for us. Thanks you again Rick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

You have my permission to print my review. Rick Brigham

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I went in for a quick oil change, I didn't have an

I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service.

I went in for a quick oil change, I didn't have an

I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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BLUE COLLAR WORKERS look no further!

BLUE COLLAR WORKERS look no further! I had an outstanding experience purchasing my brand-new Ford F-150 King Ranch from Imperial Ford. Dave Cross, my sales consultant, made the entire process smooth, stress-free, and genuinely enjoyable. His product knowledge, professionalism, and friendly approach made it easy to feel confident in my purchase. Dave took the time to answer every question and ensured I got exactly what I was looking for. I couldn’t be happier with the truck or the service—highly recommend both Dave Cross and Imperial Ford!

BLUE COLLAR WORKERS look no further!

BLUE COLLAR WORKERS look no further! I had an outstanding experience purchasing my brand-new Ford F-150 King Ranch from Imperial Ford. Dave Cross, my sales consultant, made the entire process smooth, stress-free, and genuinely enjoyable. His product knowledge, professionalism, and friendly approach made it easy to feel confident in my purchase. Dave took the time to answer every question and ensured I got exactly what I was looking for. I couldn’t be happier with the truck or the service—highly recommend both Dave Cross and Imperial Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Two outstanding employees Ali legal and Donnie Hanscom

Two outstanding employees Ali legal and Donnie Hanscom from service Been a customer 20 years. Repeat customer for both Outstanding peole

Two outstanding employees Ali legal and Donnie Hanscom

Two outstanding employees Ali legal and Donnie Hanscom from service Been a customer 20 years. Repeat customer for both Outstanding peole

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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