Imperial Ford

Lowest moral standards I've ever witnessed, and unfortunately that truly sums it up. So... brand new car. Within a couple weeks the interior cloth started popping up along rear window, and their response was simply ... "Oh, we don't fix that". Next..The manual transmission, shifter would pop out of reverse quite often, they said it was the way I was handling it... that's all the attention they chose to give to that problem.. please note, I've been driving a stick for 30 years prior at that time. Next, The touch screen stop functioning within the first year, and there even was a recall on the electronic asst to replace the PCB etc, but once again blown off by Service with a reply of, "Oh . that's not how we understand that recall". I couldn't find another dealership's service dept that would service my car, because of where I bought it. Not because I didn't by from their dealership mind you, only because of the one in particular I did purchase from, specifically Imperial in Mendon, MA First review I've ever written right here. Folks should know how this played out. I'm hard pressed to believe my interactions were unique, the mere ease of how the pushback to my inquiries immediately flowed off their tongue as a natural response was impressive. I simply walked out all three times, didn't argue etc. but... Only because it was so obvious that was just the way they did business. I will never understand how anyone can feel good about work everyday single day and just not care to that level. I hope this was found useful, I do not enjoy speaking poorly of anyone, but bad behavior to this level, take it for it's worth I suppose.

I purchased my car a few weeks ago from Imperial Ford, and I am extremely happy with both my vehicle and the service I received. The customer service was outstanding—very kind, caring, and professional. All of my questions were answered, and my concerns were addressed with patience and care. I truly appreciated the guidance I received throughout the entire process. I highly recommend Imperial Ford.

Our sales advisor, Ali, is a true professional. He provided us with a clear path to keep within our financial means. Even doing our research ahead of time online, Ali reviewed the new arrivals to make sure we did not miss any choices. Moving from the Sales Dept to the Business office, Nic explained the costs and optional packages in detail. There were no questions unanswered. Anyone looking to begin with a smooth, enjoyable sales experience with an advisor who listens, ask for Ali. We left with a car AND a smile.

Dean Childs was very knowledgeable about the trucks we were looking at- He was very honest, which in the car business is rare, definitely helped us make the right decision.

From the moment I walked onto the lot, Dean Childs was professional, knowledgeable, and—most importantly—completely low-pressure. He took the time to understand exactly what I was looking for and found the perfect truck that fit my budget. The entire process was seamless and transparent. Dean went above and beyond to ensure the vehicle was in pristine condition and even took the time to walk me through every feature before I drove off. If you’re looking for a stress-free car-buying experience with someone who truly cares about their customers, go see Dean Childs. Five stars all the way!"

Dean was fantastic to work with from start to finish. He was honest, professional, and genuinely focused on helping me find the right vehicle—not just making a sale. He explained everything clearly, kept me informed throughout the process, and made sure I was comfortable every step of the way. This was one of the best dealership experiences I’ve had, and it was thanks to Dean.

I really like the truck but the salesman was rude and appeared to care less about anything but his commission. There is a reason why people dread buying a car. I bought a nice truck because it's a Ford but I feel that I overpaid and the salesman didn't even take the time to go over the truck with me. "You had a Ford already. It's just a newer model." Unfortunately, the salesman and their approach really impact your perception of the process of buying a new car.

This is the second time I bought a vehicle from imperial Ford. Morgan was professional and courteous . Morgan worked around my schedule and was upfront with everything. Morgan was awesome to work with

My Wife and I would like to say thank you to Edward Cushing, he was very helpful and informative. We felt that he took his time to answer all our questions needed to make our decision on purchasing a car with Imperial Ford. Even after purchasing the car and leaving. Whenever we had a question or concern he got right back with us and help solve our problem. Our experience in the past with car dealerships is as soon as you buy the car you can never get a hold of the salesman, never mind have them get right back to you like Ed did for us. Thanks you again Rick

I went in for a quick oil change, I didn't have an appointment. the service advisor Don took me right in and got me done quickly. Thank you Don for the great service.