Imperial Ford

I always deal with Ali Kehail to help me find a vehicle. I truly appreciate his dedication and excellent customer service.

Horrible experience with what should have been a simple recall repair on my Ford Escape. Called and scheduled the appointment many weeks in advance and was told it was a one day repair and could be picked up at the end of the day it was dropped off on. I drop off the car for the repair on the scheduled day and get a call at the end of the day that the car would not be ready because they had to order the part. WHY would you not order the part in advance when you know exactly what the repair is (it is a recall, so a known issue and repair) and you knew this when you scheduled with me many weeks prior?? Well - because “if I no-showed to the appointment, then they would be out the 1000$ that is cost to order the part, so they couldn’t order it til I came in anyway.” So I was directly lied to about the repair taking only one day, as this was always their plan! I am then told it will take another 3-5 days for the needed part to deliver. I opted to leave the car there rather than make the 40 minute drive there and back once again the following week. I call again about a week later to see what was going on because no one had contacted me with an update, and am told it will be done by the end of the day tomorrow. Great. I call the next day - no, it will not be done, as they need to order an ADDITIONAL PART for it that won’t be in for another two weeks at the earliest. Are you JOKING? At this point I demanded my car be returned to me. Now here we are, another week and a half later, and the dealership has yet to contact me about the part, finishing the repair, or any sort of estimated date for the service. I will not be going here again after having wasted essentially a month of my time on this. If you value your time and want a dealership that actually does what they are supposed to and can communicate with you - go somewhere else.

I contacted the dealership about a truck they had advertised, asking if it was still available. Adam a sales manager told me that it was and asked if I had a trade. I provided the VIN for my trade and he gave me an awesome trade in value. My wife and I then drove over an hour to the dealership. Once there we were met in the lot by Ed a salesman. Ed had the truck I called about parked out front. After a brief conversation my wife and I took the truck for a ride. When we got back and talked numbers we came to an agreement and we purchased the truck with no hassles. This made our purchase a pleasant one. I would recommend this dealership to anyone looking to buy a vehicle. Ed and Adam are great people. Both are kind and friendly and very knowledgeable.

Donny in the service department is always a pleasure to work with! He’s friendly, professional, and always makes sure my car gets in when I need it. The valet service is also fantastic-so convenient , and the gentleman who picks up and returns my car is always courteous and kind. Great customer service all around. Thank you, Donny and the Imperial Ford teamm!

We worked with Ed who was amazing! Smooth and quick process, we never felt pressured. We were in and out with a test drive and purchase in 2 hours! We will always work with Ed at Imperial moving forward!

I was looking for new vehicle. I knew exactly make/model/packages I wanted I found Imperial Ford while searching online which they had one listed. For this visit I came in prepared, knowing trade in value on my 2024 and anything else I could think of. They ended up matching everything without me telling them my secrets. I left with the vehicle feeling I made a good deal and they treated me well. I would go back.

Excellent staff, unique and welcoming atmosphere, and the massive selection made my visit an excellent experience. This will be my go to place for all of my future car purchase. The salesman we had was fantastic. He was patient with our many questions, made recommendations and helped reassure our final choice. It did not feel like a transaction but more like a someone was with us to ensure we got exactly what we set out for. I highly recommend starting with Imperial and asking for Paul M

Dishonest business practices; misrepresenting vehicle prices. Everyone, do not contact Kim Richardson. This car salesperson lists different prices for the same vehicle across two different apps just to lure in customers. Once you actually arrive at their dealership, they make all sorts of excuses to dodge responsibility, and then constantly pressure you to pay a higher price.

Had a great experience with Ali Kehail I bought 3 cars from him Ali has been wonderful with helping me and teaching us how to navigate our new vehicles

call dealership in Menden Massachusetts! Devon was very friendly and easy to talk to. He knew a lot about the car that I was purchasing. Professional and courteous!