Imperial Ford

Donny in the service department is always a pleasure to work with! He’s friendly, professional, and always makes sure my car gets in when I need it. The valet service is also fantastic-so convenient , and the gentleman who picks up and returns my car is always courteous and kind. Great customer service all around. Thank you, Donny and the Imperial Ford teamm!

We worked with Ed who was amazing! Smooth and quick process, we never felt pressured. We were in and out with a test drive and purchase in 2 hours! We will always work with Ed at Imperial moving forward!

I was looking for new vehicle. I knew exactly make/model/packages I wanted I found Imperial Ford while searching online which they had one listed. For this visit I came in prepared, knowing trade in value on my 2024 and anything else I could think of. They ended up matching everything without me telling them my secrets. I left with the vehicle feeling I made a good deal and they treated me well. I would go back.

Excellent staff, unique and welcoming atmosphere, and the massive selection made my visit an excellent experience. This will be my go to place for all of my future car purchase. The salesman we had was fantastic. He was patient with our many questions, made recommendations and helped reassure our final choice. It did not feel like a transaction but more like a someone was with us to ensure we got exactly what we set out for. I highly recommend starting with Imperial and asking for Paul M

Dishonest business practices; misrepresenting vehicle prices. Everyone, do not contact Kim Richardson. This car salesperson lists different prices for the same vehicle across two different apps just to lure in customers. Once you actually arrive at their dealership, they make all sorts of excuses to dodge responsibility, and then constantly pressure you to pay a higher price.

Had a great experience with Ali Kehail I bought 3 cars from him Ali has been wonderful with helping me and teaching us how to navigate our new vehicles

call dealership in Menden Massachusetts! Devon was very friendly and easy to talk to. He knew a lot about the car that I was purchasing. Professional and courteous!

I recently purchased a 2026 Explorer ST-Line. This is the second Explorer I have purchased from Imperial. My sales consultant was Ed Cushing. He made the whole process as easy as possible. No high pressure tactics. Ed spent time to explain the features of the vehicle. This was very helpful during the decision making process. I was treated with respect the whole way.

Signed contract to purchase used 2022 Ford Maverick with 62,500 miles on 2-21-26, no title to register it until 2-25-26 took possession on 2-28-26. Entertainment system and rear view camera stopped working on 3-20-26, was told i only had 30 day warranty and they would not cover repair. Dealer warranty shows 60 day warranty on used vehicles between 40,000 and 79,999 miles. I researched this and found a recall reference number 24S59 which covers this repair. You would think the service department knew their warranty policy or should have known about recalls on the vehicle instead of telling me sorry no warranty cant help.

Professional, courteous, direct and straight-forward experience buying a car from them. Delivery was also perfect. Very nice doing business with them.