Reviews
Had a great experience at Ira Lexus in Danvers as usual. Joe Capprini was very helpful.
Had a great experience at Ira Lexus in Danvers as usual. Joe Capprini was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service and the service advisors are friendly. They communicate very well as your car is serviced.
Great service and the service advisors are friendly. They communicate very well as your car is serviced.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Excellent service and excellent customer service and and excellent repair work I would recommend IRA Lexus to all my friends The complementary snacks are always a great treat while you wait
Excellent service and excellent customer service and and excellent repair work I would recommend IRA Lexus to all my friends The complementary snacks are always a great treat while you wait
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robert, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Your service and replacing the Lexus letters on the back of my car was excellent although costly. Dealing with Eli your service manager was wonderful and easy. Overall. it was nice dealing with the Lexus service department.
Your service and replacing the Lexus letters on the back of my car was excellent although costly. Dealing with Eli your service manager was wonderful and easy. Overall. it was nice dealing with the Lexus service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
The whole visit, to test drive, to selecting vehicle and purchase js smooth and done in a couple of hours. One of the best experience I have had.
The whole visit, to test drive, to selecting vehicle and purchase js smooth and done in a couple of hours. One of the best experience I have had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
All work done explained in details. Any issues resolved quickly. Great to work with Assistant Manager John Luna and Manager Rick Chase.. This is my service dealership to go to!!!
All work done explained in details. Any issues resolved quickly. Great to work with Assistant Manager John Luna and Manager Rick Chase.. This is my service dealership to go to!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We can't wait to see you again, have a great day.
Everyone at that dealership goes over and above to make you a happy customer. As soon as I walked thru the door they made me feel welcomed and had a big smile and was ready to do the very best job on my vehicle. Lexus on Danvers is the best?. They will never disappoint!!! It was a rainy day and I still walked out of there with a car wash!!!????
Everyone at that dealership goes over and above to make you a happy customer. As soon as I walked thru the door they made me feel welcomed and had a big smile and was ready to do the very best job on my vehicle. Lexus on Danvers is the best?. They will never disappoint!!! It was a rainy day and I still walked out of there with a car wash!!!????
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joan, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nothing noteworthy to say. Overall did a good job.Nothing else of significance to add
Nothing noteworthy to say. Overall did a good job.Nothing else of significance to add
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Bought my 2022 as a CPO and I have been back for maintenance twice and they tell me it is not listed as a CPO even though it shows that it was purchased as on. Both times they have said that someone will call to fix it and that call never comes. It makes me wonder if this is common practice counting on some people giving up and just paying.
Bought my 2022 as a CPO and I have been back for maintenance twice and they tell me it is not listed as a CPO even though it shows that it was purchased as on. Both times they have said that someone will call to fix it and that call never comes. It makes me wonder if this is common practice counting on some people giving up and just paying.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry for the inconvenience and oversight. We are working with Lexus corporate to correct the issue so this does not happen in the future. Thank you. Willy Moy, General Manager, [email protected]
Service provided efficiently and promptly. Easy to book and modify on line. Very professional service center with high quality waiting area.
Service provided efficiently and promptly. Easy to book and modify on line. Very professional service center with high quality waiting area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!