Reviews
Fast service in and out in an hour . Oil change and an electrical issue with mirror. All set both fixed while I waited . Express service
Fast service in and out in an hour . Oil change and an electrical issue with mirror. All set both fixed while I waited . Express service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My service provider Abraham is amazing Very helpful throughout the service and nice Waiting area was very clean and relaxing I?ve been coming here for years and will continue
My service provider Abraham is amazing Very helpful throughout the service and nice Waiting area was very clean and relaxing I?ve been coming here for years and will continue
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Went as expected . Would go here again . Recommend going in the evening when it's not as busy. Break room has a lot of snacks and is comfortable to wait in
Went as expected . Would go here again . Recommend going in the evening when it's not as busy. Break room has a lot of snacks and is comfortable to wait in
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We had a great experience purchasing the vehicle at Ira Lexus. Today was our first service with them. It was a pleasant experience. Our service advisor Remy was great. He explained everything very well and answered all of our questions. The service center was clean, comfortable and well stocked with snacks and drinks.
We had a great experience purchasing the vehicle at Ira Lexus. Today was our first service with them. It was a pleasant experience. Our service advisor Remy was great. He explained everything very well and answered all of our questions. The service center was clean, comfortable and well stocked with snacks and drinks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a dead battery due to not driving it for several months due to an injury I had. Lexus roadside service towed the car ( UX250hybrid) to the dealership, evaluated the problem, installed a new battery and delivered the car back to me. All being kept informed by Eli , a service representative who was very helpful and knowledgeable. When I do have to go to the dealership , it has a great waiting area and they keep you informed the whole time.
I had a dead battery due to not driving it for several months due to an injury I had. Lexus roadside service towed the car ( UX250hybrid) to the dealership, evaluated the problem, installed a new battery and delivered the car back to me. All being kept informed by Eli , a service representative who was very helpful and knowledgeable. When I do have to go to the dealership , it has a great waiting area and they keep you informed the whole time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They picked up car at my home dropped off aloane r and returned all the next day It it it it it it it it
They picked up car at my home dropped off aloane r and returned all the next day It it it it it it it it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello John, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
The pricing and service were both relatively stress free. Only knock is the online offer for my trade was a bate and switch. As the final price was 25% less than original
The pricing and service were both relatively stress free. Only knock is the online offer for my trade was a bate and switch. As the final price was 25% less than original
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Excellent service department . Top notch work. I would definitely recommend Abraham as a advisor and Danny as a technician
Excellent service department . Top notch work. I would definitely recommend Abraham as a advisor and Danny as a technician
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
The service at this dealership is fantastic from the moment you drive in! They are all so personable and do a terrific job! Elias is so wonderful with updates and information. He went the extra mile to be as helpful as possible and to make it a seamless and great overall experience! I left feeling like i had not only a great experience but like I have new friends!
The service at this dealership is fantastic from the moment you drive in! They are all so personable and do a terrific job! Elias is so wonderful with updates and information. He went the extra mile to be as helpful as possible and to make it a seamless and great overall experience! I left feeling like i had not only a great experience but like I have new friends!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had an appointment and waited over 3 hours for just an oil change. Absolutely insane
Had an appointment and waited over 3 hours for just an oil change. Absolutely insane
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this with us. We are so sorry for the long service visit. We left you a voicemail to review. Please call us back. Brendan Deangelis, Service Manager, [email protected] 978-739-8611or Rick Chase, Service Director, [email protected] 978-739-8619. Thank you.