Ira Lexus

A curtious, timely, professional and informative experience is what I experienced at IRA Lexus service. It's what's kept me a loyal customer for so long.

Ed did a great job delivering the the car very professional .Helped set up the phone app for my new ES. Thank you Ed

Appreciated Ryan’s great service. The wait is rarely long and I was acknowledged quite quickly

Very happy with service today! Much better than my last visit! Thank you C Abrams

Ira lexus of Danvers the best place in Massachusetts. I am a customer of lexus since 2013. I like my lexus experience as a customer. Very reliable, lexus certified professional technicians knowledgeable, easy to schedule an appointment. Polite and friendly service advisor. My name is Tanya L.

Very satisfied with promptness of of service . Remi Garcia was my service manager, he was very helpful with explanations of what other things I need to address. Very pleasant man!

Remi is the best. Always takes great care of me. I appreciate the service Thank you

Very grateful for the professional service provided by Joe. He answered all my questions and took care of me and my car service in a timely manner. Service exceeded my expectation

Called to schedule appointment over the phone because the loaner car wasn?t an option online. I wanted just an oil change and not the up charge 35k service that doesn?t even include an oil change. The service advisor said they didn?t give loaners unless you took the 35k service I said fine I will book it online myself when I had time to bring it in and wait. Ten minutes later I got a text with the oil change booked with a rental assumed they change their mind .i get there for the appointment at 715 am to be told no you can?t have a rental unless you book the 35k service. I said wait a minute I didn?t book this appointment you did after I told you I would do it myself you booked the oil change with a loaner. I would have picked another day if I didn?t get a loaner said give me my car keys back and I will reschedule and I wanted to talk to a Manager for wasting my time. He is doing this while mowing on his full spread breakfast at the desk. He says fine we will give you the rental. He starts again trying to to sell alignments and saying I havnt taken the service intervals the last 3 visits I said because there not worth it I have replaced the cabin filter and air filters myself and Costco does my tire rotation for free so I only need the oil change he gives me the rental this rental is not cleaned it?s fithy the previous loaners trash all in it and it has no gas on empty I take it anyway. They call to say my car is done he says 129.99 I said why so high the previous loaners trash 3 oil changes were 87 he said because some cars take more oil than others I said it?s the same car how does the car take more oil than last time engine didn?t get bigger. He then figures it out they put a air filters myself on the bill that I never requested and they never installed total joke of service if this wasn?t the only Lexus dealer in the area I would be going somewhere else

Excellent Communication and experience from Abe. Car was ready as originally scheduled. Having a free loaner is a great feature, one of the reasons why I keep buying a Lexus.