Reviews
Everyone from pulling into the service bay to the Service Manager Tyler was outstanding. They run a fantastic job from getting you and out the door in a timely manner!
Everyone from pulling into the service bay to the Service Manager Tyler was outstanding. They run a fantastic job from getting you and out the door in a timely manner!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service was provided by the service team. All of the staff I worked with was happy to help and keep me updated about my vehicle service. I will be recommending this service team to my community!
Excellent service was provided by the service team. All of the staff I worked with was happy to help and keep me updated about my vehicle service. I will be recommending this service team to my community!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was not happy with the service and the cost Was told they were going to clean my car so pick it up in the morning Fine, went to pick it up they never cleaned it
Was not happy with the service and the cost Was told they were going to clean my car so pick it up in the morning Fine, went to pick it up they never cleaned it
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about your service visit. We take our guest feedback as training and coaching opportunities. Can you please reach out to our service director to review where we could have improved? Rick Chase, Service Director, [email protected] 978-739-8619. Thank you. Willy Moy General Manager - Ira Lexus Danvers [email protected]
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free. Everyone in the dealership was extremely helpful.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free. Everyone in the dealership was extremely helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Roberto to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Visited IRA Lexus today of Danvers for service on my vehicle. Had Ryan Garcia today as a service advisor, he was very exceptional with great attention to detail about the work done on my vehicle. Great to know he works there!
Visited IRA Lexus today of Danvers for service on my vehicle. Had Ryan Garcia today as a service advisor, he was very exceptional with great attention to detail about the work done on my vehicle. Great to know he works there!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Seems to be a busy dealership but strives to keep the process of service smooth. It can be difficult but the public facing people are upbeat and interactive with customers. Good overall experience but wish the details checked as part of the inspection were outlined in receipts vs referral to standard at mileage interval requiring more research on what done. The car is new so perhaps not needed but old folks like me appreciate knowing. Again not a complaint but rather an observation and imho as the kids say.
Seems to be a busy dealership but strives to keep the process of service smooth. It can be difficult but the public facing people are upbeat and interactive with customers. Good overall experience but wish the details checked as part of the inspection were outlined in receipts vs referral to standard at mileage interval requiring more research on what done. The car is new so perhaps not needed but old folks like me appreciate knowing. Again not a complaint but rather an observation and imho as the kids say.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Had a good experience getting my bikes done work was done fast and accurate little pricey, but I think it was worth it to have OEM parts on the car
Had a good experience getting my bikes done work was done fast and accurate little pricey, but I think it was worth it to have OEM parts on the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Stephen, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
I had my cars service session with IRA Lexus in Danvers. It was a top notch service across the board. Could not expect any better. They treated me and my family like MVPs.
I had my cars service session with IRA Lexus in Danvers. It was a top notch service across the board. Could not expect any better. They treated me and my family like MVPs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service from start to finish. The service advisor explained the process and serviced the car in a timely fashion. We would recommend this dealership.
Excellent service from start to finish. The service advisor explained the process and serviced the car in a timely fashion. We would recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!