Reviews
Wonderful experience!
Wonderful experience! We had a great experience with this dealership. Salesman was very friendly and helpful. He loved the car as much as we did! Great job Ira Lexus!
Wonderful experience!
Wonderful experience! We had a great experience with this dealership. Salesman was very friendly and helpful. He loved the car as much as we did! Great job Ira Lexus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service as always!
Great service as always! I have been using Ira Lexus service for years and never disappointed. They provide a clear video and explanation of any issues, along with an estimated quote.
Great service as always!
Great service as always! I have been using Ira Lexus service for years and never disappointed. They provide a clear video and explanation of any issues, along with an estimated quote.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Katherine, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The person we worked with was very kind!
The person we worked with was very kind! Comfort waiting room . Drinks and snacks. And my car was washed!
The person we worked with was very kind!
The person we worked with was very kind! Comfort waiting room . Drinks and snacks. And my car was washed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Professional and personable.
Professional and personable. Thorough and at same time looking to save me money. I was kept informed regarding how much time it would take and it was accurate.
Professional and personable.
Professional and personable. Thorough and at same time looking to save me money. I was kept informed regarding how much time it would take and it was accurate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I brought my RX 350 to IRA for a full detail today, when
I brought my RX 350 to IRA for a full detail today, when l stopped by to get it l was thrilled, it looked like it was just driven of the showroom floor. They did the best job l've ever had done. I highly recommend this dealership to any one for any kind of service. Thanks to Ira and your employees
I brought my RX 350 to IRA for a full detail today, when
I brought my RX 350 to IRA for a full detail today, when l stopped by to get it l was thrilled, it looked like it was just driven of the showroom floor. They did the best job l've ever had done. I highly recommend this dealership to any one for any kind of service. Thanks to Ira and your employees
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Liz, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Very responsible team , Bryanna the representative for
Very responsible team , Bryanna the representative for repair was great as always and made the trip worth while. The time spent was short and repairs completed as needed.
Very responsible team , Bryanna the representative for
Very responsible team , Bryanna the representative for repair was great as always and made the trip worth while. The time spent was short and repairs completed as needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service people were very friendly and knowledgeable.
Service people were very friendly and knowledgeable. Service waiting area was okay. Will return for future services. Conveniently located. Ira Lexus is a reputable establishment
Service people were very friendly and knowledgeable.
Service people were very friendly and knowledgeable. Service waiting area was okay. Will return for future services. Conveniently located. Ira Lexus is a reputable establishment
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joseph, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
I've purchased many Lexus' from Ira over the past 30
I've purchased many Lexus' from Ira over the past 30 years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience, and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many thousands of dollars more, onto the sale of my SUV, even though I twice expressed to him that I was not interested. I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers!
I've purchased many Lexus' from Ira over the past 30
I've purchased many Lexus' from Ira over the past 30 years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience, and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many thousands of dollars more, onto the sale of my SUV, even though I twice expressed to him that I was not interested. I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. I want to personally extend my sincere apologies for the experience. What you described falls well short of the standard of professionalism, respect, and customer care that we strive to provide. We are especially disappointed to hear that your most recent interaction did not reflect the positive relationships you built over the years with Steve Pugatch and Gene Porzio. I am sorry for the frustration caused by miscommunication during the sales process, as well as for the interactions you described with our management team. Your feedback regarding the handling of warranty discussions and overall communication has been noted and will be addressed internally. The last thing we would want is to lose a customer and tarnish our relationship. If you are open to it, I would appreciate the opportunity to speak with you directly to better understand your concerns and see if there is a way to restore your confidence in our dealership. Thank you again for bringing this to our attention, and I truly apologize for the disappointment and frustration you experienced. Willy Moy, General Manager, wmoy@group1auto.com 978-739-8608.
Sales Representative Rick Kizner is a true professional.
Sales Representative Rick Kizner is a true professional. An extremely knowledgeable and helpful person his associate Gene in service is also a class act too!
Sales Representative Rick Kizner is a true professional.
Sales Representative Rick Kizner is a true professional. An extremely knowledgeable and helpful person his associate Gene in service is also a class act too!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The check in process was great, Tyler Costa was very
The check in process was great, Tyler Costa was very informative. The waiting area was very crowded and noisy. The complimentary cafe was fair
The check in process was great, Tyler Costa was very
The check in process was great, Tyler Costa was very informative. The waiting area was very crowded and noisy. The complimentary cafe was fair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear that Tyler provided great service during your check-in. We apologize for any inconvenience caused by the crowded waiting area and noisy ambiance. We'll work on improving our complimentary cafe to ensure a better experience for you in the future.