Reviews
Communication on status of repair was extremely poor. After 4 1/2 hours, I called for update and told they would call back in a few minutes, had to check. 45 minutes later i called again and was told they wete hoping to get completed by end of day. I had a loaner and stopped in on way home ( 1 hour drive) and as I pulled in my vehicle was just being brought into garage for repair. I informed them to arrange to deliver my car to my home the next day. After some hemming and hawing on their part they agreed. Was informed after the fact that loaners are put last in line behind waiters.
Communication on status of repair was extremely poor. After 4 1/2 hours, I called for update and told they would call back in a few minutes, had to check. 45 minutes later i called again and was told they wete hoping to get completed by end of day. I had a loaner and stopped in on way home ( 1 hour drive) and as I pulled in my vehicle was just being brought into garage for repair. I informed them to arrange to deliver my car to my home the next day. After some hemming and hawing on their part they agreed. Was informed after the fact that loaners are put last in line behind waiters.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I usually have great service. This time meh.. they had my car for 2 days. It was supposed to be an oil change and 145,00 mile service. They suggested new tires and I declined at this time. So when I went to pickup the car they only did the oil change. They also never called day 1 to tell me my car wouldn’t be ready. I needed to call them. Luckily I had a loaner car from them.
I usually have great service. This time meh.. they had my car for 2 days. It was supposed to be an oil change and 145,00 mile service. They suggested new tires and I declined at this time. So when I went to pickup the car they only did the oil change. They also never called day 1 to tell me my car wouldn’t be ready. I needed to call them. Luckily I had a loaner car from them.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
great staff-so friendly and helpful-especially Ryan Remi Gracia! the waiting area is well desined and stocked.
great staff-so friendly and helpful-especially Ryan Remi Gracia! the waiting area is well desined and stocked.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Ryan to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Easy access to the facility. Staff was friendly and knowledgeable . Repair completed timely . Liked the loaner car so I didn?t need to wait and go on with my schedule.
Easy access to the facility. Staff was friendly and knowledgeable . Repair completed timely . Liked the loaner car so I didn?t need to wait and go on with my schedule.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very friendly and very helpful! Service was done according scheduled and did wash my car!
Very friendly and very helpful! Service was done according scheduled and did wash my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Everything exceeded expectations. I found all employees that I encountered to be very polite and helpful. All the work that I had requested was completed in a timely manner.
Everything exceeded expectations. I found all employees that I encountered to be very polite and helpful. All the work that I had requested was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I needed service last minute before going on a road trip. Briana was great. The best service advisor I’ve had. She made the repair happen in time, kept in touch with me with updates. I will continue to be a customer even after the warranty is up because of her. And getting a text & video from the technician was great too.
I needed service last minute before going on a road trip. Briana was great. The best service advisor I’ve had. She made the repair happen in time, kept in touch with me with updates. I will continue to be a customer even after the warranty is up because of her. And getting a text & video from the technician was great too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!
Pleasant and efficient staff always friendly and helpful . Positive experience. Long time satisfied Lexus owner
Pleasant and efficient staff always friendly and helpful . Positive experience. Long time satisfied Lexus owner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Staff is personable & friendly. It’s a seamless process. Nice perk having your vehicle washed!
Staff is personable & friendly. It’s a seamless process. Nice perk having your vehicle washed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
I got my NX300 serviced today. They did an excellent job. I am very happy with the work they did. Fantastic customer service.
I got my NX300 serviced today. They did an excellent job. I am very happy with the work they did. Fantastic customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!