Ira Lexus

Customer service could have been better. My car was involved in an accident by their mechanic and had to go to their body shop. I wasn?t informed promptly about the car?s repair progress until several days later when I had to reached out to the service director. However, he did compensate us nicely at check out (for the repair unrelated to the accident). We appreciated that.

I have found everyone that I’ve dealt with to be friendly, professional and helpful. Keep up the good work!

Abraham is by far one of the best customer service experiences I’ve ever had across the board. Very professional, very friendly, and made the process so smooth.

Every step of this process was professional informative and helpful. Ed Cho was so knowledgeable patient and thorough. The best sales experience I’ve ever had buying a new car. He spent probably close to 8 hours with me in my 3 visits to complete the process. I’m 77 years old and needed a lot of recent info since my last car was 15 years old ((not a Lexus) . I’m looking forward to experiencing Lexus further help and services

I had a great experience at Ira Lexus! Bryanna took care of me and was so nice, helpful, and professional. I showed up without an appointment because I was having an issue with my car, and they were able to get it fixed as quickly as they could. Bryanna explained everything thoroughly and made sure I understood what was going on with my car. Everyone I interacted with there was extremely friendly, welcoming, and helpful. They made the whole process super easy and stress-free. Definitely recommend Ira Lexus and Bryanna!

Had the pleasure of working with Mr. Ed Cho. Early on in our search we met Ed and took a new 2026 for a test drive. The car speaks for itself, there's no denying that. Over the next 2 months our search continued, and Ed continued to provide us with listing via email and text. Ed's professionalism, knowledge and willingness to go the extra mile did not go unnoticed. We eventually made our way back to IRA Lexus and to Ed and made a purchase. Ed walked us through the process, put up with a barrage of questions and concerns and all the while maintained a calm and present demeanor. A car buying experience can be a stressful process, Ed eased that pain and we truly appreciate him for that. End of the day, it is a car dealership and a good dealership, and salesman should make you at least feel like you're walking out of there with some wins!

Ira was great to work with every step of the way. I would highly recommend visiting them if you?re in the market for a new or used car. They will take great care of you.

Excellent service and responsive service team. Scheduling service is very professional and the service representatives are very helpful in advising you with recommended service items

I really appreciate the video detailing repairs needed. Great customer service and comfortable waiting room.

Jen Perry was my service assistant- she was awesome- major service and parts were replaced at expected heavy cost- My only complaint is they want to charge me for the gas used (minimal) on the loaner- first time ever especially when it cost me over $2000!!!