Reviews
Customer driven service that should set a standard for other businesses in the auto service industry!
Customer driven service that should set a standard for other businesses in the auto service industry!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Galatolie, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee, we are so pleased you enjoyed your visit to Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russell, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kese, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out to us if there's anything more we can do!
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the note regarding your last service. We appreciate your service business and would like to review the work performed to ensure your received the maximum value from the services performed. Please reach out to our Service Director, Rick Chase. [email protected] or 978-739-8619. Thank you.
Lexus of Danvers by far is so accommodating and professional. The entire staff just make you feel welcomed and respected. I won’t go any where else top notch. They communicate and want to help you with any questions. Thank you to all Julie Williams
Lexus of Danvers by far is so accommodating and professional. The entire staff just make you feel welcomed and respected. I won’t go any where else top notch. They communicate and want to help you with any questions. Thank you to all Julie Williams
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They replaced tow-hitch cover. “We had to take off the bumper”- $400. Basically theft.
They replaced tow-hitch cover. “We had to take off the bumper”- $400. Basically theft.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Sorry to hear about the service concern. We would like to review this is in more detail. Please reach out to our service director, Rick Chase, [email protected] or 978-739-8619. Thank you.