Reviews
Abraham was excellent Every step of the process was explained Best customer service I?ve experienced lately I would highly recommend this service department Thanks
Abraham was excellent Every step of the process was explained Best customer service I?ve experienced lately I would highly recommend this service department Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good job today! Only oil/fikter and tire rotation but set up for next time with other work that needs to be done thats necessary
Good job today! Only oil/fikter and tire rotation but set up for next time with other work that needs to be done thats necessary
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Completely satisfied with their work, the waiting room is wonderful with soda, muffins and cookies.
Completely satisfied with their work, the waiting room is wonderful with soda, muffins and cookies.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I brought car in for service was told it would take 2 hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner
I brought car in for service was told it would take 2 hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about the extended wait time during your last service. We attempted to reach out to you, but we could not connect. Please call our service director, Rick Chase, [email protected] 978-739-8619. Thank you.
I was taken care of by Ryan and he was efficient at getting me my loaner and the return was made easy. I have always purchased cars from Lexus. By Mark Gordon. Who has made it easy for me to make decisions
I was taken care of by Ryan and he was efficient at getting me my loaner and the return was made easy. I have always purchased cars from Lexus. By Mark Gordon. Who has made it easy for me to make decisions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
John Luna was excellent.. thanks, John! Also, the service was excellent and the car was thoroughly vac?d and cleaned. I?m grateful for the IRA service from start to finish. Thank you John!
John Luna was excellent.. thanks, John! Also, the service was excellent and the car was thoroughly vac?d and cleaned. I?m grateful for the IRA service from start to finish. Thank you John!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Outstanding service tech representative. Was extremely helpful in getting the issue resolved in a timely manner. He kept me fully informed of the repair status and offered additional advice regarding how to best maintain my RX-350. I always chose Ira for their quality service.
Outstanding service tech representative. Was extremely helpful in getting the issue resolved in a timely manner. He kept me fully informed of the repair status and offered additional advice regarding how to best maintain my RX-350. I always chose Ira for their quality service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We do hope we can be of assistance in the future. Take care!
I took my car for service yesterday. Elias was very helpful and courteous. The wait was a little long but my car was serviced and washed. Win, win!
I took my car for service yesterday. Elias was very helpful and courteous. The wait was a little long but my car was serviced and washed. Win, win!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Dianeejefferson! We're thrilled to hear that Elias provided you with helpful and courteous service. We appreciate your patience during the wait and are glad you enjoyed the quality service and car wash. We look forward to welcoming you back soon!
Abraham made my maintenance process efficiently quick. He has a great personality and made my experience with the service center SO much better than in the past. He was awesome !!
Abraham made my maintenance process efficiently quick. He has a great personality and made my experience with the service center SO much better than in the past. He was awesome !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ange, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Was the best experience I have had in going into a car dealership The salesman, Kal was tremendous He as very knowledgeable and easy to deal with I’m 70 months years old and have had many experiences buying vehicles and this was the best !
Was the best experience I have had in going into a car dealership The salesman, Kal was tremendous He as very knowledgeable and easy to deal with I’m 70 months years old and have had many experiences buying vehicles and this was the best !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!