Reviews
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out to us if there's anything more we can do!
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the note regarding your last service. We appreciate your service business and would like to review the work performed to ensure your received the maximum value from the services performed. Please reach out to our Service Director, Rick Chase. [email protected] or 978-739-8619. Thank you.
Lexus of Danvers by far is so accommodating and professional. The entire staff just make you feel welcomed and respected. I won’t go any where else top notch. They communicate and want to help you with any questions. Thank you to all Julie Williams
Lexus of Danvers by far is so accommodating and professional. The entire staff just make you feel welcomed and respected. I won’t go any where else top notch. They communicate and want to help you with any questions. Thank you to all Julie Williams
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They replaced tow-hitch cover. “We had to take off the bumper”- $400. Basically theft.
They replaced tow-hitch cover. “We had to take off the bumper”- $400. Basically theft.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Sorry to hear about the service concern. We would like to review this is in more detail. Please reach out to our service director, Rick Chase, [email protected] or 978-739-8619. Thank you.
John was a true professional, and went above and beyond. I will only send my Lexus to this dealership moving forward.
John was a true professional, and went above and beyond. I will only send my Lexus to this dealership moving forward.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Alex was great to work with - I love my new hybrid! Alex explained all the features and made sure I understood how to use them.
Alex was great to work with - I love my new hybrid! Alex explained all the features and made sure I understood how to use them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Abraham was excellent Every step of the process was explained Best customer service I?ve experienced lately I would highly recommend this service department Thanks
Abraham was excellent Every step of the process was explained Best customer service I?ve experienced lately I would highly recommend this service department Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joe, we're happy to hear you had such a positive experience with Abraham! Thanks again for the recommendation, and have an amazing day!