Reviews
Staff are very friendly and courteous. Disappointed I have to wait 2 weeks for a camera , that they caused to ruin during a software update-a vehicle recall. Unacceptable amount of time
Staff are very friendly and courteous. Disappointed I have to wait 2 weeks for a camera , that they caused to ruin during a software update-a vehicle recall. Unacceptable amount of time
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Staff is attentive, listen and provide advise with appropriate information. They keep you posted on the status of the work while waiting. Courtesy services are avaliable and location is clean and organized
Staff is attentive, listen and provide advise with appropriate information. They keep you posted on the status of the work while waiting. Courtesy services are avaliable and location is clean and organized
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Happy with my service but a very special shout out to Bryanna!! She is courteous, knowledgeable, efficient and absolute pleasure to work with. My absolute favorite person there. Keep that employee happy. She represent you well
Happy with my service but a very special shout out to Bryanna!! She is courteous, knowledgeable, efficient and absolute pleasure to work with. My absolute favorite person there. Keep that employee happy. She represent you well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service and was great at reassuring any questions and gave answers that were easy to understand.
Excellent customer service and was great at reassuring any questions and gave answers that were easy to understand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great customer service , always polite, kind and professional the waiting area could use some separate workspaces with healthier snack options
Great customer service , always polite, kind and professional the waiting area could use some separate workspaces with healthier snack options
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We strive to provide top-notch customer service. Your suggestion about separate workspaces and healthier snacks is noted. We appreciate your support!
Excellent experience from start to finish. The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured. I was completely satisfied with my purchase. I would highly recommend this dealership to my friends and family. I would recommend my sale representative Robert Giovannucci. He is very helpful and knowledgeable in the entire process of buying my new RX350H Premium… .
Excellent experience from start to finish. The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured. I was completely satisfied with my purchase. I would highly recommend this dealership to my friends and family. I would recommend my sale representative Robert Giovannucci. He is very helpful and knowledgeable in the entire process of buying my new RX350H Premium… .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kalsang, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Everything goes smoothly and all the staffs are really knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious!
Everything goes smoothly and all the staffs are really knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The dealership people are terrific from sales people to mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our questions or help put us online.
The dealership people are terrific from sales people to mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our questions or help put us online.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ryan Jennings was an excellent associate. Personable, quick to respond and provides easy explanations. The greeters are also all very nice and the waiting space is clean and comfortable.
Ryan Jennings was an excellent associate. Personable, quick to respond and provides easy explanations. The greeters are also all very nice and the waiting space is clean and comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anabel, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you have any further questions, please give us a call. We're always happy to help!
Very please this time with the customer service and time of service completion. We were greeted and then a service tech checked us in and also came into the reception area to get us upon job completion. The last time we didn?t get a car wash because of the back up of cars and we had appts and could not wait. This time the car wash was done.
Very please this time with the customer service and time of service completion. We were greeted and then a service tech checked us in and also came into the reception area to get us upon job completion. The last time we didn?t get a car wash because of the back up of cars and we had appts and could not wait. This time the car wash was done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. If you have any further questions, please don't hesitate to reach out!