Reviews
I Have had three complementary services done at Ira Danvers. Personnel were very friendly and efficient. Comfortable waiting area with coffee and snacks. Love the car wash and interior cleaning!
I Have had three complementary services done at Ira Danvers. Personnel were very friendly and efficient. Comfortable waiting area with coffee and snacks. Love the car wash and interior cleaning!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Since day one stepping into IRA Lexus in Danvers, MA in Sept 2023, I?ve had nothing but top notch service and experience with sales and service team.
Since day one stepping into IRA Lexus in Danvers, MA in Sept 2023, I?ve had nothing but top notch service and experience with sales and service team.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rose, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Customer driven service that should set a standard for other businesses in the auto service industry!
Customer driven service that should set a standard for other businesses in the auto service industry!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Galatolie, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee, we are so pleased you enjoyed your visit to Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russell, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kese, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
Very good service, very professional, polite and knowledgeable staff. Easy appointment setup and timely service. Also courtesy vehicle usage and great maintenance program options. Very satisfied customer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out to us if there's anything more we can do!
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
Friendly, efficient, kept affordability in mind when helping me make decisions about which services / repairs were most important today. Loaner was clean. Service was completed in a timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
In and out quickly, great mechanic Needed an oil change state inspection sticker tire rotation, and safety check I am planning on doing brakes later
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
It?s becoming too expensive to get car services this frequently . $400+ add on this time on top of the prepaid service. Staff good though.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the note regarding your last service. We appreciate your service business and would like to review the work performed to ensure your received the maximum value from the services performed. Please reach out to our Service Director, Rick Chase. [email protected] or 978-739-8619. Thank you.