Reviews
Remi was great! He was very communicative and honest. Overall it was a great experience.
Remi was great! He was very communicative and honest. Overall it was a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Waiting area is super clean and Elias was attentive and knowledgeable. Making my appointment was super easy via text.
Waiting area is super clean and Elias was attentive and knowledgeable. Making my appointment was super easy via text.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.. prompt.. recieved car back when promised. John Luna was a very knowledgeable Assistant Service Manager!
Excellent service.. prompt.. recieved car back when promised. John Luna was a very knowledgeable Assistant Service Manager!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Joe was very helpful & made the service visit easy. The refreshment section was very nice too. The shuttle drivers were friendly too!
Joe was very helpful & made the service visit easy. The refreshment section was very nice too. The shuttle drivers were friendly too!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Joe to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!
We were looking for a vehicle with seating and towing capacity for the next stage of life, considering Lexus, but they had a barely used Toyota on the lot that met our needs perfectly. Ed was super helpful, knowledgeable, and available. Very easy and comfortable to work with. Price was competitive with other dealers for similar models. We test drove many vehicles within range, but always felt Ed was focused on what fit our needs.
We were looking for a vehicle with seating and towing capacity for the next stage of life, considering Lexus, but they had a barely used Toyota on the lot that met our needs perfectly. Ed was super helpful, knowledgeable, and available. Very easy and comfortable to work with. Price was competitive with other dealers for similar models. We test drove many vehicles within range, but always felt Ed was focused on what fit our needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
I have used IRA Lexus since 2000 and have had excellent service all of the time. When my husband was alive we owned 2 Lexus autos that IRA cared for meticulously.
I have used IRA Lexus since 2000 and have had excellent service all of the time. When my husband was alive we owned 2 Lexus autos that IRA cared for meticulously.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service, fair prices, friendly employees, beautiful waiting area, free refreshments, free transportation including loaner cars.
Excellent service, fair prices, friendly employees, beautiful waiting area, free refreshments, free transportation including loaner cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ed Cho was a delight to work with. He was patient, well informed and just a quality human being. I would highly recommend Ed to anyone looking for a Lexus.
Ed Cho was a delight to work with. He was patient, well informed and just a quality human being. I would highly recommend Ed to anyone looking for a Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you're ever in need of more help, please let us know!
My service Rep, John Luna was excellent and he really cared and made me feel valued through the process. In addition, the work was done well. Also the courtesy car was extremely helpful to me and very much appreciated
My service Rep, John Luna was excellent and he really cared and made me feel valued through the process. In addition, the work was done well. Also the courtesy car was extremely helpful to me and very much appreciated
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're happy you found John to be so supportive during your experience here at Ira Lexus. If you have any further questions, please give us a call. We're always happy to help!
This week I had the pleasure of meeting with Abraham in the service department. He could not have been more kind, pleasant, knowledgeable, and patient. He took the time to help me make a decision about what was best for my car and he made sure he gave me the best possible price. I have been a Lexus customer for many years and I have always received very good customer service. From the moment I drive in to drop my car off to picking up my vehicle after completions. There is no question that I would highly recommend Lexus of Danvers, and Abraham as your service representative!
This week I had the pleasure of meeting with Abraham in the service department. He could not have been more kind, pleasant, knowledgeable, and patient. He took the time to help me make a decision about what was best for my car and he made sure he gave me the best possible price. I have been a Lexus customer for many years and I have always received very good customer service. From the moment I drive in to drop my car off to picking up my vehicle after completions. There is no question that I would highly recommend Lexus of Danvers, and Abraham as your service representative!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Cam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. Thanks for the recommendation, and have an amazing day!