Ira Lexus

This is my 2nd Lexus car and the first one I got it from Lexus Watertown, thinking to change to new dealer expecting to get a better service, yet it turned to be a disappointed. When I had my car serviced in Watertown for both 5000 and 10000 miles, they filled up my tank for both times. And interior, they cleaned it very nicely. Not to say Lexus changes their policy not to fill up clients tank, but for the cleaning part, IRA did it for me yesterday very carelessly

Very good service and kind and helpful all who I was dealing with, the possible future upgrades were reviewed. All questions were answered. Highly recommended this team to anyone.

Ryan Jennings, the service manager, flawlessly took me through the process of buying a set of four tires. I have bought tires many times before in the past. Some times it was like pulling teeth! I was kept abreast through the whole process from start to finish. I got deals on the tires themselves and report updates on why the old ones were making so much noise. Top notch service at Ira Lexus, Danvers,MA

They had my car for over a week. I had a hard time getting the status of my repairs. My service rep wouldn't call when he said he would and didn't return my calls.

Excellent Customer Service! Everyone’s so very helpful and nice. And very efficient, from the text to schedule my visit to the ride to mall while I was waiting. Only negative- you ran out of Chezet Snacks …(just teasing…I had to settle for Ritz Crackers …but they were delicious) Thanks … keep it up

I don’t usually leave reviews, but my experience with IRA Lexus of Danvers was so unacceptable that I feel obligated to warn others. I brought my vehicle in on December 10 for one clear, limited issue: repairing injector wires that caused my AWD to disengage. That was the only service I authorized. Instead of addressing that, I was contacted and aggressively pushed to approve a $2,900 water pump replacement—something I clearly declined multiple times. What happened next was completely unacceptable. I was told outright that unless I approved the water pump repair, they would refuse to complete the injector wire repair I actually came in for. At that point, my vehicle was already in their possession, essentially leaving me stuck and pressured into an unrelated, expensive service just to get my car back. When I pushed back, I was told I could sign a waiver to proceed with only the original repair. I agreed. Then, without explanation, that option was suddenly revoked, and I was again told no work would be done unless I approved the additional service. This kind of bait-and-switch behavior is not just frustrating—it’s deceptive. Trying to resolve the situation only made things worse. My initial emails to the Service Director were ignored. It wasn’t until I escalated to corporate that I finally got a response. Conveniently (not sure if it's coincidence), I was then told the service consultant involved was no longer with the company. When I spoke to the General Manager, there was some acknowledgment, but ultimately no real accountability. No customer should ever feel pressured, cornered, or held hostage into approving services they did not request. This experience felt coercive, unprofessional, and completely out of line with what you would expect from a dealership representing the Lexus brand. Proceed with extreme caution. Get everything in writing, question everything, and be prepared to push back hard. Based on my experience, I would not trust this dealership with my vehicle, and quite frankly/sadly I cannot recommend the service at IRA Lexus of Danvers.

Great experience. Easy purchase. Car was like new. Hopefully next few years are trouble free.

Very nice guy. I felt like I was taken cared of and was able to explain what was going on with my car

Abraham Guillen was professional and very personable. I enjoyed his humor, it took the pain of the cost of the 25k mile service. He also prepared me for what the 30k mile service will be next.

Great service. I have been with them for over 360,000 miles and going strong.