Reviews
Excellent service, technician was very patient explaining the findings, repair was completed without concerning about not using OEM parts. Loaner cars are free if I did not want to wait.
Excellent service, technician was very patient explaining the findings, repair was completed without concerning about not using OEM parts. Loaner cars are free if I did not want to wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mike, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Amazing experience always! So professional! Elias is great. I don?t think we?ll ever buy another car that?s not a Lexus! Customer service is always great & pleasant!
Amazing experience always! So professional! Elias is great. I don?t think we?ll ever buy another car that?s not a Lexus! Customer service is always great & pleasant!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
We had an emergency visit and our service person ?Joseph Capprini? wa extremely helpful and attentive and understanding. (We had a tire blow out on the highway). He helped us in every way possible he could and worked with the service department to fix everything. He is very, very good at customer service
We had an emergency visit and our service person ?Joseph Capprini? wa extremely helpful and attentive and understanding. (We had a tire blow out on the highway). He helped us in every way possible he could and worked with the service department to fix everything. He is very, very good at customer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Deborah, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I highly recommend Ryan Jennings for the service at Ira Lexus Danvers. He was incredibly professional and got the problem fixed quickly so my car done right on time.
I highly recommend Ryan Jennings for the service at Ira Lexus Danvers. He was incredibly professional and got the problem fixed quickly so my car done right on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
I Have had three complementary services done at Ira Danvers. Personnel were very friendly and efficient. Comfortable waiting area with coffee and snacks. Love the car wash and interior cleaning!
I Have had three complementary services done at Ira Danvers. Personnel were very friendly and efficient. Comfortable waiting area with coffee and snacks. Love the car wash and interior cleaning!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Since day one stepping into IRA Lexus in Danvers, MA in Sept 2023, I?ve had nothing but top notch service and experience with sales and service team.
Since day one stepping into IRA Lexus in Danvers, MA in Sept 2023, I?ve had nothing but top notch service and experience with sales and service team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rose, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Customer driven service that should set a standard for other businesses in the auto service industry!
Customer driven service that should set a standard for other businesses in the auto service industry!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Galatolie, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
Brought my NX in for my 25K checkup. Promptly checked me in and went over everything. Took excellent care of me. Minor complaint was that service took a while. Otherwise excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee, we are so pleased you enjoyed your visit to Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
John Luna and Brendan DeAngelis did a wonderful job and promptly. I appreciated their know how, expertise, and explanations. I?ve been coming to Ira and value the quality of the work done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russell, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kese, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!