Reviews
The whole visit, to test drive, to selecting vehicle and purchase js smooth and done in a couple of hours. One of the best experience I have had.
The whole visit, to test drive, to selecting vehicle and purchase js smooth and done in a couple of hours. One of the best experience I have had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
All work done explained in details. Any issues resolved quickly. Great to work with Assistant Manager John Luna and Manager Rick Chase.. This is my service dealership to go to!!!
All work done explained in details. Any issues resolved quickly. Great to work with Assistant Manager John Luna and Manager Rick Chase.. This is my service dealership to go to!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at that dealership goes over and above to make you a happy customer. As soon as I walked thru the door they made me feel welcomed and had a big smile and was ready to do the very best job on my vehicle. Lexus on Danvers is the best?. They will never disappoint!!! It was a rainy day and I still walked out of there with a car wash!!!????
Everyone at that dealership goes over and above to make you a happy customer. As soon as I walked thru the door they made me feel welcomed and had a big smile and was ready to do the very best job on my vehicle. Lexus on Danvers is the best?. They will never disappoint!!! It was a rainy day and I still walked out of there with a car wash!!!????
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joan, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nothing noteworthy to say. Overall did a good job.Nothing else of significance to add
Nothing noteworthy to say. Overall did a good job.Nothing else of significance to add
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Bought my 2022 as a CPO and I have been back for maintenance twice and they tell me it is not listed as a CPO even though it shows that it was purchased as on. Both times they have said that someone will call to fix it and that call never comes. It makes me wonder if this is common practice counting on some people giving up and just paying.
Bought my 2022 as a CPO and I have been back for maintenance twice and they tell me it is not listed as a CPO even though it shows that it was purchased as on. Both times they have said that someone will call to fix it and that call never comes. It makes me wonder if this is common practice counting on some people giving up and just paying.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Service provided efficiently and promptly. Easy to book and modify on line. Very professional service center with high quality waiting area.
Service provided efficiently and promptly. Easy to book and modify on line. Very professional service center with high quality waiting area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful customer service, all interactions were professional, positive and satisfactory. The whole experience was exceptional.
Wonderful customer service, all interactions were professional, positive and satisfactory. The whole experience was exceptional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Abraham is very honest and tells you how long the service will take. He is very good
Abraham is very honest and tells you how long the service will take. He is very good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great team to work with especially O.G., who went above and beyond. He was especially helpful and patient working with my wife on getting the Lexus app up and running as well as working with the Falmouth [ME] town hall. Also appreciate the financial team working through the registration issues with our trade-in. Delivery to Falmouth saved us a day and 200 miles when we were on a short time line.
Great team to work with especially O.G., who went above and beyond. He was especially helpful and patient working with my wife on getting the Lexus app up and running as well as working with the Falmouth [ME] town hall. Also appreciate the financial team working through the registration issues with our trade-in. Delivery to Falmouth saved us a day and 200 miles when we were on a short time line.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Whole team, especially O.G. went over and above to facilitate the sale within our very short time frame. All very organized in dealing with registration issues. Maine has different requirements than MA. Really appreciate the transfer at the Falmouth Town hall. Basically saved us a whole day and 200 miles.
Whole team, especially O.G. went over and above to facilitate the sale within our very short time frame. All very organized in dealing with registration issues. Maine has different requirements than MA. Really appreciate the transfer at the Falmouth Town hall. Basically saved us a whole day and 200 miles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Richard, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!