Reviews
They said they would clean the car and the screen was very dirty. Still, they did not clean it and they told me a price to change some of the fluids and when I went back there, there was a charge for Disposal) of the fluid and he did not tell me that when he was quoting me the price.
They said they would clean the car and the screen was very dirty. Still, they did not clean it and they told me a price to change some of the fluids and when I went back there, there was a charge for Disposal) of the fluid and he did not tell me that when he was quoting me the price.
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- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ira Lexus has always treated us the best. They will accommodate even the oddest pickup/drop off requests. Even with having a closer Lexus dealer we still prefer Ira.
Ira Lexus has always treated us the best. They will accommodate even the oddest pickup/drop off requests. Even with having a closer Lexus dealer we still prefer Ira.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I love this place. Today I dealt with Assistant Mgr Tyler Costa. He explained everything. My car was done at the time it was promised, and it was washed and vacuumed. What else could you ask for? Thank you Tyler. You make it so easy.
I love this place. Today I dealt with Assistant Mgr Tyler Costa. He explained everything. My car was done at the time it was promised, and it was washed and vacuumed. What else could you ask for? Thank you Tyler. You make it so easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My car was serviced, including car wash and inside vacuuming. At the recommendation of the service agent I also had a wheel alignment. No problems were detected.
My car was serviced, including car wash and inside vacuuming. At the recommendation of the service agent I also had a wheel alignment. No problems were detected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service department managed by Rick Chase is very helpful and respectful. Rick walked through the issues and made helpful recommendations
The service department managed by Rick Chase is very helpful and respectful. Rick walked through the issues and made helpful recommendations
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shayda, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Thanks again for the recommendation, and have an amazing day!
Overall IRA Lexus meets all our needs from sales to service. We will always come back.
Overall IRA Lexus meets all our needs from sales to service. We will always come back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The experience overall was wonderful from the second I arrived. It was extremely busy, but I was greeted with a smile. I met with the assistant service manager, Joe C who is extremely helpful, knowledgeable patient with my questions and was great with communication. I also had a great experience with Jason who serviced my car. Thanks for explaining detailed went above and beyond to make sure my car was ready for me. It?s hard to come across such hard workers nowadays. It was very much appreciated! I can?t recommend them enough!
The experience overall was wonderful from the second I arrived. It was extremely busy, but I was greeted with a smile. I met with the assistant service manager, Joe C who is extremely helpful, knowledgeable patient with my questions and was great with communication. I also had a great experience with Jason who serviced my car. Thanks for explaining detailed went above and beyond to make sure my car was ready for me. It?s hard to come across such hard workers nowadays. It was very much appreciated! I can?t recommend them enough!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lexus of Danvers is great!Staff is always helpful, especially Jenn Perry and Tyler Castro.
Lexus of Danvers is great!Staff is always helpful, especially Jenn Perry and Tyler Castro.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you have any further questions, please don't hesitate to reach out!
Perfect work on my brake replacement ❤️ I’m so happy for this work on my car
Perfect work on my brake replacement ❤️ I’m so happy for this work on my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I was stuck at Savers and car would not start. I called AAA and Kevin came out in 30 minutes and jumped the battery and said the battery was fine. I decided to stop by Lexus because dash lights were on. Lexus kept my car, drove me home and called several hours later telling me that the battery was no good . I told them to install a new battery. The dash lights wouldn’t go out so the car was kept overnight. The next morning the lights went out and I was satisfied that the car was operational. A valet brought my car to my home and i drove him back to Lexus. Ryan Jennings was the assistant service manager that took n great care of me and got my car back ASAP.As luck would have it the battery had a $65 discount. I trust Lexus with my auto.
I was stuck at Savers and car would not start. I called AAA and Kevin came out in 30 minutes and jumped the battery and said the battery was fine. I decided to stop by Lexus because dash lights were on. Lexus kept my car, drove me home and called several hours later telling me that the battery was no good . I told them to install a new battery. The dash lights wouldn’t go out so the car was kept overnight. The next morning the lights went out and I was satisfied that the car was operational. A valet brought my car to my home and i drove him back to Lexus. Ryan Jennings was the assistant service manager that took n great care of me and got my car back ASAP.As luck would have it the battery had a $65 discount. I trust Lexus with my auto.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Lexus!