Reviews
Abraham is very honest and tells you how long the service will take. He is very good
Abraham is very honest and tells you how long the service will take. He is very good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great team to work with especially O.G., who went above and beyond. He was especially helpful and patient working with my wife on getting the Lexus app up and running as well as working with the Falmouth [ME] town hall. Also appreciate the financial team working through the registration issues with our trade-in. Delivery to Falmouth saved us a day and 200 miles when we were on a short time line.
Great team to work with especially O.G., who went above and beyond. He was especially helpful and patient working with my wife on getting the Lexus app up and running as well as working with the Falmouth [ME] town hall. Also appreciate the financial team working through the registration issues with our trade-in. Delivery to Falmouth saved us a day and 200 miles when we were on a short time line.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Whole team, especially O.G. went over and above to facilitate the sale within our very short time frame. All very organized in dealing with registration issues. Maine has different requirements than MA. Really appreciate the transfer at the Falmouth Town hall. Basically saved us a whole day and 200 miles.
Whole team, especially O.G. went over and above to facilitate the sale within our very short time frame. All very organized in dealing with registration issues. Maine has different requirements than MA. Really appreciate the transfer at the Falmouth Town hall. Basically saved us a whole day and 200 miles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Richard, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
I previously completed this but had the wrong name. John Luna assisted me and was great. He combined my service and then was able to add on the recall and inspection sticker. This saved me three trips. He also assisted with fixing my Bluetooth and CarPlay problem. He is highly personable and helpful and a valued employee. I’d work with him again.
I previously completed this but had the wrong name. John Luna assisted me and was great. He combined my service and then was able to add on the recall and inspection sticker. This saved me three trips. He also assisted with fixing my Bluetooth and CarPlay problem. He is highly personable and helpful and a valued employee. I’d work with him again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasant staff, video of my car being serviced and showing tires off and evaluation. Timely work.
Pleasant staff, video of my car being serviced and showing tires off and evaluation. Timely work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
John M. was great to work with. He clearly explained what my car required for service. He also coordinated the recall at the same time off of this appointment and even got my inspection sticker done. This saved me three separate appointments. Upon picking up my vehicle, I remembered that a my car kept having trouble pairing with the Bluetooth and Apple CarPlay. He took time and was able to fix this issue that I've been having for months. John went the extra mile to assist me. He is a valued employee and I would definitely work with him again.
John M. was great to work with. He clearly explained what my car required for service. He also coordinated the recall at the same time off of this appointment and even got my inspection sticker done. This saved me three separate appointments. Upon picking up my vehicle, I remembered that a my car kept having trouble pairing with the Bluetooth and Apple CarPlay. He took time and was able to fix this issue that I've been having for months. John went the extra mile to assist me. He is a valued employee and I would definitely work with him again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
great service and communication! Always feel I am in good hands! Easy to schedule an appointment as well reschedule if necessary. Very much like working with Abraham!
great service and communication! Always feel I am in good hands! Easy to schedule an appointment as well reschedule if necessary. Very much like working with Abraham!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jane, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent dealership and repair facility would highly recommend the people that work there are very nice and go out of the way to help you out
Excellent dealership and repair facility would highly recommend the people that work there are very nice and go out of the way to help you out
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Vinny, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Went in for an oil change and ended up getting several more services. Tyler, a service manager, is awesome. Everything done on time and left very pleased
Went in for an oil change and ended up getting several more services. Tyler, a service manager, is awesome. Everything done on time and left very pleased
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
We moved from out of town so this was my first time bringing my Lexus in for routine service. From making the appointment, scheduling options, and checking in with service everything went smoothly. The waiting area is comfortable and I was updated on progress and service was completed when and as expected. Very helpful and accommodating. Top notch customer service.
We moved from out of town so this was my first time bringing my Lexus in for routine service. From making the appointment, scheduling options, and checking in with service everything went smoothly. The waiting area is comfortable and I was updated on progress and service was completed when and as expected. Very helpful and accommodating. Top notch customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rebecca, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!