Reviews
I got my NX300 serviced today. They did an excellent job. I am very happy with the work they did. Fantastic customer service.
I got my NX300 serviced today. They did an excellent job. I am very happy with the work they did. Fantastic customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had to get my IS serviced, it was my first time there. Tyler the service rep was outstanding in every way and every other employee that I came across. Gave me a loaner and always updated me through the process. 10/10
Had to get my IS serviced, it was my first time there. Tyler the service rep was outstanding in every way and every other employee that I came across. Gave me a loaner and always updated me through the process. 10/10
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Excellent customer service, Jason really did a great job and helped me above and beyond. Everyone was excellent and made the process of buying a car fast and easy and enjoyable.
Excellent customer service, Jason really did a great job and helped me above and beyond. Everyone was excellent and made the process of buying a car fast and easy and enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Ryan was very helpful and knowledgeable. Website is very user friendly and easy to set up an appointment.
Ryan was very helpful and knowledgeable. Website is very user friendly and easy to set up an appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Absolutely fantastic service. Kind and efficient. Cannot rave enough about the service department. Even vacuumed my car after the service in addition to washing.
Absolutely fantastic service. Kind and efficient. Cannot rave enough about the service department. Even vacuumed my car after the service in addition to washing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Poor customer service and focus over 15 hours for 2 jobs that require less than 5 hrs. Original intake mgr off so car just sat
Poor customer service and focus over 15 hours for 2 jobs that require less than 5 hrs. Original intake mgr off so car just sat
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about the service delay you experienced while your vehicle was being serviced. We value your input and would like more detail about the service that was performed. Please reach out to Rick Chase, [email protected] 978-739-8619, or Brendan Deangelis, [email protected] 978-739-8611. Thank you.
Joe C. coordinated my service visit today. He was fantastic, and Darra was the Technician who serviced my car. He is always terrific and I very much appreciate the service I receive at Group 1 IRA Lexus.
Joe C. coordinated my service visit today. He was fantastic, and Darra was the Technician who serviced my car. He is always terrific and I very much appreciate the service I receive at Group 1 IRA Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent work and I hope you have a great day too and I hope you get to enjoy the rest we have been having a lot of
Excellent work and I hope you have a great day too and I hope you get to enjoy the rest we have been having a lot of
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lynn, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Abraham was helpful, courteous and professional. I was not happy about repair shop not attending to my repair for 2 days because “they got slammed”. Repair shop failed in this instance. All other visits have been a smooth, positive experience.
Abraham was helpful, courteous and professional. I was not happy about repair shop not attending to my repair for 2 days because “they got slammed”. Repair shop failed in this instance. All other visits have been a smooth, positive experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review, we appreciate your feedback and apologize for the delay in your repair. We value your business and are committed to providing top-notch customer service. We are glad to hear that your overall experience has been positive and we look forward to serving you in the future.
My advisor Joe was great. He was expecting me and kept me informed throughout the day. He also provided me a quote for new tires.
My advisor Joe was great. He was expecting me and kept me informed throughout the day. He also provided me a quote for new tires.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Thomas, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Thank you, and have a fantastic day!