Reviews
Very attentive to everyone's needs. Jennifer was very helpful and explained everything in a very professional manner.
Very attentive to everyone's needs. Jennifer was very helpful and explained everything in a very professional manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brought my vehicle in for an interior detail and a change the fluids. Abraham assisted the entire process and was helpful. Vehicle was nice and clean!
Brought my vehicle in for an interior detail and a change the fluids. Abraham assisted the entire process and was helpful. Vehicle was nice and clean!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gloria, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you have any further questions, please give us a call. We're always happy to help!
I recently had my 2015 Lexus ES350 serviced at Ira Lexus in Peabody, MA. Everything went well, all repairs were made and the customer service was great.
I recently had my 2015 Lexus ES350 serviced at Ira Lexus in Peabody, MA. Everything went well, all repairs were made and the customer service was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terrence, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always a great experience, first class operation. Everybody is very professional. Jennifer Perry always communicates what needs to be done to the car. I highly recommend.
Always a great experience, first class operation. Everybody is very professional. Jennifer Perry always communicates what needs to be done to the car. I highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Thanks for the recommendation, and have an amazing day!
Excellent Service and Excellent People. I’ve always been happy with Ira Lexus for over 32 years.
Excellent Service and Excellent People. I’ve always been happy with Ira Lexus for over 32 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Took car in without appointment to replace battery i picked up next morning. Service writer Abraham excellent to deal with.
Took car in without appointment to replace battery i picked up next morning. Service writer Abraham excellent to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always have a great experience at Ira Lexus. Have been purchasing cars from them since 1991. My cars are always meticulously serviced and returned to me beautifully detailed. I look forward to working with David in the future
Always have a great experience at Ira Lexus. Have been purchasing cars from them since 1991. My cars are always meticulously serviced and returned to me beautifully detailed. I look forward to working with David in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always receive excellent service! Great staff to work with. Like seeing the technician tour of work completed and recommendations with rationale.
Always receive excellent service! Great staff to work with. Like seeing the technician tour of work completed and recommendations with rationale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This is my 2nd Lexus car and the first one I got it from Lexus Watertown, thinking to change to new dealer expecting to get a better service, yet it turned to be a disappointed. When I had my car serviced in Watertown for both 5000 and 10000 miles, they filled up my tank for both times. And interior, they cleaned it very nicely. Not to say Lexus changes their policy not to fill up clients tank, but for the cleaning part, IRA did it for me yesterday very carelessly
This is my 2nd Lexus car and the first one I got it from Lexus Watertown, thinking to change to new dealer expecting to get a better service, yet it turned to be a disappointed. When I had my car serviced in Watertown for both 5000 and 10000 miles, they filled up my tank for both times. And interior, they cleaned it very nicely. Not to say Lexus changes their policy not to fill up clients tank, but for the cleaning part, IRA did it for me yesterday very carelessly
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for letting us know. We will certainly review with our detail department and address. Please accept a complimentary detail from us. Please reach out to Rick Chase, rchase@group1auto.com 978-739-8619 and we can schedule it. Thank you.
Very good service and kind and helpful all who I was dealing with, the possible future upgrades were reviewed. All questions were answered. Highly recommended this team to anyone.
Very good service and kind and helpful all who I was dealing with, the possible future upgrades were reviewed. All questions were answered. Highly recommended this team to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!