Reviews
Ed Cho is a great sales person. Kind and patient. He has a great personality and is very thorough in describing features of the cars.
Ed Cho is a great sales person. Kind and patient. He has a great personality and is very thorough in describing features of the cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great service department. Abraham is an excellent service advisor. No stress, easy in and easy out!
Great service department. Abraham is an excellent service advisor. No stress, easy in and easy out!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone there is knowledgeable, friendly, professional. They make it so easy to bring your car in for service!
Everyone there is knowledgeable, friendly, professional. They make it so easy to bring your car in for service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This is my 11th Lexus leased with IRA. There is not enough room for all the Accolades I would give this dealership!!!
This is my 11th Lexus leased with IRA. There is not enough room for all the Accolades I would give this dealership!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience buying a car at Ira Lexus in Danvers. I was given a number for my trade that helped to put me in a new car.
I had a great experience buying a car at Ira Lexus in Danvers. I was given a number for my trade that helped to put me in a new car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Everyone from pulling into the service bay to the Service Manager Tyler was outstanding. They run a fantastic job from getting you and out the door in a timely manner!
Everyone from pulling into the service bay to the Service Manager Tyler was outstanding. They run a fantastic job from getting you and out the door in a timely manner!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christine, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service was provided by the service team. All of the staff I worked with was happy to help and keep me updated about my vehicle service. I will be recommending this service team to my community!
Excellent service was provided by the service team. All of the staff I worked with was happy to help and keep me updated about my vehicle service. I will be recommending this service team to my community!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was not happy with the service and the cost Was told they were going to clean my car so pick it up in the morning Fine, went to pick it up they never cleaned it
Was not happy with the service and the cost Was told they were going to clean my car so pick it up in the morning Fine, went to pick it up they never cleaned it
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about your service visit. We take our guest feedback as training and coaching opportunities. Can you please reach out to our service director to review where we could have improved? Rick Chase, Service Director, [email protected] 978-739-8619. Thank you. Willy Moy General Manager - Ira Lexus Danvers [email protected]
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free. Everyone in the dealership was extremely helpful.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free. Everyone in the dealership was extremely helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free.
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Roberto to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.