Reviews
Great customer service and staff is very helpful and informative. They let you know about how long you will be there and check in consistently with you to assure you that they are completing what needs to be done
Great customer service and staff is very helpful and informative. They let you know about how long you will be there and check in consistently with you to assure you that they are completing what needs to be done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Carla, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brought my car in for maintenance oil change. Was told it would be about 2 hours. My car was done in an hour and a half. Oil and filter changed and tires rotated car washed and floor mats washed too!
Brought my car in for maintenance oil change. Was told it would be about 2 hours. My car was done in an hour and a half. Oil and filter changed and tires rotated car washed and floor mats washed too!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Anne, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service we received from Abraham Gillian was exceptional… he was professional, courteous, knowledgeable and very attentive to our particular needs . He is one of the reasons we return to have our vehicle serviced. Any special request we had his response was “no problem, I will make it happen”. A true asset to your organization and your customers. Robert and Rosa Ladd
The service we received from Abraham Gillian was exceptional… he was professional, courteous, knowledgeable and very attentive to our particular needs . He is one of the reasons we return to have our vehicle serviced. Any special request we had his response was “no problem, I will make it happen”. A true asset to your organization and your customers. Robert and Rosa Ladd
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Abraham Guillen Took excellent care of me & my car. From the second I walked in to the minute I left. Absolute Gentlemen. You guy?s are lucky to have him. He is an Asset to the IRA Lexus Service/Team.
Abraham Guillen Took excellent care of me & my car. From the second I walked in to the minute I left. Absolute Gentlemen. You guy?s are lucky to have him. He is an Asset to the IRA Lexus Service/Team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rob, we're happy you found Abraham Guillen to be so supportive during your experience here at Ira Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Kenny Batista es friendly and professional Experience about the problem with the car and explain everything about it.
Kenny Batista es friendly and professional Experience about the problem with the car and explain everything about it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent efficient service! They provided a fast efficient service while I was waiting, in an in a very pleasant waiting area. They addressed everything my car needed, and did not try to oversell me.
Excellent efficient service! They provided a fast efficient service while I was waiting, in an in a very pleasant waiting area. They addressed everything my car needed, and did not try to oversell me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mahnaz, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ryan Jennings did an outstanding job in getting my vehicle serviced that was not scheduled. Damaged tire
Ryan Jennings did an outstanding job in getting my vehicle serviced that was not scheduled. Damaged tire
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
had an excellent experience working with mr Guillén His customer service truly went above and beyond from start to finish. He kept me informed every step of the way and made sure I always knew the status of my car. Communication was clear, timely, and professional, which made the entire process smooth and stress-free. I really appreciate the effort he put into making sure everything was handled properly. I would highly recommend their services for your vehicle needs
had an excellent experience working with mr Guillén His customer service truly went above and beyond from start to finish. He kept me informed every step of the way and made sure I always knew the status of my car. Communication was clear, timely, and professional, which made the entire process smooth and stress-free. I really appreciate the effort he put into making sure everything was handled properly. I would highly recommend their services for your vehicle needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our service managers were friendly and professional, and knowledgeable about the diagnosis, parts and service. We appreciated that John made a loaner vehicle available
Our service managers were friendly and professional, and knowledgeable about the diagnosis, parts and service. We appreciated that John made a loaner vehicle available
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Once someone greeted me in the service area everything went well. I was surprised how long that took.
Once someone greeted me in the service area everything went well. I was surprised how long that took.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Dpculbertson. I'm glad to hear that once you were greeted in the service area, everything went well. I understand that the wait time to be acknowledged can be frustrating, and we appreciate your patience. We strive for professionalism and teamwork to ensure a smooth experience for all our customers.