Ira Lexus

The dealership people are terrific from sales people to mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our questions or help put us online.

Ryan Jennings was an excellent associate. Personable, quick to respond and provides easy explanations. The greeters are also all very nice and the waiting space is clean and comfortable.

Very please this time with the customer service and time of service completion. We were greeted and then a service tech checked us in and also came into the reception area to get us upon job completion. The last time we didn?t get a car wash because of the back up of cars and we had appts and could not wait. This time the car wash was done.

Service agent was very helpful and accommodating. He got my car in a busy day without an appointment. The techs diagnosed the problem and fixed it quickly.

I have been a long customer of Ira Lexus. Each time I have service done on my vehicle. I am greeted with the valet who always make you feel like you’re their most important Especially Larry, Tom, and Steve, who was in the drop off and pick up area.( he’s uncle Steve to my dog Gio) Although, Dennis Pellegrino, isn’t at Lexus- he’s at Toyota, he was still there for me to make my appointment when I reached out to him. The work is always done perfectly, the coffee is delish! All of the service employees were great! I’m very appreciative. Your customer service each time is always top notch!!!

As always service exceptional, Brianna was pleasant and professional. Explained everything. Highly recommend. The service department took me right away, which was nice. And they detailed my Lexus when they were done. A plus

Great experience at IRA Lexus today - service advisor was very professional and helpful - thank you!

Overall very good place to have your car serviced. Joe, my service advisor, was excellent. Really good waiting area. Service was performed on time. Maintenance ws resonably priced.

Great experience. People were pleasant to work with and professional. The process was quick and seamless. Enjoyed the visit. I will definitely recommend to anyone who owns a Lexus and looks for service.

Service staff were friendly and very accommodating. They weren’t grouchy when I had to reschedule twice and just before the actual scheduled appointment. There was no pressure to upgrade the service needed to a premium package that provides extra preventative care but naturally cost more. They were mindful of my having a comfortable experience by frequently offering complimentary snacks and beverages and apologizing when they ran out of a few items. They were respectful of my time by staying within the estimated time of completion. Since the final cost of the service visit was a little more than the estimated amount, they applied a courtesy discount instead of charging me extra for the difference. That was cool. Finally they offered me a new loaner vehicle if I chose to take advantage of it, which is remarkable for the basic service I needed like an oil change. No service department especially at dealerships is giving away their services and parts on the cheap, but at least at Ira Lexus you’re getting a great customer service experience and value for the money. It makes the investment in a high quality Lexus a matter of pride for maintaining such a great vehicle instead of the usual dread of servicing European cars. The punishing financial burden I’ve felt with the ALL the luxury German car brands I’ve owned can be summarized into a simple 2-word expression: Hitler’s Revenge. Lexus cars = Total dream European cars = Total dread