Lithia Reno Subaru

I had an incredibly disappointing experience here a couple years ago. I had a preapproval for an auto loan through Capital One for the specific car I went to check out. I don't remember the salesman's name and don't see a familiar name listed below, but he was fine, typical salesman. Nothing special. I had a couple issues that really irked me. First of all, the car had a few small dents and a 4" keying along the passenger side door. I was assured those would be "buffed out" while I was working on the financing portion. My credit score at the time was just below 800, so I had a decent APR offer from Capital One. I felt very shamed when dealing with the finance guy, who chuckled when I told him what my credit score was, ran 2 hard credit checks on me, and basically told me that the Capital One approval was no good, and my best option was through their awful DriveTime financing at somewhere around an 11% APR. I was so stressed and just wanted to get out of there that I agreed to it. Come to find out, they were not able to repair any of the damage to the car, so now I'd just bought a $20k car with dents and a key mark at an 11% interest rate. Literally the next day I received a call from Capital One asking why I didn't go with them. I immediately refinanced the loan over to Capital One, who offered me an even lower APR than they had originally offered (7.9%). I have no clue how they were pulling some xx credit score in the 600s (never had a credit score that low in my life) or why they were saying the Capital One approval was no good, but it left an incredibly bad taste in my mouth. I would not buy a car from them again or make use of their service department, which was unable to fix the damage they claimed they would.

Thank you to all at Lithia Subaru, and especially Tasha Macias, for your kind and professional sales support! You made my car buying experience easy, stress free, and even fun! There was no overbearing pressure and you made every effort to answer all my many questions. You were very patient which I appreciate. Now I’m delighted with my new Subaru Outback! Thanks again!

Everyone with whom I spoke at this dealership was courteous, helpful, and professional. Salvador Fregoso, the internet manager, went above and beyond to make sure my purchase experience was phenomenal. He showed me where I could go to have my new car maintained, and introduced me to the maintenance team, as well as the finance manager and the manager of the dealership. Evan Williamson, the finance manager, was incredibly polite and helpful. He reviewed every aspect of the purchase agreement with me, and made sure I had no more questions before sharing his business card with me and wishing me well. Terry Pollard, the sales manager, shook my hand and told me that if I ever have any questions about my car and/or services I could use, I may contact him and his team for help. Overall, I had a fantastic experience at Lithia Reno Subaru and I will happily recommend it to anyone looking to buy a new or used car.

The Reno Subaru service department has always provided outstanding care to my 2019 Outback. Most recently I had my vehicle in for a brake flush and front and back oil differentials. The service was excellent, and Jennifer Casey walked me through everything from beginning to end and provided me with a loaner car for the day. I really appreciated the car for the day since I had a lot of errands to do, and the service was going to take 4-5 hours to complete.

ITEMS STOLLEN AT Service Center... Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for four days...after my husband and I persistently called to get our car back, which Richie was very hesitant to return our car, upon getting our car back 4 high end sunglasses (and prescription glasses) (Ray Band/gucci) were missing from the center console... also including irreplaceable jewelry. Items were not left out and they were in the center console of the car. Richie is not answering the calls, texts or voice messages....Brittany the manager lacks any sort of empathy.

The service staff were very courteous and completed the inspection and repairs in a timely manner. When they promise they deliver. I would strongly recommend them.

So apparently you need insurance to test drive a vehicle, so if your first time buyer, they will not let you test drive the vehicles because you’re not insured. so don’t even waste your time going down to that dealership if you don’t have insurance. it would’ve been nice if they would’ve let people know ahead of time so you don’t waste your time out of your day.

Professional, friendly staff and very hospitable. There is service with a smile. They are very knowledgeable.

The customer service is excellent. Staff is very friendly. they have a very good selection of vehicles.

Being originally from last vegas I've had my fair share of con-men and loan sharks. I'll say they've got nothing on lithia Subaru. I went down on the 15th of May to try for a car, the finance manager said I was approved but because they don't like to get ahead of themselves they wanted to wait till everything was finalized before we can take the car home. Fast forward to may 19th we called even the finance manager and explained that it obviously wasn't gonna happen so we were gonna move on. He explained he had actually been trying to text us but must have had the incorrect number but that the loan was approved and he was waiting on the approval letter to come in within the next hour or so. As we get to the dealership he explains that they came in with a slightly lower interest rate and the payment would be a few dollars less. Papers are signed and we sign our title hand over our trade, cancel the registration and go about our day. Fast forward again to may 30th. We are called telling us that our bank statements aren't enough. My 1099 shows I make roughly 60k annually the IRS shows the same. They tell us we're to return the car, so I got and return the car, they give me mine but can't give me my title since it's already 5 on a Friday. Without the title I'm unable to register my family vehicle until atleast Monday. I call Monday to speak with the general manager and he explains it's not his problem and they're not responsible for the registration and that he lost out on his money because of us and it's our fault that the deal didn't go through. He also explained that it's not there responsibility to fix or even acknowledge that they broke the side seat cover on the drives side. Essentially told me to get bent. He didn't have time to deal with us since we weren't buying and it was our fault he lost his money and we should apologize to him. They are complete snakes getting by on the name and reputation of Subaru. You can buy a Subaru anywhere or the dealership can aquire one for you. Dealing with lithia Subaru is no different than dealing with and used car lot throughout reno. GO TO DOLAN .