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Reviews
From start to finish, our experience was great. Worked with Jeff Cooper and Sonny. Both were friendly, professional and knowledgeable. Will recommend Reliable Hyundai to our friends. Love the Santa Fe we bought. Randy and Maggie Brookman
From start to finish, our experience was great. Worked with Jeff Cooper and Sonny. Both were friendly, professional and knowledgeable. Will recommend Reliable Hyundai to our friends. Love the Santa Fe we bought. Randy and Maggie Brookman
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored to receive such wonderful feedback about your experience with Reliable Hyundai. It's truly gratifying to know that Jeff Cooper and Sonny provided you with the friendly, professional, and knowledgeable service that reflects our commitment to excellence.
We visited probably a dozen dealerships during our car search, and Springfield Hyundai was the ONLY one that actually made us feel seen and cared about instead of just another sale. After dealing with pushy attitudes and dealerships acting like they were doing us a favor, this place was such a relief. Vincent went above and beyond helping us find the right vehicle for our family and never made us feel pressured. He actually listened to what we needed, answered questions honestly, and worked with us every step of the way. The managers were also incredibly reasonable, helpful, and willing to work with us instead of giving us a lecture on ‘how car deals work. Like Acura did :) After some really frustrating experiences elsewhere, this dealership restored our faith that there are still good people in car sales. We left feeling respected, heard, and excited about our purchase. Highly recommend asking for Vincent if you stop by
We visited probably a dozen dealerships during our car search, and Springfield Hyundai was the ONLY one that actually made us feel seen and cared about instead of just another sale. After dealing with pushy attitudes and dealerships acting like they were doing us a favor, this place was such a relief. Vincent went above and beyond helping us find the right vehicle for our family and never made us feel pressured. He actually listened to what we needed, answered questions honestly, and worked with us every step of the way. The managers were also incredibly reasonable, helpful, and willing to work with us instead of giving us a lecture on ‘how car deals work. Like Acura did :) After some really frustrating experiences elsewhere, this dealership restored our faith that there are still good people in car sales. We left feeling respected, heard, and excited about our purchase. Highly recommend asking for Vincent if you stop by
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! We're thrilled that after visiting so many dealerships, Springfield Hyundai made you feel valued and cared for. Vincent and our management team take pride in providing honest, pressure-free service and truly listening to our customers' needs.
This place will take advantage of you. YOU CANNOT TRUST THEM. They improperly installed a part, then blamed me. NO INTEGRITY. Stay away.
This place will take advantage of you. YOU CANNOT TRUST THEM. They improperly installed a part, then blamed me. NO INTEGRITY. Stay away.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We take feedback like this seriously and understand how important trust and accountability are in every interaction. Our goal is always to provide careful, reliable service and clear communication throughout the process. We are committed to reviewing situations like this to ensure we are supporting our customers appropriately. Please reach out to Robert Beverly, our Fixed Operations Director, at [email protected] so we can discuss this further.
Ryan Anderson did a good job selling me my new car. He’s young, and he's learning. Very personable! I will refer others to him. Thank you, Ryan!!
Ryan Anderson did a good job selling me my new car. He’s young, and he's learning. Very personable! I will refer others to him. Thank you, Ryan!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback about Ryan! We're pleased you had a great experience with your new car purchase and appreciate your recognition of his personable service and dedication. Thank you for recommending us to others!
Had a great experience working with Ace and the dealership. I live out of state and was traveling and reached out about the truck. We had a number of conversations back and forth and were able to come to an agreement. Ace was nice to work with when I got to the dealership. After the sale he and a teammate helped me return my rental car out at the airport. Was a huge help to get me on the road and headed home. Would recommend Ace if you are looking for a vehicle to purchase.
Had a great experience working with Ace and the dealership. I live out of state and was traveling and reached out about the truck. We had a number of conversations back and forth and were able to come to an agreement. Ace was nice to work with when I got to the dealership. After the sale he and a teammate helped me return my rental car out at the airport. Was a huge help to get me on the road and headed home. Would recommend Ace if you are looking for a vehicle to purchase.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience, David! We're delighted your out-of-state purchase went smoothly and that Ace provided excellent service. We especially appreciate you noting the rental car assistance at the airport - that extra support makes all the difference. Your recommendation means a great deal to us at Reliable Hyundai!
From start to finish Jeff was excellent to work with. He respected our choice to wait until new year to make our purchase and did not barrage us with calls/texts/emails. As this was my car we were purchasing he did not defer to my husband. He spoke to me. And I hope I conveyed to Jeff how much I appreciated that. Our overall satisfaction is definitely 5 star. The only suggestion we have is to make sure when the car is detailed, it is detailed. There were smudges of something that was oil based on the exterior and plastic still covering the side view mirrors. Overall, not a terrible situation just one that could use a little attention.
From start to finish Jeff was excellent to work with. He respected our choice to wait until new year to make our purchase and did not barrage us with calls/texts/emails. As this was my car we were purchasing he did not defer to my husband. He spoke to me. And I hope I conveyed to Jeff how much I appreciated that. Our overall satisfaction is definitely 5 star. The only suggestion we have is to make sure when the car is detailed, it is detailed. There were smudges of something that was oil based on the exterior and plastic still covering the side view mirrors. Overall, not a terrible situation just one that could use a little attention.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback about Jeff and your 5-star experience! We appreciate you bringing the detailing concern to our attention and will ensure our team addresses these finishing touches more thoroughly.
Great experience from start to finish if you are thinking about a new car buy it here !
Great experience from start to finish if you are thinking about a new car buy it here !
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear about your wonderful experience! Thank you for recommending us to others considering their next vehicle purchase. We appreciate you sharing your positive feedback and look forward to serving you again!
Got dealership from Internet. Sent a note regarding a 2026 model Sales called me back immediately and offered me a test drive Appreciate the prompt response
Got dealership from Internet. Sent a note regarding a 2026 model Sales called me back immediately and offered me a test drive Appreciate the prompt response
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your positive feedback! We're delighted our sales team responded quickly to your inquiry about the 2026 model and arranged your test drive promptly. Your experience means a lot to us at Reliable Hyundai, and we appreciate you sharing it with others.
Our past experiences at this dealership have been bad. We decided to try one more time. This time was much much better. Noah (sales rep) and Gerson (finance) were fantastic! Thanks to Richard (sales mgr) for his leadership and support. Everyone from Richard to the daily driver were very polite, professional and made us feel at ease. This group is a staff that MANAGEMENT should be proud of!! In our opinion they get a 10 out of 10! JOB WELL DONE! P.S. so far we like the vehicle - great product!
Our past experiences at this dealership have been bad. We decided to try one more time. This time was much much better. Noah (sales rep) and Gerson (finance) were fantastic! Thanks to Richard (sales mgr) for his leadership and support. Everyone from Richard to the daily driver were very polite, professional and made us feel at ease. This group is a staff that MANAGEMENT should be proud of!! In our opinion they get a 10 out of 10! JOB WELL DONE! P.S. so far we like the vehicle - great product!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us another chance and for recognizing the excellent service from Noah, Gerson, and Richard's team. We're thrilled about your improved experience and that you're enjoying your new vehicle. Your feedback means everything to us!
Alek is tremendous, albeit a bit inexperienced. Made buying the car almost fun, and we got a pretty good deal.
Alek is tremendous, albeit a bit inexperienced. Made buying the car almost fun, and we got a pretty good deal.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive feedback about your car buying experience with us at Reliable Hyundai. We are delighted to hear that our team member made the process enjoyable for you and that you felt you received good value. Your recognition of the enthusiasm and dedication shown during your visit means a great deal to us. We appreciate you taking the time to share your experience and look forward to serving you again in the future.