Reliable Hyundai

Rushed finance process and unexplained add-ons We were at the dealership for a total of 4 hours ( most of this time waiting for finance. Our salesperson, Dakota, was a great person but clearly not well trained. He told us the finance manager would explain Zaktek (an interior/exterior spray) and a club pass. At 10 PM, finance explained nothing except a warranty. Exhausted and wanting to go home, we signed without any explanation of the add-ons. The next day I read the contract and called Cory, who said "I don't speak about that material, that is my salesman's job," even though he collected our signatures. He said the club pass could be canceled, but the roughly $1,000 coating is non-refundable. These were presented as options, so why can't they be canceled? I've since sent two emails and made a phone call asking to confirm the cancellation and for a contact to escalate this to. No response. Buyers: read every line of your contract and ask for each add-on to be explained and priced before signing. I'd welcome a response from management UPDATE: I did receive an email address from the "owner" on my google review for the GM of sales in which I have emailed with no response.

Went in to buy a Hyundai Palisades, Ryan Anderson ( our salesman) was very personal and friendly. He knew the product line well and worked not just for the dealership but also worked to get us the deal we were satisfied with. Coming from a former car salesman, outstanding job Ryan!!! Also a shout out to Rich (salesman manager) and Sonny (finance) for making our deal problem and pressure free. Will definitely refer others here!

I was treated with respect. They listened to what I was looking for and responded without trying to change my mind. They listened to my price range and respected that

Reliable RV were great to work with. Rick & Spencer were knowledgeable & helpful. Highly recommend them!

Too much paperwork for a cash transaction. Going to different buildings to complete it was inconvenient. Staff was friendly and courteous.

From start to finish, our experience was great. Worked with Jeff Cooper and Sonny. Both were friendly, professional and knowledgeable. Will recommend Reliable Hyundai to our friends. Love the Santa Fe we bought. Randy and Maggie Brookman

We visited probably a dozen dealerships during our car search, and Springfield Hyundai was the ONLY one that actually made us feel seen and cared about instead of just another sale. After dealing with pushy attitudes and dealerships acting like they were doing us a favor, this place was such a relief. Vincent went above and beyond helping us find the right vehicle for our family and never made us feel pressured. He actually listened to what we needed, answered questions honestly, and worked with us every step of the way. The managers were also incredibly reasonable, helpful, and willing to work with us instead of giving us a lecture on ‘how car deals work. Like Acura did :) After some really frustrating experiences elsewhere, this dealership restored our faith that there are still good people in car sales. We left feeling respected, heard, and excited about our purchase. Highly recommend asking for Vincent if you stop by

This place will take advantage of you. YOU CANNOT TRUST THEM. They improperly installed a part, then blamed me. NO INTEGRITY. Stay away.

Ryan Anderson did a good job selling me my new car. He’s young, and he's learning. Very personable! I will refer others to him. Thank you, Ryan!!

Had a great experience working with Ace and the dealership. I live out of state and was traveling and reached out about the truck. We had a number of conversations back and forth and were able to come to an agreement. Ace was nice to work with when I got to the dealership. After the sale he and a teammate helped me return my rental car out at the airport. Was a huge help to get me on the road and headed home. Would recommend Ace if you are looking for a vehicle to purchase.