Reviews
Van was ready on time and service advisor was friendly and helpful.
Van was ready on time and service advisor was friendly and helpful.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Theodore! It is amazing to hear that your van was ready on time and that our service advisor provided friendly and helpful assistance. At Checkered Flag Honda, we strive to make every experience positive. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Janell Boone - Service Manager - [email protected]
We weren't there for 4 hours and it helped that there were clean restrooms, different areas to sit with tv's and comfortable chairs.
We weren't there for 4 hours and it helped that there were clean restrooms, different areas to sit with tv's and comfortable chairs.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joy, thank you for your review! I'm glad to hear that you found our facilities at Checkered Flag Honda accommodating and comfortable during your visit. Our team strives to create a pleasant environment for our customers. We hope to see you again soon! Sincerely, Chad Frick - General Manager - [email protected]
Dropped my car off on Friday for a 7:20 appointment Saturday morning. Didn't wait with it, but was told maybe 4ish. Could not call service advisor directly. "Pam" dropped the line 3 times on me on two different phones before I gave up and got a ride in to the dealership around 4:30. Was told 15-20 minutes but didn't get my car until about 5:45. The service advisor, Tony, did come check on me at least twice and try to offer updates, and did answer my text messages.
Dropped my car off on Friday for a 7:20 appointment Saturday morning. Didn't wait with it, but was told maybe 4ish. Could not call service advisor directly. "Pam" dropped the line 3 times on me on two different phones before I gave up and got a ride in to the dealership around 4:30. Was told 15-20 minutes but didn't get my car until about 5:45. The service advisor, Tony, did come check on me at least twice and try to offer updates, and did answer my text messages.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Daniel. Your thoughtful feedback regarding your service appointment at Checkered Flag Honda is truly appreciated. It’s great to hear that Tony remained attentive and kept you informed throughout the process. However, the delays and communication concerns understandably caused frustration, and those concerns are taken seriously. Insights like yours help identify areas for improvement as efforts continue to enhance the overall service experience. Please feel free to reach out directly if any additional assistance is needed, and we hope the next visit delivers the smooth and timely experience you deserve. Sincerely, Janell Boone - Service Manager - [email protected]
Stephanie with checkered flag did an amazing job… she was awesome. Both my shuttle drivers drove very well Ric & Tom
Stephanie with checkered flag did an amazing job… she was awesome. Both my shuttle drivers drove very well Ric & Tom
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- Buying process
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Christopher! It's great to hear that Stephanie impressed you with her service and that Ric and Tom provided excellent shuttle rides. I appreciate your kind words, and we look forward to seeing you at Checkered Flag Honda again soon! Sincerely, Janell Boone - Service Manager - [email protected]
I have always compared service at other dealerships to Honda service. Checkered Flag Honda has ALWAYS set the bar. Taking a vehicle to the respective dealership for service does NOT guarantee the best service. Read the reviews! I am happy to give Checkered Flag a 5 star review not just for the repairs I had performed yesterday, but for the service i experienced over the last 8 years. Thank you for placing such a high value on integrity. Seems to be in short supply these days. For follow on potential customers, this a a business others should strive to emulate!
I have always compared service at other dealerships to Honda service. Checkered Flag Honda has ALWAYS set the bar. Taking a vehicle to the respective dealership for service does NOT guarantee the best service. Read the reviews! I am happy to give Checkered Flag a 5 star review not just for the repairs I had performed yesterday, but for the service i experienced over the last 8 years. Thank you for placing such a high value on integrity. Seems to be in short supply these days. For follow on potential customers, this a a business others should strive to emulate!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking a moment to share your visit, James! I truly appreciate your kind words and am delighted to hear that Checkered Flag Honda has consistently met your expectations over the past eight years. Integrity is at the heart of what we do, and it’s encouraging to know that our commitment resonates with you. We look forward to continuing to serve you in the future and hope to see you again soon! Sincerely, Janell Boone - Service Manager - [email protected]
I really like my service rep. He explains thing in terms you can understand and he listens to you. He answers any questions. I also like the customer service lounge. It is clean and taken care of.
I really like my service rep. He explains thing in terms you can understand and he listens to you. He answers any questions. I also like the customer service lounge. It is clean and taken care of.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Mary! I’m thrilled to hear that you had a positive experience with your service representative at Checkered Flag Honda. It's great to know that you found the customer service lounge clean and well-maintained. I appreciate your support, and we look forward to serving you again in the future! Sincerely, Janell Boone - Service Manager - [email protected]
Orlando has great customer service to detail and customer service are outstanding. He handle the situation very professional.
Orlando has great customer service to detail and customer service are outstanding. He handle the situation very professional.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kelvin! I’m thrilled to hear that Orlando provided you with outstanding customer service and handled everything professionally. At Checkered Flag Honda, we strive to ensure our customers have the best experience possible. We look forward to seeing you again soon! Sincerely, Janell Boone - Service Manager - [email protected]
Professional and willing to go out of their way to assist above and beyond. Great customer service
Professional and willing to go out of their way to assist above and beyond. Great customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Much appreciated for this wonderful feedback, Candance! I'm glad to hear that you experienced great customer service at Checkered Flag Honda. We're dedicated to going above and beyond for our customers, and your feedback truly motivates us. We look forward to assisting you again in the future! Sincerely, Chad Frick - General Manager - [email protected]
I enjoyed the outstanding customer service provided to my wife snd I when we visited the office.
I enjoyed the outstanding customer service provided to my wife snd I when we visited the office.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Stephen! I appreciate your kind words about the outstanding customer service you and your wife received at Checkered Flag Honda. I'm glad to hear you had a positive experience. We look forward to welcoming you both back in the future! Sincerely, Janell Boone - Service Manager - [email protected]
Smooth and easy. Pricing was straight forward and gave me a great price for my trade in.
Smooth and easy. Pricing was straight forward and gave me a great price for my trade in.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Aaliyah! I'm thrilled to hear that your experience with Checkered Flag Honda was smooth and straightforward, especially regarding the pricing and your trade-in. We appreciate your feedback and hope to see you again soon! Sincerely, Chad Frick - General Manager - [email protected]