Reviews
Service advisor Brian Giles
Service advisor Brian Giles
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Mark! I’m thrilled to hear that Brian provided you with excellent service at Checkered Flag Honda. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Janell Boone - Service Manager - [email protected]
Quick service; kept me informed on progress.
Quick service; kept me informed on progress.
- Customer service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your mention of our prompt service and regular updates shows how much we value efficiency and clear communication. Hearing that you felt informed during your Honda Accord Hybrid service means a lot to our service team.
Always an easy process. This time was so quick!
Always an easy process. This time was so quick!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating! We’re glad the service process for your Honda Civic was quick and easy.
All of the Service advisors are great. However, Orlando Gayol was very professional and valued my needs. He pointed out that my state inspection was overdue and noticed a starting hesitation on the ridgeline. Later, technicians pointed out that the starter was failing and recommended to replace the part before I'm left stranded on the road somewhere. I'm sure to say something about Checkered Flag if some one is in the market for a vehicle.
All of the Service advisors are great. However, Orlando Gayol was very professional and valued my needs. He pointed out that my state inspection was overdue and noticed a starting hesitation on the ridgeline. Later, technicians pointed out that the starter was failing and recommended to replace the part before I'm left stranded on the road somewhere. I'm sure to say something about Checkered Flag if some one is in the market for a vehicle.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thorough inspections are at the heart of how our service department operates. We’re pleased we could identify your overdue state inspection and the starter issue on your Honda Ridgeline before it left you stranded. Hearing that you appreciate our team’s professional care and recommendations means a lot to us.
The staff are very nice most of them are attentive, and will speak, the guy at Parts never speak, he's been there a long time I never seen him smile or speak
The staff are very nice most of them are attentive, and will speak, the guy at Parts never speak, he's been there a long time I never seen him smile or speak
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Roxanne! I truly appreciate your kind words about our attentive staff at Checkered Flag Honda. I'm glad to hear you've had positive interactions. I also value your comments about the Parts department and will take this into consideration as we strive to improve our service. We hope to see you again soon! Sincerely, Janell Boone - Service Manager - [email protected]
Monica was great. We felt taken care of. Pete who was involved in selling us the car was helpful and friendly. Actually everyone was!
Monica was great. We felt taken care of. Pete who was involved in selling us the car was helpful and friendly. Actually everyone was!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your awesome feedback, Dihann! I’m pleased to hear that you felt taken care of during your visit to Checkered Flag Honda. It's great to know that Monica, Pete, and the rest of our team made a positive impact on your experience. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Janell Boone - Service Manager - [email protected]
The sales rep was extremely friendly and very helpful. Plus I liked not having to negotiate the car price. Everything went smoothly and as quick as can be expected.
The sales rep was extremely friendly and very helpful. Plus I liked not having to negotiate the car price. Everything went smoothly and as quick as can be expected.
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- Buying process
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your note about not having to negotiate highlights our commitment to transparent pricing. Knowing that you found our sales team friendly and helpful means a lot to us. We’re glad the entire purchase of your new Honda Civic went smoothly and efficiently.
Great salesperson, Brandy Jones. She anwsered all our questions and found us a great CRV.
Great salesperson, Brandy Jones. She anwsered all our questions and found us a great CRV.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our sales team enjoyed answering your questions and helping you find the right Honda CR-V. Your kind words and five-star rating mean a great deal to our dealership.
*The availability of a courtesy ride from and back to the dealership for services. *My service advisor (Orlando Gaylor) kept me informed throughout the process.
*The availability of a courtesy ride from and back to the dealership for services. *My service advisor (Orlando Gaylor) kept me informed throughout the process.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Knowing that our courtesy ride to and from the dealership and clear updates from your service advisor made the service on your Honda Passport seamless is rewarding. Your kind words and five-star rating mean a great deal to us.
I would give zero Stars if I had to rate the person who answered the phone when I called in to make my appointment. But my actual customer service representative, Monica, was so helpful, so my five stars relate to her customer service only. The service itself was prompt and thorough, and my car looked great after they washed it and vacuumed the driver side floor.
I would give zero Stars if I had to rate the person who answered the phone when I called in to make my appointment. But my actual customer service representative, Monica, was so helpful, so my five stars relate to her customer service only. The service itself was prompt and thorough, and my car looked great after they washed it and vacuumed the driver side floor.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry the person who first answered your call fell short, but we’re glad our customer service representative could help you so effectively. Hearing that the service on your Honda Pilot was prompt, thorough, and left your vehicle looking great is truly rewarding.