Reviews
The overall experience was painless. I specifically liked the video detailing the condition of my car. My service advisor, Tony was knowledgeable and efficient when explaining the needed services.
The overall experience was painless. I specifically liked the video detailing the condition of my car. My service advisor, Tony was knowledgeable and efficient when explaining the needed services.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Knowing that the service process felt painless means a lot to our team. Your positive feedback on the video overview is appreciated. Our team is pleased we could keep you informed about your Honda Accord’s condition and explain the necessary work efficiently.
Customer service hands down. We received a lower price at a competator but the agony my family endured along the way to get to that number was exhausting. Knowing the amount of finagling, condescending remarks we encountered by the sales rep only meant our long time journey would be a miserable one with the competator. Meeting Carl Dyson was a breth of fresh air. He was extremely knowledgeable and really set me at ease. When a competator sales rep tells you, you're average and trys to explain why the intrest rates are the way they are before knowing a customers credit score shows they were out for the sale and not the customer. I'm not an average person. I appreciated Carl being upfront with me. I was ok paying more because of honesty and knowledge he brought to the table. He didn't treat me like I was average. It was, hands down a great experience with Carl Dyson
Customer service hands down. We received a lower price at a competator but the agony my family endured along the way to get to that number was exhausting. Knowing the amount of finagling, condescending remarks we encountered by the sales rep only meant our long time journey would be a miserable one with the competator. Meeting Carl Dyson was a breth of fresh air. He was extremely knowledgeable and really set me at ease. When a competator sales rep tells you, you're average and trys to explain why the intrest rates are the way they are before knowing a customers credit score shows they were out for the sale and not the customer. I'm not an average person. I appreciated Carl being upfront with me. I was ok paying more because of honesty and knowledge he brought to the table. He didn't treat me like I was average. It was, hands down a great experience with Carl Dyson
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hearing that our straightforward and courteous approach during your purchase of a new Honda Pilot set you at ease means a great deal to our team. We’re glad our sales team could offer the honesty and respect you deserved after a frustrating search elsewhere. Your five-star rating and praise for our process are truly appreciated, and we hope you enjoy every mile in your Honda Pilot.
Service adviser and supervisor communicated promptly and answered my follow-up questions comprehensively. Thank you.
Service adviser and supervisor communicated promptly and answered my follow-up questions comprehensively. Thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re happy our adviser and supervisor responded quickly and addressed your follow-up questions fully. Thank you for trusting us with your Honda. We look forward to helping you again.
Monica is literally the best customer service representative i have ever worked with!! She should me promoted !!!
Monica is literally the best customer service representative i have ever worked with!! She should me promoted !!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your five-star rating means a lot. We’re thrilled our service team for your Honda Pilot provided exceptional support, and we’ll be sure to share your compliments with the staff. We look forward to assisting you again.
Excellent customer service. From the minute I pulled up until I departed after my service every person I cane into contact with was most helpful snd friendly. I wanted to especially single out my service technician, Aaron and my service agent, Dallas.
Excellent customer service. From the minute I pulled up until I departed after my service every person I cane into contact with was most helpful snd friendly. I wanted to especially single out my service technician, Aaron and my service agent, Dallas.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for recognizing the helpfulness of our team during your Honda CR-V Hybrid service. We’re glad that from arrival until departure everyone provided friendly, supportive assistance. We’ll share your feedback with our service department staff.
Everything was done in a timely manner and I truly appreciate Stephanie and how thorough she was and explained everything in my maintenance plan.
Everything was done in a timely manner and I truly appreciate Stephanie and how thorough she was and explained everything in my maintenance plan.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting us know about your Honda CR-V Hybrid service. We’re glad everything was completed promptly and that the maintenance plan was explained clearly. We appreciate your kind feedback.
Everyone was very kind and professional. Check it was very easy and I received my vehicle in a timely manner. Monica was great.
Everyone was very kind and professional. Check it was very easy and I received my vehicle in a timely manner. Monica was great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s wonderful to know our team treated you kindly and professionally, and that the service visit for your Honda went smoothly. We’re glad the checkout was straightforward and you got back on the road promptly. Thank you for sharing your feedback.
My service advisor, Monica, made check-in/check-out a breeze. She was knowledgeable and extremely personable. Multiple advisors asked if I needed help when I was waiting momentarily outside her office. She provided constant and timely communication to me regarding my service inquiries…..probably the best I've had in that regards. Also the mechanic, Julian, successfully corrected a nagging issue from a previous safety recall that had been causing me concern and angst for awhile. I really appreciated his work to fix the issue.
My service advisor, Monica, made check-in/check-out a breeze. She was knowledgeable and extremely personable. Multiple advisors asked if I needed help when I was waiting momentarily outside her office. She provided constant and timely communication to me regarding my service inquiries…..probably the best I've had in that regards. Also the mechanic, Julian, successfully corrected a nagging issue from a previous safety recall that had been causing me concern and angst for awhile. I really appreciated his work to fix the issue.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s fantastic to hear our service advisor made your check-in and check-out so seamless, and that our team stayed attentive while you waited. We’re glad to have provided timely updates throughout the process and pleased our technician resolved the lingering safety recall issue on your Honda CR-V. Thank you for sharing your experience.
My advisor was very informative and helped me get my car fixed and returned to me in a timely manner.
My advisor was very informative and helped me get my car fixed and returned to me in a timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback. We’re glad your advisor provided clear information and that your Honda returned promptly after service. We appreciate your trust and look forward to assisting you again.
My service advocate Dallas was outstanding he did everything possible to insure my CRV was finished in time for my pending trip to Hatteras NC. He kept me posted on my cars progress and up dated on other issues which could have impeded my pending trip. He and the service technician Joe were both wonderful.
My service advocate Dallas was outstanding he did everything possible to insure my CRV was finished in time for my pending trip to Hatteras NC. He kept me posted on my cars progress and up dated on other issues which could have impeded my pending trip. He and the service technician Joe were both wonderful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re delighted our service team could have your Honda CR-V ready before your trip and keep you informed along the way. It was a pleasure assisting you with those additional items that might have delayed your journey. Enjoy your trip to Hatteras and safe travels.