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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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This team has serviced my 2010 Lincoln for at least the...

This team has serviced my 2010 Lincoln for at least the last 8 years. Everytime I call or go in, I receive great service! Exceptional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional customer service! Made my car buying...

Exceptional customer service! Made my car buying experience smooth...Tiffany Walker is awesome!!! The process was quicker than usual and they took the time to answer all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great costumer service ! Cree always kept meUpdated...

Great costumer service ! Cree always kept me Updated about my vehicle , very nice people, and I recommend coming here for service ! Hopefully I do t have to come back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Kudos to the Sutton sales staff, especially Dave the...

Kudos to the Sutton sales staff, especially Dave the sales manager for tolerating my fears for of getting taken another Ford dealer in the area. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service I received at Sutton Ford was top notch....

The service I received at Sutton Ford was top notch. Unfortunately my 2018 GT350 needed an engine replacement after only 2400 miles. I was a bit nervous about a job of this magnitude being performed on such a new car. The tech finished the work in much less time than I had anticipated and the service advisor Melissa kept me informed during the process. The car was flawless upon return and now running stronger than ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I recently had the "works" performed on my car. Jillian...

I recently had the "works" performed on my car. Jillian was my service person. She is always polite. Answers all my questions. She estimated my wait time as 1 1/2 hours including the "works". Time was exact. I was amazed! I gave her a gold star. She is certainly an asset to Sutton Ford. I took the shuttle both ways. I really appreciate this service. Randall was my driver. Very careful. I felt totally safe riding with him. My total experience was a pleasure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service at Sutton Ford Lincoln was excellent....

The service at Sutton Ford Lincoln was excellent. Melissa and her team were extremely detail oriented, which was helpful for me to understand. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good experience with our sales woman. Asked the correct...

Good experience with our sales woman. Asked the correct questions and at the end of time at the dealership fond me a beautiful car. As big thank you to Anita Sutton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Sutton Ford was really clean. Very respectful workers....

Sutton Ford was really clean. Very respectful workers. Tiffany Walker was one of the best sales women I’ve meet. She was clean and that’s good during this pandemic. She made sure she got me into something that was blue. So I was very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buyer

Tiffany was very attentive and clean. That?s especially good during this pandemic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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