Reviews
recall help
Sutton has always taken excellent care of me and my Mustang. Instead of waiting for the car in the waiting room, Sutton arranged a curtesy shuttle ride home. I added a new battery to the recall work done. Smooth transaction and no mess. Eric was friendly and efficient in writing up the service order. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sutton Ford ,I like Sutton Ford because they very...
Sutton Ford , I like Sutton Ford because they very energetic and professional. You don’t have wait all day for their services. I appreciate the way staff wash, clean my interior and exterior of my car. There is nothing like a friend or neighbor giving you compliments about the shine on your car. It make proud that I choose Sutton Ford to do business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Quick lane department was very good. I needed a tire...
The Quick lane department was very good. I needed a tire repaired. They took care of everything and did it quickly. I was on my way within 2hrs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Staff was friendly and helpful, while waiting at...
Staff was friendly and helpful, while waiting at different stages of the buying process they were constantly checking in with me and updating me on what they were doing or waiting on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, the only reason I'm completely satisfied with my...
Hi, the only reason I'm completely satisfied with my service on 6-27-20 was because of Jillian Stanford. Jillian is very pleasant and professional. The person who was working as cashier that day was nothing but rude and ignorant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Something came up missing out of my car while getting...
Something came up missing out of my car while getting service from Auto Butler in May 2020.I was told that the technician said he didn't take anything from the car but it was there when I took it in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, this is extremely concerning as we pride ourselves on integrity. Please give me a call if you would like to discuss further 708-720-8000 - Karen
Unhelpful and disrespectful ,,they just need your money,...
Unhelpful and disrespectful ,,they just need your money, randy was rood ,,they take care of just when they know they going to get your money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Sam, I spoke to you personally and we went out of our way to assist you but you declined. I am sorry we were not able to come to an agreement. Karen
Too many changes in the service department and the reps a...
Too many changes in the service department and the reps a not customer service friendly and little bit of a smart asre on the phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I would like to hear more details about your concern as we pride ourselves on customer service and that is how we survive. Please give me a call 708-720-8000 - Karen Ford
Very Friendly professional service, never have any...
Very Friendly professional service, never have any issues, pretty much always in and out. I think they should wash each and every customer vehicle 🚗 that get service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything went well and the staff was nice and...
Everything went well and the staff was nice and friendly. Thank you. This is all I have to say. 🤔🙂 except be safe and keep the good work up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
