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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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recall help

Sutton has always taken excellent care of me and my Mustang. Instead of waiting for the car in the waiting room, Sutton arranged a curtesy shuttle ride home. I added a new battery to the recall work done. Smooth transaction and no mess. Eric was friendly and efficient in writing up the service order. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford ,I like Sutton Ford because they very...

Sutton Ford , I like Sutton Ford because they very energetic and professional. You don’t have wait all day for their services. I appreciate the way staff wash, clean my interior and exterior of my car. There is nothing like a friend or neighbor giving you compliments about the shine on your car. It make proud that I choose Sutton Ford to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Quick lane department was very good. I needed a tire...

The Quick lane department was very good. I needed a tire repaired. They took care of everything and did it quickly. I was on my way within 2hrs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Staff was friendly and helpful, while waiting at...

Staff was friendly and helpful, while waiting at different stages of the buying process they were constantly checking in with me and updating me on what they were doing or waiting on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hi, the only reason I'm completely satisfied with my...

Hi, the only reason I'm completely satisfied with my service on 6-27-20 was because of Jillian Stanford. Jillian is very pleasant and professional. The person who was working as cashier that day was nothing but rude and ignorant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Something came up missing out of my car while getting...

Something came up missing out of my car while getting service from Auto Butler in May 2020.I was told that the technician said he didn't take anything from the car but it was there when I took it in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, this is extremely concerning as we pride ourselves on integrity. Please give me a call if you would like to discuss further 708-720-8000 - Karen

Unhelpful and disrespectful ,,they just need your money,...

Unhelpful and disrespectful ,,they just need your money, randy was rood ,,they take care of just when they know they going to get your money

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Sam, I spoke to you personally and we went out of our way to assist you but you declined. I am sorry we were not able to come to an agreement. Karen

Too many changes in the service department and the reps a...

Too many changes in the service department and the reps a not customer service friendly and little bit of a smart asre on the phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I would like to hear more details about your concern as we pride ourselves on customer service and that is how we survive. Please give me a call 708-720-8000 - Karen Ford

Very Friendly professional service, never have any...

Very Friendly professional service, never have any issues, pretty much always in and out. I think they should wash each and every customer vehicle 🚗 that get service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything went well and the staff was nice and...

Everything went well and the staff was nice and friendly. Thank you. This is all I have to say. 🤔🙂 except be safe and keep the good work up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.