Reviews
Sutton Ford is a professional and polite dealership. They...
Sutton Ford is a professional and polite dealership. They are quick with communication. Salesperson are attentive. Dealership is clean and service department was quick and clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience was an A plus service. Lester was...
My experience was an A plus service. Lester was professional, considerate and we loved the way he knew what vehicle/S.U.V was best for our family. If every dealership had a person like Lester it was make purchasing a vehicle a piece of cake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great
Great !! Les Parker has been my Salesman for over 20 years and everytime I have done business with him have been excellent. He's a great salesman. I love my used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service me and my fiance received with purchasing my...
The service me and my fiance received with purchasing my birthday present was a wonderful experience. Mrs. Walker really made our experience stress free and enjoyable. I would refer any of my friends or family to Tiffany Walker. Thank you for World Class Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sutton Ford
Bought a 2020 Ford explorer. We had a few hiccups initially, however Karen Ford (ironic), the Manager did everything within her power to make sure I was satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
DO NOT BUY FROM HERE
Every used vehicle was filthy inside. Customer relations and management were extremely unprofessional and downright rude because we did not buy. If you make an appointment several days in advance the car should be clean and parked outside - we had to wait for them to clean it and bring it around and the interior was trashed. If you are going to be disrespectful to potential customers you won't get the sale no matter how great the price. The General Manager and owner need to have communication training with their staff if they want to have a successful business.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sutton Ford Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.
Wonderful place for an oil change
I have been shopping here for more than 20 years. I've brought my daughter here to start her relationship with Sutton Ford. Great place to buy and service your car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andre, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Winston , shannon, chuck and Dave were all very helpful....
Winston , shannon, chuck and Dave were all very helpful. We can from another dealership in Indiana and Sutton Ford made it worth the drive .Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am very pleased with the services. A special thanks to...
I am very pleased with the services. A special thanks to Anita Sutton & her team for assistance during my visit. Thank you all for a great job!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sutton Ford- Matteson- Bad business
Felt rushed into buying a car without any other options to look at. Car was not cleaned out still had previous owners paperwork inside. Manager gave us the run around about detail and servicing the vehicle. He had me come back 3 times and job still wasn?t done. Basically lied to my face. Spare key has low battery and doesn?t work. Worst experience hands down, which is disappointing because I bought my last 3 cars there and never had a problem.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kristen, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (708) 720-8125 at your earliest convenience so we can work with you to make this better. We appreciate the chance to try and make this better. Take care
