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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great customer service and service tech.Brian was very...

Great customer service and service tech. Brian was very helpful. Lwt me know I needed rear brake job. Couldnt afford the orice at this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealership awesome customer service. The service...

Great dealership awesome customer service. The service team at quick lanes always break down any issues and give you options on what is the best solution to repair your automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am well pleased with the services and great customer...

I am well pleased with the services and great customer service. From the time you step in the door it’s always a smile as nd eagerly to help you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jessica at quicklane was friendly and helpful. Fairly...

Jessica at quicklane was friendly and helpful. Fairly quick service for being a walk in on a Thursday afternoon. Always a positive experience with the quicklane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They’ve always been very promote with my vehicle. I’ve...

They’ve always been very promote with my vehicle. I’ve always been informed of anything that my vehicle needed. Very pleasant business and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealer options added to the vehicle never disclosed...

Dealer options added to the vehicle never disclosed before coming in. Sent the title and extra key to your dealership and you can’t seem to find them. Very unpleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, at the bottom of the website on every page has the disclaimer. I apologize about the package, as they don't usually get past our shipping handler or accounting office but I am glad we were able to find it and fix your concerns. We look forward to having another opportunity to change your mind about our service.

Great team and Black owned , I wish that I could have met...

Great team and Black owned , I wish that I could have met Nate. Sutton the owner. Will return for service real soon. Thank you Sutton Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hands down best customer service I’ve ever head the...

Hands down best customer service I’ve ever head the pleasure of working with, Melissa handled all of my problems in a timely fashion and I was very pleased with the work that was done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love the care and consideration I received from Lester...

I love the care and consideration I received from Lester Jackson. He went over and beyond to meet our needs. Sutton Ford is my dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

She was fantastic help me with a question on my car she...

She was fantastic help me with a question on my car she took the time to go out to another Lincoln car and make a comparison came back to me with the answer I was very pleased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.