Sutton Ford

Seems like when I bring my car in they fix what’s wrong but a day or 2 later a different issue is starting to happen.

I appreciated all the above mentioned people in the purchase of my new 2019 Ford Expedition MAX. They were courteous, prompt, transparent, and FAST. I had all numbers negotiated over email. I arrived at Sutton Ford with my trade-in and compared my numbers to theirs. It was spot on with no baloney Or add ons/tricks. A pleasant surprise to say the least!!! Thank you, thank you! My father may be coming in for an Edge soon....

After agreeing on a price for a vehicle listed on the internet, I drove a considerable distance to purchase an grey Escape SE for my daughter. Upon arrival, the dealership discovered an error in their records. They had traded the vehicle to another dealer. After making this determination, they had two SEL models on the lot in the same color and offered either of them at the same price.

Great service, but recieved the service coupon I'd been waiting and waiting for a few days after. Really wish I could still get credit!!!!

Chatman was professional, pleaseant and helpful. LaToyta was also pleasant and very efficient at processing the paperwork. It would have been nice (since we scheduled an appointment) if a sales person would have been assigned prior to our arrival. Also it doesn't appear the Fusion was thoroughly checked out because the audio system wasn't working and there were some minor flaws in the paint that need to be addressed. All things considered we had a good experience.

When there was a misunderstanding with my question, I was transferred to Melissa. Melissa was flexible and able to walk me right through the process every step of the way. Very happy with the outcome of the work done and the service provided.

I’ve been purchasing Ford cars for years. I say as before, that my sales lady Anita and team are awesome. They have continue to make me very happy for my car purchases and make the visit very enjoyable.

Recall work. Only problem was wait for secondary part covered by warranty. Part arrived quickly and picked up day after repair as at work already. Works great.

Very quick and professional. Highly recommended. Would do business with again. Chuck took care of everything in a quick and professional manner. Thanks for the excellent customer service and experience.

Erik Buikema took great care of me. I drove 4 hours so I could deal with Erik at Sutton Ford. I knew he would fix it and be straight about what needed to be fixed and not add on extra parts or labor. My local Ford dealera are not as honest and treat me as if i k ow nothing about cars. They have tried several times to overcharge but not at Sutton Ford. Sutton Ford had excellent service and was the best experience i have ever had with a Ford dealer.