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Sutton Ford

(5,249 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Awesome

Like always, it was a pleasant experience. I’m always taken care of in the Quick Lane. Some times the wait can be long, but it depends on what is being done. My Lincoln has been serviced only at Sutton’s. I will continue to bring it there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Caring and knowledgeable!

Always appreciate your service department, Melliisa is the best! Questions are always answered with good advice about type of repair completed. Waiting room and showroom are clean and confortable

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service, friendly staff

My visit to the quick lane was indeed quick. The staff managed my expectations from the start, letting me know there were a few cars ahead of me, and delivered my car ahead of the estimated schedule. The waiting area was comfortable and everyone I interacted with was helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

One of the car keys was not working, tire pressure was low

I made an appointment for the tires and key. I was treated very professionally. Mr. Pleckham explained what needed to be done and I was happy that the service was completed in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied

We love working with Melissa. She takes time to be friendly, and she is very efficient. She also made time to help us understand our Lincoln’s settings in the App.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was good

Jamie and his partner did a very good job they know what they’re doing they got it done I’ve been dealing with them for a long time and they did what they always do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was great

I went to see a couple of cars and the salesperson was so great in helping us get a great deal on our car. I definitely would tell any to go there!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

Was very pleased with my service and would highly recommend you to anyone who needed to have any service or need to any question answered Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding, Superb!!

I am elated with the service I received! Ten stars!! You have an outstanding staff who value their customers. This is my third vehicle from your store.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

I really love how knowledgeable and friendly your staff are. They follow-through with updates and throughly review information regarding the vehicle. Highly recommended!! 💜😊

Auto butler

Love the auto butler service- just wish that when making an appointment it could be in a more timely manner, example I called and couldn’t get an appointment for almost two months

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.