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Sutton Ford

(5,249 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Oil change

Everything went well my my service visit, the employees were very friendly and helped me out a lot. I will definitely recommend Sutton Ford for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Brought vehicle in under warranty for oil leak

Service dept was very prompt in repairing my vehicle. This is the 3rd time my vehicle has been in for warranty repairs since 6/2019..Only issue I had was with courtesy shuttle to pick me up to get my repaired vehicle. Was not told it was first come first serve in the morning.until that morning. I could not wait until shuttle was done with other runs, I needed to get to work. Courtesy shuttle did not work for me

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Restored my van and truck back 2 operating standards.

Overall excellent service met all the requirements for adding an additional warranty on my 2015 F-250 in extending my warranty for an additional 75k miles. All my problems were addressed and vehicles are back on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

I dropped my car off while I was at work and had a it back before the day was over it came back cleaned and ready to go great service all around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford price gouging

I was over charged first of all I took my mks Lincoln to be wash and abt two streets over I arrived home my husband said water was running from under found out my water pump was leaking, parts was $500 and labor $2100 and charged me for a renter car and I have insurance coverage. I am going to get BBB and state attorney involved.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Dealership!

Customer service is great and the cars as well. I love the 2019 Mustang that I bought and I will and already recommened the dealership. Thank you for the help Niraj and Reuben. God bless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always get me in and out quickly.

The people are very friendly and know what they are doing. Explain what they are doing so I know what was done to the car. Needed to get the fan working so I had warm air blowing into the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dave was very helpful!

Dave went above and beyond to help make sure my vehicle was back up and running. I will definitely be back whenever I need my vehicle serviced!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Trust and relationship

I have been assisted by the same team of representatives for years....they know me and my vehicle. They understand that my business depends on my transportation. While regular service is critical to the problem free dependability of my vehicle, they make sure I am aware of how long I can expect to be in service. There are no surprises or excuses. The experience is always professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very long

Ford has sold me 3 cars and you guys still don't give me a break. But, I Love you guys will buy there again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.