Reviews
Julian couldn't be any more friendly or professional!...
Julian couldn't be any more friendly or professional! Everytime we take a vehicle in for service it is a no stress experience and vehicle is always done faster then expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this awesome review of Julian! It was a pleasure to serve you.
It’s been a good one just wish it was closer home for my...
It’s been a good one just wish it was closer home for my service but I great dealership can not complain at all nice work guys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tracy - thank you for this awesome review! We truly appreciate you making the trip out to see us. Drive safe!
Things were missed
I was not the one bringing my car in for services. So I called the morning of and spoke to a female who told me that she would be sure to put notes into the system. I specifically asked that the battery in my key fob and my tires checked due to low pressure warnings. The battery was not changed and the day after the service the light showing low pressure came on again. Im frustrated. The closest location is an hour from me. So it will be a minute before anything is checked again. JUST REALLY ANNOYING. I called for a reason!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback on our service department. We understand your frustration and would like to make things right. When you have a moment, please reach out to our General Manager, Greg Davison, at (919) 895-6516.
Easy access, Fast, short wait time, polite. But don’t...
Easy access, Fast, short wait time, polite. But don’t remember who from services I talked to. Easy to get appointment, on or On line
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! Visit again soon!
It was a very smooth purchase starting with the internet...
It was a very smooth purchase starting with the internet sales department thru financing. Love my new vehicle and my experience. I will purchase again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this awesome review! It was a pleasure to serve you. Come back and see us!
I had an amazing experience when purchasing a 2020...
I had an amazing experience when purchasing a 2020 4Runner from FAT of Sanford. They helped me finally pull the trigger on my dream car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! Congratulations on your new 4Runner!
My experience with the service was real good.Free snacks...
My experience with the service was real good.Free snacks and great courteousy were included. I really love the free service. In and out, quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review of our service department. Visit again soon!
2020 Rav4
Aaron M was very knowledgeable and accommodating in assisting us with a new vehicle. The Team at Fred Anderson Sanford couldn't have made it any easier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this awesome review! I will be sure to share your kind words with the team!
The dealership is very professional and detailed...
The dealership is very professional and detailed oriented. Customers seems to be first of their priority and they take you through the step till completion
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate this five-star review! We strive to make customers our first priority and I'm happy to hear we hit the mark.
AC compressor
To actual work to replace the compressor was fine but the information flow from the extended warranty inspector to the Toyota mechanic to the Toyota service writer to ME was not good. I was told by Toyota that the compressor was not covered. I called the warranty company and they said it was. I was told by Toyota that there was not expense to me and when I picked up the van there was a $412 charge that I paid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. Please do not hesitate to reach out to us directly with any concerns you may have.
