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Fred Anderson Toyota of Sanford

(2,276 reviews)
Visit Fred Anderson Toyota of Sanford
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (919) 842-3750 (919) 842-3750
Used (919) 842-3752 (919) 842-3752
Service (919) 842-3013 (919) 842-3013

Reviews

(2,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Anderson Toyota of Sanford from DealerRater.

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Great

The service was great would come back with my Toyota only cars. Would not be bring the used Honda car I purchase from there. Didn’t receive great service with it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive rating and feedback. We look forward to servicing your Toyota again in the future.

Trailer hitch installation

Both the service advisor and shuttle service person were very personable and polite. Price was outstanding and service was very timely. Would definitely use your service department again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars! We look forward to seeing you in our service department again in the future.

Friendly and efficient

They try to do the best and fastest service for you. If there is a delay, they try to make it up to you some how. The discount coupons they offer are often very helpful and worth while.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this positive review! Take care.

Great service arrived in dealership round 4pm on Sunday...

Great service arrived in dealership round 4pm on Sunday done deal within 2 hour test drive sign the contract I loved my new 2020 Tacoma God bless ..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review! Enjoy your new Tacoma! Drive safe.

I am so thrilled with my experience here with Wayne and...

I am so thrilled with my experience here with Wayne and everyone else I had the pleasure of meeting through the processing of buying my first brand new car. He was patient, kind, and made this process as easy as possible for me. He helped through every step! I highly recommend this dealership and Wayne especially!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Happy to hear you had a 5-star visit with us, Megan! Thanks for sharing!

Ended the year with a bang!!! 2020 TRD Pro Tundra

It was a very fast negotiation and even faster ride to Sanford, They had my Pro ready and we did the deal to end out the year on New Years Eve!!! So far I’m very pleased with my first purchase at a Fred Anderson dealership!! Thanks Tiffany, Courtney and Jason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this positive review, Judge Todd!

Customer service

Their customer service is amazing, they reach out to you continuously even after the point of sale to make sure you are still satisfied and to make sure you aren’t having any issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the 5-star feedback!

Amazing experience with Angie

Love working with Angie great sales experience in love with my New 2020 RAV4 I will recommend her to my friends and family members in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

Not completely upfront and honest

While I feel like I got a great deal on my 2017 Nissan Titan and the initial email, texting about the vehicle was great, the salesman was not completely upfront and honest about the vehicle. Granted it was a used vehicle but many known issues were not communicated to me. I drove 3 hours 1 way to the dealership and found that the front windshield had a dime sized ding in it, the passenger side window had a ding that was beginning to crack up the window, and there was only 1 key to the vehicle. Being that the vehicle was a push to start, that is kind of an issue. Also when I was ready to leave and drive home, the salesman graciously put $20 in the truck, but had a hard time strating the truck, stating that you had to hold the key fob against the start button to get the truck to start. This turned into an issue driving home as the dash indicated that no key was detected thus I was waiting to be struck on the way home.if the truck died. If you are asking why I went through with deal, it's because this Titan came with a 70k or 70 year warranty and only had 33k on it, so pretty much most things would be covered, the body and paint and overall condition of truck was great, and the price was a steal. So turns out the key fob actually was physically broken inside and my local Nissan dealership replaced it for free under warranty and will be providing me a second key at a great discount. My front window was repaired by Safelite with not charge under my auto insurance and the passenger window has been replaced at a cost of $100 deductable. So overall I am very happy with the vehicle, but am disappointed Fred Anderson wasn't up front and honest with these issues, I had already secured financing so that part was a breeze too, so just wish the sales people would have been more upfront with known issues. Obviously it was an as is used car sales but didn't appreciate them not being honest with me. My 20 year old son was with me and also couldn't believe they didn't be honest with us either. So beware at this dealership on used vehicles!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this feedback. We will be sure to address this with members of our team. In the meantime, please don't hesitate to contact us directly with any additional issues or concerns.

Excellent Service

They went above and beyond to help us with our bent rim. They were able to fix it in one day so we did not have to come back. We love the shuttle service and Mr Jimmy. He is such a nice guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Happy to hear you had 5-star service with us! Thanks for sharing.