BMW of Las Vegas

This visit by far was my best service visit since I purchased my vehicle. I have no complaints

I bought a used vehicle remotely and sight unseen. Communication was on-point, and the entire process went off without a hitch. On top of that, I got a good deal on a car that was tough to find and priced higher in my local market. Even though I don't live in Vegas, I'll be looking here for my next car as well.

Excellent service and great attention. Joseph Monaco was my service advisor and helped me thru the process of getting my insurance approval and my car repaired. Hands down to this dealer. Attention 100/100

From the the start Good customer service, great staff to work with awesome experience good job

Is my second time buying a car in BMW Las Vegas,is a wonderful experience,they are the best

Good customer service very informative, helpful with any problems that might be wrong with your vehicle.

Came here for an oil change I was able to make an appointment thru the BMW app. Process was easy BMW rep kept me informed. Clean atmosphere

I am very happy with the service provided by bmw of las vegas!!! Recommend to everyone.

Worst customer service: Summary: I buy a certified BMW i8, required tow in 2 weeks, in shop 124 of 365 days of first year & bad customer service over next year. I Purchased a BMW i8 in Dec 2020 and the facts below denote the many issues following, solely focusing on their responses to these issues, the response time, and the management style failures from this location as opposed to the facts that went wrong with the car. My BMW i8 cars been in the shop here 124 of 365 days out of the year in 2021, mostly because of mismanagement, and the car still has issues which this dealership has said I need to pay for out of my own pocket to fix when they have caused the issue -see image of driver door. Issues: 1. Within 1 week of purchasing certified preowned vehicle it had a drivetrain malfunction and was unable to be driven out of my garage, requiring 3 different tow trucks and uneventful facilitation from BMW to fix it which turned out to be four days of sending the wrong tow truck and a week longer for repair. Loss of use, a car and time. 2. When the car was purchased, one of the rear spoilers was broken underneath, and this was brought up to BMW to fix immediately…they did not fix this during purchase and said to come back, they did not fix this during the 12+ more times this was brought up in conversations with them over next year either, and it was finally fixed a year later when they grouped this into an insurance claim non related, after they attempted to tell me that it was not broke at all and at one point attempting to inform me it was my doing. 3. While heading out of town for Fourth of July 2021 hit a rock in the road -not BMW’s fault- however, how they responded to the situation is mind blowing: A: on the phone bmw informed me, I MUST bring the car in to BMW for any repairs to keep warranty -this was untrue I later found out. B: rim was cracked so they told me they had to order a new one, and there was absolutely no spares they could put on this car. I even offered to find a spare or buy an additional rim to avoid using a rental car to keep cost minimal for everyone -even a non similar looking rim- and they said this couldn’t be done -this was not True as well as I could have have used a spare. C: They did not offer any BMW loaner vehicles, and furthermore could not lock a rental in from a local company so they informed me to go ahead and rent a vehicle off of Turo and they would cover it. So this was done initially covering the weekend trip. Upon return the Circuis continued: This rental vehicle was extended 8+ times over the next 25 days because of irresponsibilities on behalf of BMW, ordering/sending the wrong rims, mismanagement of the repair, and delays, extensions pattern show proof. The Turo Rental cost to me was 2500 & BMW did not offer to pay any of it. Nor did they provide a vehicle to minimize costs for any party involved at any time despite the many asks throughout the 25 days. In fact after threatening going to corporate only offered to pay 900 -they have not sent the payment yet- and the rest was my responsibility -mind blowing, considering the thought process that went into this in advance to avoid this occurrence. Service Manager D: driver window was broken on the car in a parking lot -not BMW‘s fault- however, yet again, the mismanagement had car in shop for 3 MONTHS while in the shop, it was left out in the sun, every day, with low quality tape around the driver window to keep the window closed however, when the car was picked up, the gunk from the tape could not be removed and they did nothing about this in attempt to fix it and told me I should come back later to talk about it. They mentioned they will only replace the panel with gunk on it and not any other adjoining panels which were already sun damaged - will be a different shade of color when getting repaired. The car is in worse condition then when I bought it because of BMW. It created a huge loss all around, and still not fixed

consistently excellent service every time? Request Thomas for your service advisor? He will take good care of you