Reviews
I was very happy with my service.
I was very happy with my service. Thank you Thomas for accommodating me! I only wish my car would’ve been washed after being serviced.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bryce, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Joe Carcione is absolutely awesome to work with, and we
Joe Carcione is absolutely awesome to work with, and we are so thankful that he is our go to guy at BMW! Knowledgeable, straightforward and super helpful, Joe always makes bringing our car in for service as pleasant as it can possibly be. All the guys from check in to check out, do their best to provide service with a smile, which is why I definitely recommend BMW Las Vegas for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charlysense, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The service center is always efficient & the service
The service center is always efficient & the service managers are friendly and polite. Mark did a great job at the service center, informing us via phone. Oil Service pricing is excellent, for some reason, Spark Plug Servicing is astronomical compared to other shops. All other service pricing is as expected for a dealership... suitably expensive. However they reconcile their invoices, they noticed they had overcharged us and refunded us the next day, which was unexpected & honest! X5 service costs Oil service $225 for 3 years of unlimited CBS-based service New Battery + coding $500 Brake Fluid service $210 Quoted $870 for spark plugs (Ordered myself for $60 and I'll DIY them, if not quoted $300 for labor) Quoted $999 for a new key Cabin filters about $90 each
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
They did a great amazing job.
They did a great amazing job. Everything fixed within couple hours. They are friendly, kind. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Las Vegas
The experience was mostly achievable through the detail and integrity of my service agent Mark D. In all my dealings with dealerships two have stood out and both have happened to come out of this dealership. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stanley, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great friendly service.
Great friendly service... came by unannounced and Frank took care of me expeditiously and fit me in with rest of clients
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Dewayne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor Service Dept
Terrible service. After the key reading, I was told the car was in excellent condition and didn?t need any service, not even an oil change. Since I was there, I told them they might as well do it. Two minutes later, they ?recommend? nearly $1000 in services. Unbelievable. Do not buy a BMW. They drive great, but you cannot trust the service department. Several friends told us they had similar experiences and say they will never buy another BMW because of this.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0279 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Took my 330i in for warranty repair.
Took my 330i in for warranty repair. They guys did a great job. Everything was fixed within a couple hours and I was on my way. Would highly recommend.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dr. Jennifer, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Las Vegas
I?ve had my BMW 530e for almost two years now. It?s not my first BMW either. I always get excellent service at bmw Vegas. From the concierge, to sales and especially service. My service rep FRANK is the best. Him and his service team keep my car happy and ready for the road. Thanks to everyone at BMW VEGAS. See you around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steven, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
BMW Las Vegas
My service advisor Tyler was great and kept me updated throughout the repair process. I really appreciated the video tour from my technician as well. Very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
