Classic Ford

Bought an used 2013 F150 FX4 in mid April of 2015 they serviced it for 3 days two weeks later warning light came on on dash the truck would skip 5th gear go from 4th - 6th. Took the truck in the first'thing the next day after a week they had to call Ford tech services to"repair" a valve.Two weeks later it happened again but this time worse it would jerk going from 1st - 2nd then go 4th to 1st to 6th gear took the truck in on June 1st 2015 and after weeks of saying it is a certain part it still is not fixed on June 30 2015. Had several talks with the sales manager service manager and even emailed the main manager which he did not respond. I asked a sales person to order me a new 2015 truck and never heard back. In the month that they have had my truck I was never offered a loaner, and while testing my truck they have put several hundered miles on it. so No i would not buy or recommend doing bussiness with this dealership.

My experience at the Classic Ford dealership was very pleasant and accommodating. Everything I said was important to me was considered and resulted in the car I wanted. It is not very often that you can walk into a dealership and get what you want without hassle and deceit. Despite the point of profit in sales, this dealership met my expectations. AND my sales consultant although works for commission and for the dealership, made me feel like he worked for me. I left VERY happy...Thanks Patrick!

I did not expect the people to be so helpful. I like the way everything was explain to me. Most of all the way the car drives.

My salesperson was Jacquline. This lady hustled to achieve my goals, she was amazing! My new car Manager was Jamil Stanton, another extraordinary person! This was my first experience with Jacqueline and second with Jamil and I assure you it won't be my last. Both went above and beyond not only to satisfy me, they also assisted me and stayed by me as I wasn't feeling well. Truly caring people. Jennifer in finance is so patient. All members of Classic Ford make you feel you are a priority and not a number. Truly an amazing dealership! Thank goodness for all of them!

Wife and I have bought second car at Classic Ford, Smithfield, NC in 8 months, both times from Lewis Allen. Great personality, professional, truthful, honest. Would refer him to anyone. He advised me as to what was best for our needs and budget. Everyone at Classic Ford in Smithfield, NC are really nice, But Lewis Allen will remain our go-to guy. Our 2015 Focus SE is the first BRAND NEW car I have bought in fourty-six (46) years. Would not have happened without Lewis. Many thanks, Sal & Jane Faraci

Contacted CCofSmithfield about 10 days prior to visiting. My inquiry was via their website. Tabatha maintained contact with my provided numbers and I went to visit on 6-13-15 after visiting a local Mazda dealer the day prior. I met Tabatha who introduced me to Nigel who ended up being one of the most intelligent, articulate, mature young people I had met in a long time!! Nigel was knowledgeable about Ford's offerings, and since I'd done my research I knew what I was looking for. During the "negotiation" phase - hard to call it that since the whole process was pretty laid back - I got to meet Tim (sales manager) who was one of the most positive and happy people I'd met in all of my dealership visits over the years. They worked hard and got me a fair and decent deal on my trade-in and got me into my Focus Titanium. Jennife closed out my paperwork in the finance section-she was so nice and I felt like I had met an old friend. "Delivery" of my new car culminated with a walk-around and orientation of every aspect of my new car. Nigel (salesman) wanted to ensure that I was satisfied and understood my new vehicle. I wouldn't hesistate to send friends/family to this dealership. Thanks to the GM (Stan) for such a great experience!!!

Every thing was good. Staff was very friendly and courteous. Would like to have a little better price break on this vehicle. Nigel Blow was sales person and really worked hard to make the sale.

I was in a difficult position with my trade-in vehicle and everyone involved worked very hard to get me in a new vehicle and keep it affordable. I liked that I wasnt pushed and hounded during the process and I also appreciate the effort that everyone put in when they could have just said it wasnt possible. Thank you to my Salesman Dean Ervin for going the extra mile and having patience and keeping his sense of humor! I enjoyed doing buisness with Classic Ford. Thank You, Lori Tillman

My husband and I went in to look for a new car. We were immediately greeted and helped. He took us inside, sat us down and listened to what we were looking for. He found several cars that might work. We didn't feel pressured to do anything or buy anything. He answered all our questions. No issues when going for the test drive. Overall, just a good experience and the process of buying the car was simple. We would go back again for our next car!

Everyone helpful n pleasant - were willing to listen n the to look for and find a vehicle that I wanted. Would recommend family and friends to buy vehicles there