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Classic Ford

(690 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2015 consumer dealer award
New (855) 368-5581 (855) 368-5581
Used (855) 358-3386 (855) 358-3386
Service (877) 821-9451 (877) 821-9451

Reviews

(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Ford from DealerRater.

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Best experience with car dealership

My experience with classic ford was a great one , managers as well as salespersons were really fantastic and professional. Financing the vehicles was also a welcoming adventure as well , was treated as part of the family . I would certainly advise anyone that was looking a new or used ford vehicle to contact Classic Ford of Smithfield for a great car buying experience. Thanks classic ford for the great deal you give me on my 2015 F250

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

We had the most wonderful experience at Classic Ford in Smithfield, NC. Our salesperson, Jackie Dickens was more than outstanding. We were "just looking" at the Ford Edge and ended up purchasing one!! Jackie is so knowledgeable and awesome to work with. We also worked with Jameil Stanton who was also a pleasure to work with and I do say "work" but we were able to reach an agreement and purchase the car. Jennifer Hedgepeth in the Finance Dept is very committed to her position and was able to explain the process of financing and extended warranties. All in all, we had a wonderful day and love our new car. This dealership is very customer friendly and we felt "right at home".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful Experience

My girl-friend and I was just looking at the price of used cars. But, with Dave Parker's hard work and dedication, we ended up with a great "Pick-Up". I was amazed at the dedication of all the rest of the team at Classic Ford,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My joyful moment

I went into the dealership not knowing that I would leave with a spanken brand new car!! I cried when I found out the interest rate and offer they extended to me. It was a deal you could not beat. They worked it out for me and I'm humbly thankful. They wanted a smile on my face and they received a big one. A big thanks to the whole team involved in my car deal and especially to my sales lady Salethea Baber, the GM Stan Lovejoy and Tim Jones. Thank you all so much for a pleasant experience. I would most definitely recommend this dealership to family, friends and strangers. Saleathea Baber is a great salesperson and I would also recommend her as the sales person to go to at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest Car Buying Experience!!

I have never been experienced an easier time buying a car. Patrick was very awesome to work with! I highly recommend Smithfield Ford. I highly recommend working with Patrick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

I had a great experience with the team at Classic Ford of Smithfield Patrick, our sales guy and Gregory , the manager, did everything they could to get us into the car we wanted. I am a very tough customer but they handled everything I threw at them and then some. Great group and I am glad they got the deal done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

best representative ever. Dean Steward

My husband and I would like to deeply thank Dean for all his support, patience, honesty and kindness. You guys are so lucky to have a such a great seller working and being part of your company. People like him and the rest of your staff make the difference. Thank you! Sandra and Francisco

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A very good experience

I went to Classic Ford looking for a used 2014 F150. We were met by Salethea Baber. She said that Classic didn't have any used 2014 F150s but she said they may be able to help me get a new F150. We talked, and I told Salethea exactly what I wanted. I even gave her some print-outs I had looked up on the internet. She went to talk to her manager to see what they could do. She came back and said she had to get something out side, and would be right back. She drove up one of the most beautiful F150 I had seen. She came and asked myself and my wife to go outside with her. The truck has everthing I wanted, plus a whole lot I never thought of. She told me that she can get me in this truck and if I was interested. Anyway she and the manager got us qualified to buy this fantastic truck. And just a little more than the payments I told her I could do.. She got me into a vehicle nicer than I have ever. in my entire life ever had. I am more than happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Positive Purchase Experience

In summary, the Most Rewarding Purchase experience I've had the pleasure to witness for many years as a consumer. Jacque' shows grace, poise, leadership, business professionalism and a great people personality. All the Classic Ford staff worked dilligently and professionally to ensure our purchase of a vehicle met every requested feature. It is truly a rewarding experience for us to do business with Classic Ford and its team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful first-time car buying experience

I bought a 2012 Mazda Mazda3 from Classic Ford this weekend and it was actually a very painless process. Buying my first car, I was a little overwhelmed and nervous for the whole experience. I visited several dealerships before going to Classic Ford, and none of them even came close in terms of customer service. I felt welcomed from the second I stepped inside and I was walked through every step. I worked with Lewis Allen, who was the friendliest man I've ever met! Such a sweet guy, and he's been in the business over 30 years. He answered every question I had and he even put a new battery in my car before I drove it off the lot. The process was very quick and easy. They did all that they could to make sure I ended up with a price I felt comfortable with- and I had very specific conditions! I would recommend Classic Ford to anybody looking for a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.