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Classic Ford

(691 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2015 consumer dealer award
New (855) 368-5581 (855) 368-5581
Used (855) 358-3386 (855) 358-3386
Service (877) 821-9451 (877) 821-9451

Reviews

(691 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Ford from DealerRater.

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I have been working with Lewis Allen off and on for about...

I have been working with Lewis Allen off and on for about 2 or 3 years, he has always been up front and honest with me. When we had a problem with one of the used vehicles that I was looking at he assured me he would do everything he could to put me in a truck that would siut me and my wife. As for the Sales manager, he did not not come into the office one time to speak to me or my wife while we were puchasing the new truck which I thought was kind of rude after the mishap with the used one I was looking at. I would recomend anyone to go see Lewis, as for Stan the sales manager, not so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience at Classic Ford was by far the best car...

My experience at Classic Ford was by far the best car buying experience I've ever had. All of the associates were very professional and knowledgeable of my paricular process. I would clearly recomend this dealership to my friends and family after all I was recomended to visit them. I was so impressed that I know for a fact, I am a customer for life. Great Job Classic Ford!!!!! Von Young

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good service from our sales person and the finance...

Very good service from our sales person and the finance Manager. Answered questions we had and worked to get a good deal for us. We had to bring the cra back over for a slight blemish repair and it was taken care of promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I really loved the way I was treated as a customer. ...

I really loved the way I was treated as a customer. Jacqueline was very friendly and honest on both of the occasions we dealt with her. A real Professional!. In addition, the finance officer, Jamil, took his time to ensure that our experience was as is should be. I would defnitely use Jacqueline again when we come back to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

After having issues with my local dealer, the normal...

After having issues with my local dealer, the normal "sales" games, I called Classic Ford in Smithfield. Yolanda was great and quickly responded to my email request. I had a couple of more questions that she again promptly answered. We came to an agreement over the phone and I drove over an hour the next morning to pick up my new car. When I arrived Sidney Lowe had the car ready to go and most of the paperwork ready. I finished with the Finance Manager Jamil Stanton and was out the door with NO surprises! I would recommend this team to anyone including my family... and I will!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Classic ford of Smithfield was a great place to shop for...

Classic ford of Smithfield was a great place to shop for a new car. Not only were they non-aggressive in their sales tactics, they were friendly and understood our situation and when we needed to find a car by. Patrick was great in finding the car that we wanted and offering options on top of that if we needed. Thanks All!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was great, especially Jacqueline and Jeff(Sales...

Everyone was great, especially Jacqueline and Jeff(Sales Manager)!! Would definitely do business with again, and will definitely recommend!! Great experience, and LOVE my new vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Patrick mellonas is an extraordinary Sales...

Patrick mellonas is an extraordinary Sales consultant.friendly.gave a positive business approach.no hassell Went right to work. Gave me undivided attention very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jackie was on point with answering questions and...

Jackie was on point with answering questions and listening to our needs. She did a great job at balancing the price with our requirements. She knew the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The customer service was flawless. The men and women made...

The customer service was flawless. The men and women made the atmosphere very welcoming due to the fact that I was coming in compeletly unaware of how I was going to get treated due to the fact I needed a co-signer which is my wifes mom due to POA and my wifes absence due to the military, the fact that me being a women is married to a women or the mere fact that I had a credit score of 0. Well needless to say lewis walked me every step of the way , made me feel comfortable, and kept following up with me while I waited to see if I could even be approved. But after lewis and his team worked rigorously they found someone that would accept and approve me. I am very thankful for him and his team. THANK YOU ALL!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.