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Classic Ford

(691 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2015 consumer dealer award
New (855) 368-5581 (855) 368-5581
Used (855) 358-3386 (855) 358-3386
Service (877) 821-9451 (877) 821-9451

Reviews

(691 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Ford from DealerRater.

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The ordering process through Classis Ford went smoothly

The ordering process through Classis Ford went smoothly (with Stan's help) and taking delivery of my new Ford Maverick truck was a simple and painless process. Kevin Merritt was great to work with, so please thank him for his personable and professional demeanor/attitude. A wonderful experience over all. Thank you all!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had my 2021 F150's first service today.

Had my 2021 F150's first service today. Was very pleased with the experience. Check in time was minimal and the service was completed quickly. Service rep was courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was the best buying experience I’ve had.

It was the best buying experience I’ve had. They were professional and did everything to get me the best deal on trade and my buying experience. I will continue to use their service department as well. Tyler was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dropped my 1996 Explorer on Sunday night, check engine

Dropped my 1996 Explorer on Sunday night, check engine light was on. Classic called me on Tuesday, saying they were a bit busy, would get me on the schedule as soon as possible. I went to Classic on Friday to check the on vehicle. Service manager shows me a pile of service orders, mine is near the middle, Told me it should be repaired soon. I went back on Tuesday, clerk checks on car, service order is still near the middle. They will get to it as soon as possible. I went back on Friday, the service manager said he would check on my car, seems my car is still in the middle of the pile, he says he will put it on top so the next mechanic would pick it up. I went back to Classic Ford on Wednesday, asked the clerk how my car was doing, she could not find it in the completed file so she went to the stack of work orders. Amazing, my car was back on the next to the bottom half of the stack. I asked for my keys and took my car and left. I only recommend Classic Ford to my enemies.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent fast courteous repair!

Excellent fast courteous repair! My Ist time here and will definitely be back! Beautiful facility and very clean. Everyone I encountered was friendly! April in service was very nice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had to wait 2 months for appointment and they only

Had to wait 2 months for appointment and they only completed 2 out of 5 problems.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had a wonderful salesman.

We had a wonderful salesman. He made our experience enjoyable. The process was fast and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service today, had regular oil change, they were

Good service today, had regular oil change, they were prompt, courteous and facility is very nice and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bryant was nice and helpful.

Bryant was nice and helpful. He was understanding and calming when I was disappointed. He helped me to see the issue did not really matter. I was overall very satisfied with my experience. I am happy about my purchase. Thank you Classic Ford of Smithfield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

While traveling down to the Flowertown festival in SC my

While traveling down to the Flowertown festival in SC my truck blew a hose. This dealership stepped up, provided unbelievably fast service and had me back on the road in time to get my stand set up before the storms kicked in. The service manager stepped in and personally saw to my repair. I have never been this impressed with an automobile service department but these guys went above and beyond. Thanks Classic service!! TJ Berry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.