Reviews
Service Excellence!
Another great experience with Texas.Cars Direct! I’m never dissatisfied with the staff nor my car of choice. It’s always a smooth and consistent process. They are the most trusted dealer anyone can imagine!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mercedes Benz purchase TexasCarsDirect
Excellent Service and fair prices on cars. Employees were truthful and helpful. Would recommend to friends and family to look at Texas Cars Direct before purchasing elsewhere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Serendipity
This was the easiest car acquisition ever. TexasCarsDirect came highly recommended and the first time we checked we found the exact car we were looking for. Start to finish in 48 hours! Thanks, Adam.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2000 Mercedes 500SL
Not a good ideas to purchase any "as is" automobiles from Texas Direct. Had previously purchased autos from Texas D and would have appreciated a report on the requirement for a new timing chain ($2500) .Car was never presented in a cold state on two inspections but had been warmed up where no problem could be detected until the next day on a cold start. Pretty sure they knew this but the saying is "Stupid is and stupid does" and that is on me. Take a mechanic with you no matter what you buy here.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
William F. purchased a 19 year-old 90,000 plus mile Mercedes 500 SL from us, that we had taken in trade from another customer. Based upon age and mileage, we listed and sold the car strictly on an "AS IS" basis. We priced the car very low to reflect its age, mileage and condition. William F. came to look at the car. He described himself to us as a "car expert." He spent some two hours looking the car over. We nonetheless recommended that he have an independent mechanic examine the vehicle, as it was nearly 20 years old and we were selling the car without any warranty or representation of any kind. William F., in fact, obtained a pre-purchase inspection of the vehicle. After obtaining the inspection and prior to making the purchase, William F. stated that he knew he would have to put money into the car. He purchased the car in October 2018. It was not until January 2019, that William F. posted that the car at this time apparently needs a new timing chain. William F. never brought the car back to us, so that we could determine whether, in fact, a new timing chain is now needed. We regret that William F. is unhappy with his purchase some three months later. However, he acknowledged that he was buying an older vehicle, "AS IS," without warranty of any kind, and he stated to us prior to the purchase that he knew he would have to put money into it. We sold the car to him at a low price, so that even with the anticipated claimed expenditure for a new timing chain, we feel he did not overpay for the vehicle. Pete Bulban
Excellent. Courteous. Helpful Cheerful without pressure and
6 or 7 car. Quaility and pricing. Friendly service. Service after the sale. Selection. Is great. Dealership clean and website excellent. Recommended many friends who also had favorable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pleasant Experience
I’m in the car business so appreciate when salespersons don’t bug me. The staff was very friendly but laid back even before they knew my background. I really appreciated that. My salesperson Ami Groves handled my somewhat unusual requests with ease. Ami was very professional, friendly and competent in all aspects. She’s a credit to your organization.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
TexasCarsDirect is one of the Very Best Car Dealers!
TexasCarsDirect is one of the absolute very best car dealers in the state of Texas to purchase an automobile from. Great customer service and great selections! And, their friendly staff is a definite plus! I will be referring other customers to them and I myself will be returning for my next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ali was on the spot!!!! 20 minutes in and out!!!!
The car was exactly as described. Detailed and ready to roll. No dallying around. I really liked this dealer and their service and i will return again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Be careful...
I totally get all the good reviews, Mike was attentive and very helpful. However, I bought an SUV from them sight unseen and for the most part it was what it should be, but when I got it ,it was in need of a $2000 repair (lighting console) that I got stuck with... I think they should have caught it or at least made some concession to help make it right. Just make sure you do your due diligence before buying...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Great sales person.
Adam was responsive, accommodating and friendly. Excellent problem solver. The price was fair. I really appreciated that he was knowledgeable about how to deal with our export business
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car