Reviews
I have been coming to this dealership for years and it has been an exceptional experience. These guys, this staff are always professional and I wouldn’t recommend another Chevrolet dealership.
I have been coming to this dealership for years and it has been an exceptional experience. These guys, this staff are always professional and I wouldn’t recommend another Chevrolet dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I just purchased my Silverado from this dealership, and I was very impressed. This is a very well-run organization; they care about their clients My salesman, Vernon, was great. I told him what I was looking for, and he came through quickly, setting me up with a truck I literally fell in love with Trust me, if you're looking for a Chevy at a good price with great service, you need to visit this dealership Thanks for the great service
I just purchased my Silverado from this dealership, and I was very impressed. This is a very well-run organization; they care about their clients My salesman, Vernon, was great. I told him what I was looking for, and he came through quickly, setting me up with a truck I literally fell in love with Trust me, if you're looking for a Chevy at a good price with great service, you need to visit this dealership Thanks for the great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I absolutely love my new car, and I’m so glad I had Michael Jackson helping me through the process! He was very professional, friendly, and patient, and he made everything so easy from beginning to end. Michael took the time to listen to what I wanted and made sure I was comfortable with my choice. I never felt pressured at any point. He truly went above and beyond, and I would definitely recommend him to anyone looking for a great car-buying experience!
I absolutely love my new car, and I’m so glad I had Michael Jackson helping me through the process! He was very professional, friendly, and patient, and he made everything so easy from beginning to end. Michael took the time to listen to what I wanted and made sure I was comfortable with my choice. I never felt pressured at any point. He truly went above and beyond, and I would definitely recommend him to anyone looking for a great car-buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Dayzia! Michael is a valued member of our team, and it's great to hear he made the process smooth and pressure-free. We hope you're enjoying your new car!
Estoy muy contento por la atencion que me dio el señor john Navarro es una persona muy professional en su trabajo
Estoy muy contento por la atencion que me dio el señor john Navarro es una persona muy professional en su trabajo
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Nos alegra saber que tuvo una buena experiencia con nosotros. Esperamos verle de nuevo pronto.
David and his team over at Pre-owned made sure all the issues with my Corvette were taken care of. Will, his assistant, stepped up and got it done.
David and his team over at Pre-owned made sure all the issues with my Corvette were taken care of. Will, his assistant, stepped up and got it done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Chris. We're glad David, Will, and the pre-owned team came through for you and got everything sorted out.
I explained over the phone to Daniel what vehicle I wanted, what I wanted to pay and what I wanted for my trade, he had the vehicle ready when I arrived, although he was not able to meet my exact requests on payments and my trade amount, he came as close as possible, I feel that I still received a good deal, am well pleased with my purchase. Daniel, Mike and Elvis all made this one of the best car buying experiences I have had, I will definitely recommend Lone Star Chevrolet
I explained over the phone to Daniel what vehicle I wanted, what I wanted to pay and what I wanted for my trade, he had the vehicle ready when I arrived, although he was not able to meet my exact requests on payments and my trade amount, he came as close as possible, I feel that I still received a good deal, am well pleased with my purchase. Daniel, Mike and Elvis all made this one of the best car buying experiences I have had, I will definitely recommend Lone Star Chevrolet
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and for trusting us with your purchase. We'll be sure to pass along your recognition to Daniel, Mike, and Elvis, and we hope to see you again down the road.
Excellent costumer service from all the employees.. they go beyond the expectations and they explain every single detail..
Excellent costumer service from all the employees.. they go beyond the expectations and they explain every single detail..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Lili. It's great to hear the team made such a strong impression, and we look forward to seeing you again.
I had an excellent experience purchasing my vehicle at Lonestar Chevrolet, and I couldn't be happier with the service I received. From the moment I walked in, Gabriel Diaz and Mr. Jorge Esquivel were professional, respectful, and genuinely honest throughout the entire process. Gabriel made everything smooth and stress-free, answered all of my questions, and never made me feel pressured. Mr. Esquivel made sure the app set up on my phone for my suburban was done right and working properly. Their outstanding customer service and attention to detail made buying a car an enjoyable experience. I truly appreciated their transparency and willingness to make sure I was comfortable every step of the way. If you're looking for someone who provides exceptional service and makes the car-buying process easy, I highly recommend asking for Gabriel. Thank you for making this such a great experience!
I had an excellent experience purchasing my vehicle at Lonestar Chevrolet, and I couldn't be happier with the service I received. From the moment I walked in, Gabriel Diaz and Mr. Jorge Esquivel were professional, respectful, and genuinely honest throughout the entire process. Gabriel made everything smooth and stress-free, answered all of my questions, and never made me feel pressured. Mr. Esquivel made sure the app set up on my phone for my suburban was done right and working properly. Their outstanding customer service and attention to detail made buying a car an enjoyable experience. I truly appreciated their transparency and willingness to make sure I was comfortable every step of the way. If you're looking for someone who provides exceptional service and makes the car-buying process easy, I highly recommend asking for Gabriel. Thank you for making this such a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Gabriel Diaz and Jorge Esquivel will be glad to hear this feedback. We look forward to welcoming you back whenever you need us at 281-517-7000.
We made an appointment to meet an agent to look at a particular car, we arrived an our representative was waiting with the car cooled down, this is June in south Texas, we drove the vehicle but were not in love with the new shade of red, and without a hesitation he was able to help us find the vehicle we were happy with in every way!
We made an appointment to meet an agent to look at a particular car, we arrived an our representative was waiting with the car cooled down, this is June in south Texas, we drove the vehicle but were not in love with the new shade of red, and without a hesitation he was able to help us find the vehicle we were happy with in every way!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. It's great to hear our team was prepared and attentive, and that you left with a vehicle you're truly happy with.
The experience once we walked in started off bad. The sales person that was supposed to meet us was not there even though I had received multiple text 20 mins before getting there. He apparently had to leave but a text message letting us know and who to ask for would have been nice. Once they figured out who would help us which was Nestor he was great. Next waiting for the finance person was horrible. We could see him in his office and he was so frustrated we were not looking forward to dealing with him. The other finance person Demarcus had assisted 2 other people while we were still waiting for our finance manager to assist us. I asked Nestor if we could be seen by Demarcus instead but it wasn’t an option. Once our finance manager got our file he did not hide how frustrated he was with doing our paperwork. Eventually Demarcus and Nestor were in the office with him and what ever went on Demarcus kindly grabbed our paper work and assisted us. After dealing with all this a few weeks later we are getting calls from Capitol One and the dealership regarding issues with Capitol One funding our loan. There was so much back and forth trying to get this resolved. It is finally resolved but now I am finding out that my credit was pulled again multiple times weeks after picking up the car I am guessing in an attempt to get funding but we were not told this would be done. I know I am in the situation of rebuilding my credit. With everything that happened I would have preferred a no and I would have moved on. Needless to say I would never go back to this dealership or refer anyone here.
The experience once we walked in started off bad. The sales person that was supposed to meet us was not there even though I had received multiple text 20 mins before getting there. He apparently had to leave but a text message letting us know and who to ask for would have been nice. Once they figured out who would help us which was Nestor he was great. Next waiting for the finance person was horrible. We could see him in his office and he was so frustrated we were not looking forward to dealing with him. The other finance person Demarcus had assisted 2 other people while we were still waiting for our finance manager to assist us. I asked Nestor if we could be seen by Demarcus instead but it wasn’t an option. Once our finance manager got our file he did not hide how frustrated he was with doing our paperwork. Eventually Demarcus and Nestor were in the office with him and what ever went on Demarcus kindly grabbed our paper work and assisted us. After dealing with all this a few weeks later we are getting calls from Capitol One and the dealership regarding issues with Capitol One funding our loan. There was so much back and forth trying to get this resolved. It is finally resolved but now I am finding out that my credit was pulled again multiple times weeks after picking up the car I am guessing in an attempt to get funding but we were not told this would be done. I know I am in the situation of rebuilding my credit. With everything that happened I would have preferred a no and I would have moved on. Needless to say I would never go back to this dealership or refer anyone here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We apologize for the delays and frustration during your visit, as well as the confusion with your financing. Your feedback is important, and we’d like to discuss how we can make things right. Please contact us directly at 281-517-7000.