Jeep Chrysler Dodge RAM of Ontario

Had my mudguards put on and Carl and Dale help me a lot . Best service team . Always bought and serviced my car here. A

I had my mudguards installed on my car and Carl and Dale took good care of It. Service team is always top notch. I always bought and service my car here now and in the future. This is the only dealership that makes a deal happen for me. A+++++. They always took good care of me whenever I needed service on my car.

Service rep Carl Mills was wonderful. He went above and beyond and it is appreciated. The service department did a great job, I brought my Pacifica in at noon and it was out later that afternoon. That's what I call service.

Purchased my Compass and Renegade in 2017. When I’ve had to bring it in for service, Carl Crocker has been my service rep. He has always gone above and beyond with helping my family. He has always followed up with every service and truly appreciate everything he has done.

Nick made everything easy from start to finish. Did not feel any pressure to buy. They worked with our budget and got us what we needed.

Horrible service from Sales and Finance. I had to get my own payoff, lack of information given during appointment making process and had 45 min wait once we were ready to go into finance. Then yhe extended warranty has some wonky terms I have never seen or heard of before. All this to purchase a car I was already leasing. Won't go there ever again

Fred was an amazing salesperson who was very knowledgable and patient with my purchase. He took me on multiple test drives and gave great advice on the model I should purchase to fit my needs and wants. Before I purchased from Fred in Ontario, I had visited 2 other dealerships that provided a terrible experience. Fred turned my bad experiences around and sold me not only on a particular trim but also on the brand.

Would not recommend, I purchased my 2014 Jeep Wrangler from Ontario Dodge as a new vehicle. The sales experience was first class. The issue that has ruined that experience has been the service department. My Jeep has 26,645 miles on it and has been in the service department 7 times for warranty issues. Four of those visits have been for the air conditioner. Since the day I bought it the air conditioner has had a very slow leak. The service department has been incapable of fixing it so they recharge it and send me on my way until it leaks out again. On 2/6/20 my Jeep was in for an unrelated warranty issue for 2 weeks. At that time, I asked the service advisor to check the refrigerant level. He refused to do so. Now warm weather is here and the AC is out of refrigerant again. On 4/28/20 I drove to Ontario Dodge and asked if they would recharge the AC again until I could get the vehicle in for a service appointment. Again, the service advisor refused and instructed me to make an appointment. I made an appointment for 5/4/20 at 7:00 AM. I arrived at 7:00 am and waited in line until 8:15 am when service advisor Brittney M took my vehicle in. There were quite a few upset people in line for their 7:00 am appointments. I had purchased the Mopar lifetime warranty which includes a rental car for warranty related issues. Ontario Dodge contracts with Enterprise Rental for their rental cars. When I requested a rental car I was told by Brittney that Enterprise was closed and she was unable to provide me a rental. I called Enterprise and found that they were indeed open for business. I also found that Enterprise was no longer doing business with Ontario Dodge due to lack of payment by Ontario Dodge. Brittney was not honest with me. I left the vehicle there hoping they would do the right thing and get on it. The vehicle was there for the entire day and most of the next day, It was never looked at. I decided to remove the vehicle from Ontario Dodge and take it to another dealer. John Elway Dodge was able to fix the air conditioning. John Elway’s service was first class. I will recommend them in the future. Ontario Dodge had opportunities to do the right thing and failed to do so. Not sure if they take in to many cars, incompetence or complacency. It’s unfortunate. Former customer.

I love this place it has amazing service and the staff are friendly and helpful. The cars are incredible, such a great place to buy your dream car.

Richard was a fantastic representative of the dodge dealership. Highly recommended friends and family to purchase a vehicle from Jeep Chrysler Dodge dealership of Ontario, California.