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Hendrick Toyota Concord

(1,798 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award

Reviews

(1,798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota Concord from DealerRater.

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Great car buying experience at Hendrick Toyota.

Great car buying experience at Hendrick Toyota. Jeff Winchester was knowledgeable and very helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jeff Winchester at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Purchased from Hendrick Toyota Concord.

Purchased from Hendrick Toyota Concord. Jeff Winchester was extremely knowledgeable and ready to help throughout my car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jeff Winchester at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Been going to Hendricks over eleven years,bought new

Been going to Hendricks over eleven years,bought new camarybought new tomaco truck six months ago .IHendricks always does a great job and stands behind what they sell. Hendricks is a first class outfit. Bobby AMburgey

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the 5 star review, Bobby. We appreciate your continued patronage over the years. We look forward to your next visit with us. Vernita, Customer Relations Manager

Have experience with this dealership and it’s always been

Have experience with this dealership and it’s always been positive. Our sales rep Todd answered all of our questions and made the buying process as easy as possible. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback, Erik. We are so happy to read such a great review about your sales experience with Todd Burdekin at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

I was having a hard time with the bank, the dealership

I was having a hard time with the bank, the dealership and the person taking care of me Was patient it took about a week for everything to go through and i a they was patient the whole time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the feedback,. We are so happy to read such a great review about your experience with at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Jake was great to work with.

Jake was great to work with. He communicated well and made the situation with my car overheating easier to deal with. My car was fixed quickly and everything went well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Jake Crisci. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Amazing group.

Amazing group. Chip is always great to work with. Straight forward and keeps us informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord Chip Gonion. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

It was very easy and intuitive to schedule (online)

It was very easy and intuitive to schedule (online) service that was convenient and the ability to select my Service Advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Brandon Chestnutt. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

After searching for 6-8 weeks, Dennis R.

After searching for 6-8 weeks, Dennis R. located me the vehicle I was looking for. Came in a for a test drive, decided on purchase price and was out the door in (3) hours. 4th vehicle I've purchased from Hendrick Automotive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the feedback . We are so happy to read such a great review about your sales experience with dennis Ruiz at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

EASY, FRIENDLY, KNOWLEDGEABLE, TRANSPARENT, FAST, CLEAN,

EASY, FRIENDLY, KNOWLEDGEABLE, TRANSPARENT, FAST, CLEAN, EDUCATIONAL, FRESH COFFEE, WILLING TO EXPLAIN AND GIVE OPTIONS...REALLY, JUST AWESOMENESS!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Jay Moore. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager