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Hendrick Toyota Concord

(1,798 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award

Reviews

(1,798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota Concord from DealerRater.

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Person who wait on me had no personality!

Person who wait on me had no personality! Did not say thank you, have a nice day or anything except sing here your car should be parked out front. Not even a smile! John W. Moore was his name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Jay Moore. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

First I would like to say that Ryan Crawley is so GREAT.

First I would like to say that Ryan Crawley is so GREAT. Ryan always make sure that I get the what is needed for my car. Hendrick Toyota Concord is so GREAT. The staff and managers are very friendly and helpful. I have been going to Hendrick Concord for over 10 years and they have always been helpful, friendly and attentive to their customers. I would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the awesome review for your service visit at Hendrick Toyota Concord with Ryan Cawley, Miinthia. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Great Service!

Great Service! My first visit to Hendrick Toyota. I will return for future Service appointments. Service Advisor Justin Dreyer was great! I had an issue with my brake other dealers couldn’t seem to fix. I’m happy to say problem solved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Justin Dreyer, Duane. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Justin D is a great - always the most helpful and honest

Justin D is a great - always the most helpful and honest on what is needed to keep my car in top shape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so happy to hear you had such a great experience at Hendrick Toyota Concord with Justin Dreyer! We look forward to seeing you in the future for any of your vehicle needs!

I had to come back to this dealership to get my battery

I had to come back to this dealership to get my battery replaced after it wasn’t done a week ago when I visited. Luckily Jake Crisci was there to help me and made feel at ease when he immediately gotten this crazy situation taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord Jake Crisci, Ivy. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Service is always professional and timely.

Service is always professional and timely. The Cust rep was great. Each service needed was explained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Chip Gonion,. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

My interactions were mostly with Jessicah Kean.

My interactions were mostly with Jessicah Kean. She was fantastic, again. This is our second purchase through Jessicah and once again, she was wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jessicah Kean at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Great service!

Great service! We absolutely appreciate Moises for his patience and genuine interest to help us! I have purchased 5 vehicles at this Toyota and keep coming back. My mom was very satisfied and happy with her purchase. We appreciate Moises very much because he was extremely helpful, and didn’t come as an aggressive sales person. Instead, he was caring, very easy to work with and helped my mom setup her new vehicle with the Toyota app. So much patience for my mom who isn’t very tech savvy. Oh and by the way, Kyle was the best closer/finance person to deal with too. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Moises Ramirez and Kyle Aidala at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Great service!

Great service! We absolutely appreciate Moises for his patience and genuine interest to help us! I have purchased 5 vehicles at this Toyota and keep coming back. My mom was very satisfied and happy with her purchase. We appreciate Moises very much because he was extremely helpful, and didn’t come as an aggressive sales person. Instead, he was caring, very easy to work with and helped my mom setup her new vehicle with the Toyota app. So much patience for my mom who isn’t very tech savvy. Oh and by the way, Kyle was the best closer/finance person to deal with too. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Moises Ramirez and Kyle Aidala at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Great service and it was nice and quick plus a free car

Great service and it was nice and quick plus a free car wash to finish it off

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager