Reviews
Great experience, the Service and the Sales Team did a great job guiding me through a repair or replacement plan for my old car. I drove home in a new Buick
Great experience, the Service and the Sales Team did a great job guiding me through a repair or replacement plan for my old car. I drove home in a new Buick
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Griffin Buick GMC sales was great to work with... Carbavo Certified and the Griffin Protection plan made it the perfect purchase. Mike, Amy, and Chandler made it easy and painless. Thanks
Griffin Buick GMC sales was great to work with... Carbavo Certified and the Griffin Protection plan made it the perfect purchase. Mike, Amy, and Chandler made it easy and painless. Thanks
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Tyler for your assistance you made the decision making process and buying process fantastic. I have never had a sales person spend so much time AFTER the sale helping me go through the setup of the screen, on-star and satellite radio usage and setup of the Buick App was invaluable. Thank you so much you guys were all so helpful shout out to Mike who explained all the finance stuff and made the signing process less painful and thank you to Mark too and all your help with tag transfers. And a special thank you to Pete too!! Contact them, go there they're so knowledgeable and helpful too.
Thank you Tyler for your assistance you made the decision making process and buying process fantastic. I have never had a sales person spend so much time AFTER the sale helping me go through the setup of the screen, on-star and satellite radio usage and setup of the Buick App was invaluable. Thank you so much you guys were all so helpful shout out to Mike who explained all the finance stuff and made the signing process less painful and thank you to Mark too and all your help with tag transfers. And a special thank you to Pete too!! Contact them, go there they're so knowledgeable and helpful too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review! We are absolutely thrilled to hear about your experience. Tyler takes great pride in making sure our guests are 100% comfortable with their new vehicle before they drive off the lot—getting that Buick App, OnStar, and screen set up is a must! We’ll be sure to pass along your shout-outs to Mike, Mark, and Pete as well. They will be so happy to hear they made the financing and tag transfer process smooth and painless for you. Welcome to the family, and enjoy your new Buick!
I am so pleased with my purchase from Griffin Motor Co. The sales process was flawless, and I am always well please with the Service Dept. Everyone always goes over the top to make me feel valued as a customer. S Tim Baucom 2025 GMC Acadia
I am so pleased with my purchase from Griffin Motor Co. The sales process was flawless, and I am always well please with the Service Dept. Everyone always goes over the top to make me feel valued as a customer. S Tim Baucom 2025 GMC Acadia
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Tim for the 5-star review! We truly appreciate you taking the time to share your experience. Your support means a lot to our entire team, and we look forward to helping you again in the future! Sincerely, Griffin Buick GMC Customer Service Team [email protected]
Anthony was great to work with, he was very attentive. We had a Verizon issue the day I took my car in and all Verizon phones were down. He worked with Amy McWhorter (i know her personally) and they were able to communicate the info I needed while mobile service was down. Anthony was very thorough with my issue, my options and best ways that he could help me with my warranty coverage and items that were not covered. I trusted Anthony from the very beginning and felt comfortable with info he was providing and coats that he fave me.
Anthony was great to work with, he was very attentive. We had a Verizon issue the day I took my car in and all Verizon phones were down. He worked with Amy McWhorter (i know her personally) and they were able to communicate the info I needed while mobile service was down. Anthony was very thorough with my issue, my options and best ways that he could help me with my warranty coverage and items that were not covered. I trusted Anthony from the very beginning and felt comfortable with info he was providing and coats that he fave me.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I went in one day and spoke with the service writer about my needs. She got someone else to help me and that was great. I explained that my third brake light wasn?t working because an aftermarket roll bar was added and the connection was to that brake light on the bar. We scheduled a return visit the next day to fix the issue. When I came back the mechanic ran the electrical line for 2 hours and still couldn?t find a connection. I want to come back but I am not going to let another person search for an electrical break and charge me another $224 for doing nothing.
I went in one day and spoke with the service writer about my needs. She got someone else to help me and that was great. I explained that my third brake light wasn?t working because an aftermarket roll bar was added and the connection was to that brake light on the bar. We scheduled a return visit the next day to fix the issue. When I came back the mechanic ran the electrical line for 2 hours and still couldn?t find a connection. I want to come back but I am not going to let another person search for an electrical break and charge me another $224 for doing nothing.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I just wanted to let you know how happy I am about the service Griffin Buick provided on my car. In all the years of purchasing cars I have never had a dealer/service department be so thorough for an inspection and report back to the owner. I really appreciated all the information they provided and will definitely recommend this dealership to everyone! Thank you for your excellent service! Barbara McCaul
I just wanted to let you know how happy I am about the service Griffin Buick provided on my car. In all the years of purchasing cars I have never had a dealer/service department be so thorough for an inspection and report back to the owner. I really appreciated all the information they provided and will definitely recommend this dealership to everyone! Thank you for your excellent service! Barbara McCaul
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott Jones is the best service consultant I have ever seen. I would?ve purchased my vehicle from Griffin but they didn?t have this vehicle in stock.
Scott Jones is the best service consultant I have ever seen. I would?ve purchased my vehicle from Griffin but they didn?t have this vehicle in stock.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Stokes! We're thrilled to hear that Scott provided you with excellent service. We understand that not having the vehicle you wanted in stock can be disappointing. If there's anything we can assist you with in the future or if you’re looking for a vehicle, please feel free to reach out to us at Griffin Buick GMC. We hope to see you again! Sincerely, Griffin Buick GMC Customer Service Team [email protected]
They had me in and out pretty quick. The service writer, Michelle, was pleasant as usual. Best part was the problem I came in for was taken care of.
They had me in and out pretty quick. The service writer, Michelle, was pleasant as usual. Best part was the problem I came in for was taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mike, for your wonderful review! We're thrilled to hear that your experience at Griffin Buick GMC was quick and that Michelle provided you with pleasant service. It's great to know that we were able to take care of the problem you came in for. We look forward to serving you again in the future! Sincerely, Griffin Buick GMC Customer Service Team [email protected]
Their service department is top notch They are very prompt and efficient Very trust worthy as well
Their service department is top notch They are very prompt and efficient Very trust worthy as well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that you found our service department at Griffin Buick GMC to be top-notch, prompt, and efficient. Your trust means a lot to us, and we look forward to serving you again in the future! Sincerely, Griffin Buick GMC Customer Service Team [email protected]