Reviews
As far as buying a new car goes……….
We had a good experience at Healey Kia when we recently bought our Sportage PHEV. Krissy was a pleasure to deal with, responded to all messages and questions and helped navigate us through the whole process quickly and with no pressure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a great experience at this dealership; our time
We had a great experience at this dealership; our time was valued and our sales woman Krissy was very honest and kind. Highly recommend if you’re in the market for a new vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No receptionist or greeter.
No receptionist or greeter. All calls go to call center, no one to assist you but and empty desk when you walk in. When you finally get help they are in no rush at all took over 3 hours to value my trade and get numbers. Manager Chris was sneaky and flat out a liar. Agreed to my offer said he would send revised numbers in the AM then backed out. Also asked for 1000$ non refundable deposit! His own sister store told me that’s illegal in NY? And I should report him to the owner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
PS the call center here is horrible I wasted 30 mins with them trying to return Chris’s call. They kept telling me there is no manager Chris at their Kia location. Very stressful and scripted responses would not connect me to the sales dept at Kia in general and kept transferring me to another BDC agent or hanging up on me. Seems like they are short on help and managed terribly without updated info, even Chris said this has happened before. Keep in mind no matter which Healey location you try to call at their listed location, all calls go to this call center and they have no idea which store your are calling and usually have outdated and incorrect info and will not speak to you normal, it’s all scripted responses! Also, keep in mind they are marking up all their cars 2000 and they do not mention this and half of the cars don’t have a sticker on them saying they’re marked up $2000. The two cars I test drove did not have a sticker on there saying they were marked up $2000.
Horrible sales experience.
Horrible sales experience. Seen a car I liked online and contacted them about. Scheduled a test drive for that car. Got a confirmation call 5 hours before test ride. Got to dealership for my appointment and they sold the car! Tried to sway the blame on me stating they were under the impression I just wanted to test drive any vehicle. Not the one I spoke to them 3 times about. Some nerve. Will never go back and highly do not recommend whatsoever
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great place to buy a car sale persona C.J was very
Great place to buy a car. Sale personal C.J was very helpful with the info we were looking for. And the price was very negotiable. The Manager had sold me a car at the palace he use to be a sale personal, and he remembered me from 3 years ago.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
I was interested in a particular car at Healey Kia and was greeted by Krissy Sciascia. Working with her was the most comfortable experience I had. There was no pushiness, she answered all my questions and made the process to obtain the car seamless. I recommend anyone looking for a car at this dealership ask for Krissy. She treats her customers like family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
as soon as you walk in the front door they greet y
i have been with Healey Kia for over ten years when they say they treat every one like family they do, i would never go any where else but Healey the staff is amazing and caring
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
xxxxy Kia should be the new name.
xxxxy Kia should be the new name.car not repaired for 7 months. Nobody getting back GM not reachable. Owners not available
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Shame on this dealership for not being able to get a car done for 7 months
Purchased a new Telluride.
Purchased a new Telluride. The experience was quick and easy! Worked with CJ. Couldn’t be happier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership I would highly recommend
I’ve purchased 7 vehicles from this dealership and every time has been an absolute pleasure. Great service and sales staff. The entire process is easy. I’ve been coming to Healey Kia for years and I wouldn’t go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase